99designs Reviews Summary
The company has garnered a mixed reputation, with many customers praising the platform for its ability to connect them with a diverse pool of talented designers and for facilitating a creative contest process that often yields satisfactory results. However, significant concerns have been raised regarding the quality of designs, with accusations of reliance on stock imagery and lack of originality. Additionally, customer service appears inconsistent, with reports of inadequate support and difficulty in resolving issues, including refunds and communication problems. Overall, while the platform offers valuable opportunities, the execution and support may require improvement to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The ammount of people that entered my competition was far less then they predicted I would get. They predicted 60 designers, but in reality I only received 9. Only 2, possibly 3 of these designers were of a professional standard. I ended up with a logo I will not use. My advice,... Go and get a personal desinger you can sit next to and work on the design together. Which is what I'm about to do right now. I'm just $380 poorer... And who wants to be poorer?
Great experience! I felt the process was very helpful to finally decide on the best designer. I received 100s of of design options and ultimately narrowed it down to 6.
Great site - really loved the process and would recommend to anyone looking to make a good logo for a web project.
This is very poor website according to services not for working as a freelancer, They block account without intimating, is the big problem 0% flexibility with freelancers.
I have been working for them since the beginning, after the first five years the horror began, they used everything that I made for them against me and locked me in institutions, then they stole all the money that I earned there and now they want to lock me forever. When a designer is vanishing and have not submitted their final files its not because they are lazy is because they are locked somewhere in prison or psychiatric institution. They use everyone, clients, designers, they take the money from both parties, they lock the designers and lock the businesses of the clients
When you select a winning design/designer they will get lazy and make minimal effort to perfect design because they already won and got paid anyway. There's no support to this website shen you try to get things fixed. Just be aware that they use Pakistan designers who are extremely cheap and over price this service.
The process here at 99designs cannot be more simple. I am extremely happy with all of the design choices I had to choose from and the quality of work. All the designers were incredibly professional and super helpful!
99designs makes designing a company logo really easy. The process is simple, the website is intuitive, the customer support is fantastic (chat, call, email... all work well), and the designers are awesome! The cost is very reasonable and the overall experience is really fun. And in the end you get something really useful! Highly recommended for creating a company/brand/team logo.
I really enjoyed this project. Every designer was responsive and creative. The hardest part was deciding on a winner from the 57 entries. Would do this again.
Thank you
Great service. Variety of designs. What a brilliant company to create an affordable contest that brings multiple designers to the table. It was a positive experience from the beginning to the end.
This has to be the coolest logo design platform by far. It was absolutely seamless and the designs that were being submitted were so cool it was hard to just pick one. I viewed hundreds of designs from designers all over the world and managed to pick a design from someone I would of never connected with had it not been for this company. 5 stars!
Go to spot if you're look for professional quality designs at a competitive rate. Customer service is excellent. You really get over 99 designs submitted to you in a short period of time.
I found Sherwin Soy on a website called 99Designs. On May 29,2019, I paid $200- for Sherwin Soy to create a book cover for me. He said I would have a draft in 5-7 days. That came and went and he never provided a draft. I asked him to provide the draft for over a month. He kept giving me excuse after excuse. I finally told him to cancel my order and give me a refund. I filed a dispute with Paypal and he refuses to respond to Paypal. He emailed me and told me that I would have the refund over a week ago, but he is still has not provided the refund. I need my money back so I can find another designer. Sherwin Soy has wasted over 5 weeks of my time and stolen my money. DO NOT WORK WITH THIS DESIGNER.
As a client you may get cut price designs, you may even get something wonderful you didn't expect, also you may receive lazy and sub standard artwork. From the designers point of view it is a system of exploitation. Please don't use this site for your design needs. Talk to designers and research your freelancers, pay them fairly for the job they do. If this is the future of our industry we are staring into black.
Although I only purchased the bronze package, I expected to work with better designers. Every design was so simple, I could have just done them myself. Even with extensive feedback, the most the designers did was add extra lines here or there or change the color and font. I though it would get better in the final round but it was more of the same. Extremely disappointed. It was not worth the $300 investment.
Great value for money. The concept of an online logo design competition was helpful for us to see our options and to discover what we like. 99design helps desk very approachable and made the competition a joy for us. Thanks
I really like the concept of a design contest. The traditional transaction of just hiring a single designer for a single transaction that may never develop into your vision is unnerving. The design contest takes the pressure off the client and fuels the drive of competing designers. I will be honest. I was getting impatient with the results of my design contest early on and tried hard to keep faith in the process. The night before my design started to blossom, I almost pulled the plug on the entire operation. I woke up to a beautiful revision from my winning designer that put a smile back on my face. My vision was finally back on track after it was flying off the rails. I couldn't be happier with the end result of my logo as well as the new relationship I developed with my designer. I wanted an emotional connection to my brand upon sight of the logo. My designer made that a reality along with communicating flawlessly the whole way there. I am so, so thankful for this service! And shout out to Alli Schultz of Nomad Boutique who recommended this site and the design contest!
Hello,
A few days ago my account was suspended for practically no reason after spending over 2 days submitting relentlessly to different projects. I just joined one of their competitors- designcrowd.com and thought their courtesy statement could be applied to their website so you're not to be blamed by Designers for being rude. See their note below after I submitted my first design:
Your account has not been verified.
We need to verify that your designs will meet our Quality Standards. To verify your account, submit to any design contest. Read more...
It's that simple! It's rude and disheartening to have Designers submit relentlessly not knowing they have specific Quality Standards set out and then after two days send me an impolite email about suspension. At least these guys have some manners.
I used 99designs to facilitate the design of a new company logo. I signed up for the gold service and got well over 100 designs submitted. All of the designers were very easy to work with and it was so tough to even get down to the final 5. Finally chose the winner on the last day and couldn't be more pleased.
I love my book cover. There were three designs that I was truly in love with and it was hard to narrow it down to one. I did the guaranteed contest and found it to still be an amazing experience. I even changed the direction of what I was looking for once I saw some of the submissions based on my brief. The designers really did try to give me specifically what I wanted.
From the business
99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members