On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The save $5 now coupon offer for signing up to receive emails was misleading: "Just for subscribing we'll send you a $5.00 coupon off your next qualifying Alibris order." The $5 is in bold--to be fair the "qualifying" should also be in bold. The impression one gets is that if you sign up to receive emails you get $5 off your initial order.
Cheapest and easiest way to purchase college textbooks!
Thanks so much, Alibris!
Quick and easy to check out. Shipping decent cost.
Love you guys. Always have what I need. Always s good price or great
User-friendly website, very easy to place this order!
I really love how you don't have to set up an account to make a purchase. I would have used another service where I already had an account if this was a feature.
Please continue to permit shopping as a guest.
The website is easy to navigate and it is very easy to find what I need.
When I found you.My problems were solved. Thank you
Slow due to too many choices from specific request.
Appears simple & clear. I found the book I wanted & at a price I could afford
Buyer very friendly, quick check checkout, and great price, thank you Alibris.
I have moved and I have a new address. Changing it was difficult and time consuming. Please be more helpful in making those changes.
Thank you,
Larry Rose.
No experience shipping yet, its my first experience with you.
1st time user. So far so good! We'll see how the rest goes.
Very easy and quick. Looking forward to seeing how the shipping goes.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.