Acme Revival, Inc.Reviews 210

Shipped my Fluke in last week and got it back today. Was remarkably cheap ($45 an hour) and quick. They kept me updated every step of the way via a custom link.

Richard's help today should not go unnoticed. After fussing at him for something he couldn't control, I found the issue to be my mistake. He continued to be gracious, kind, and patient with me.

They received my broken electronics, took my money based on their repair estimate, held the unit for months, finally returned the unrepaired unit, and have not refunded my money.

On 8/2/23, we purchased a Pelton and Crane OCM Autoclave from ACME REVIVAL for $1245.96, which included a 2 year warranty. The machine arrived on 8/22/23, a week later than expected, worked one time and then would not heat. We contacted the company through online chat because, even though they advertise a customer support number, the only way to communicate with this compamy is through online chat. We were sent a shipping label to return for repair via UPS. We packed the autoclave in bubblewrap, placed it in a large box and then used a second box, which we broke down, to surround the original box for extra protection, taped the entire package closed with shipping tape and sent it out on 9/11/23. On 9/20/23 we received an email from this company stating the returned item did not qualify for their return policy because it had been damaged by the carrier en route and they were returning the autoclave to us. The only option they gave for us was to file a claim with UPS. ACME REVIVAL INC got to keep the 1245.96 we paid to them and then deny any further service, even though we paid for a two year extended warranty, on a machine which they sold to us even though it was a defective product. When trying to file a claim with UPS, we were told the claim had to come from ACME REVIVAL INC, as the return shipping label was under their name and account.
When we told them this information, their only response was to repeat the original message that the package was damaged, they weren't going to do anything about it, contact UPS...etc. What a scam! Sell a defective product, claim it was damaged when the customer returns it for repair, blame the carrier, refuse to acknowledge what the carrier requires to file the claim, and then keep the money without any further action, regardless of paid warranty. A damaged package arriving to this company for repair is their lucky day! A more suspicious person might question who actually caused the damage. Stay away from this company.

My aging mother required a personal medical device that her insurance would not cover. The new price... $8k. Her GP recommended Acme Revival and we were able to source the SAME exact scanner for just under $2k.

Sent equipment in for repair and was returned without being fixed. Company will not refund. Using excuse that address is wrong and can't mail refund. Address is not wrong. Do not use this company.

They repaired a ultrasonic cleaner circuit board yesterday and did a great job. The OEM wanted hundreds for a new one. Had this one repaired with them for $140. They offered to ship it back but I just picked it up and they were all friendly.

Stopped by to pick up a circuit board they repaired for my back-up residential generator. It was clear they weren't expecting the public... and signs were pasted allover "not open to general public" but they welcomed me just fine and showed me the work they had done. Got home and installed the same day to find out issue was resolved.

I ordered an AED; they charged my card without shipping it, a violation of Visa rules. Sent me a series of emails claiming the product was being prepared for shipping. Nearly three weeks later, long after it was supposed to be delivered, I complained. They cancelled my order without explanation. Basically just borrowed a few hundred dollars from me for free. I see many similar complaints. Stay away.

Sent a Hearing Screener to them for supposedly 5 day repair. ACME sent email that they had evaluated unit and could repair for $511.00 dollars. Money was deducted from account and finally after three weeks received email that unit was repaired and being shipped. Received unit a week later with notations on shipping box that item was not repaired. Screener removed and it still has the original error. Contacted ACME through email since they won't answer phone number about returning the 511.00 dollars and emailed back that they would check on it. Almost 2 weeks now and still no reply after sending a couple more emails to them.

I purchased two medical devices from Acme Revival for a total of over $13,000. Both items were defective and when they were returned to the company, they never refunded my money and kept the equipment! I was sent an email saying they were having difficulty refunding me my money due to problems with their payment processor "Stripe". They said to try to get a refund from my credit card...the only problem is that I was told to do this after the time frame when the credit card could issue me a refund. So here I am...no equipment and $13,000 less money in my pocket.

Just wanted to send some well deserved praise to chat agent 'Samuel' that stayed on hold with me for twenty minutes while I figured out how to hold a UPS delivery at a UPS store location while on vacation. Hoping my review helps him be recognized.

I recently tried to purchase an NST machine from this company and my order was canceled with 6 different reasons why it could've been canceled. Contacted support and they literally could not give me a single reason why so the woman told me to try to reorder and I did. After reordering, I received an email an hour later telling me my order was once again canceled with no explanation. I once again contacted support and after 15 minutes of trying to just figure out why, I was finally able to pry out of her what the reason was. It was out of stock, so instead of removing the listing from their website or marking it out of stock they just told me to keep retrying. This website has a fantastic idea, the execution is AWFUL. Your customers keep you in business and want answers, not giving them answers to simple questions results in a review like this. It's also extremely convenient how their phones don't work. STAY AWAY!

I purchased a cardiac monitor from Acme Revival. The blood pressure cuff they sent with it didn't fit this particular model. I contacted customer service, via email which is another issue, only to be told that the warranty doesn't cover components. I told them this wasn't a warranty item, it was a matter of getting what I paid for. After much back and forth, they refused to busge on giving me the right cuff. I felt ripped off and couldn't believe a company could be so sleazy. Anyway, I decided to report the purchase to AmEx as fradulent and AmEx returned my purchase price and left Acme Revival with nothing to show for the monitor they sent me. Small victories.

DO NOT USE ACME! I sent my sensor to this company for repair, they said I would receive a price estimate and would need to approve it before they began. They sent the estimate and began work before I gave my approval. They then sent the sensor back, but it was a completely different one than I sent. They assured me it was mine but I showed photo proof so they would believe me. They then sent back my sensor and what began as an internal issue had changed, as the whole outside was broken off into pieces. They claimed that this is how they received the sensor initially, but it was shipped in bubble wrap. Now the company is refusing to fix the problem they made. Their website says satisfaction guaranteed, but after my experience I know that is a COMPLETE LIE!

First photo was what we sent. Second photo was what was returned to us.

I bought a vital signs machine.after 2 weeks a received that my order was not fulfilled and canceled for device quality issues. They said since 3 days my refund is completed.until know nothing in my account.no way to reach some one by phone.by email nothing.chat.it says not available...it looks like they stoled my money.this is a crime.

Said they had item in stock ordered no stock! > Hi there,

The refurbished Olympus WB*******W Double Pedal Foot Switch is in stock. It comes with free shipping and a 30-day guarantee. You can also opt to add extended warranty.

To purchase, simply add the device to your 'Cart', and proceed directly to Checkout with your debit/credit card. If ordered before 2:00 pm (PDT) today, the estimated delivery date is between Mar 13-20,2023 via UPS.

Feel free to reach back out with any additional questions or concerns. We would be happy to help.

Upon having an emergency breakdown of a conveyor at one of our facilities, we linked the problem to an old controller made by GE from 1994 (yes we were still using it). In desperate need of repair, we were unable to source the part as it was no longer serviced or supported by GE. Did a google search. Found Acme. They had it back to use in a week. What would have been a month of downtime to purchase a new controller and install, we had back up and running in one week. Literally saved our year.

I had the great pleasure of meeting Bianca today on their website. She was everything I needed to sort out my issue.

We purchased an xray machine from them with a 2 year extended warranty. It arrived with missing parts that our tech had to source and install. 1.5 yrs later after very light usage, it stopped working. I tried to open a warranty claim but all I received were templated responses. They didn't even bother to troubleshoot or collect more information. Just an out right denial.