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99designsReviews 412

2.6
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99designs Reviews Summary

The company has garnered a mixed reputation, with many customers praising the platform for its ability to connect them with a diverse pool of talented designers and for facilitating a creative contest process that often yields satisfactory results. However, significant concerns have been raised regarding the quality of designs, with accusations of reliance on stock imagery and lack of originality. Additionally, customer service appears inconsistent, with reports of inadequate support and difficulty in resolving issues, including refunds and communication problems. Overall, while the platform offers valuable opportunities, the execution and support may require improvement to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
49
value
49
shipping
23
returns
26
quality
49
This company does not typically respond to reviews
New York
1 review
0 helpful votes
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I used this service for book cover design. Great way to get a variety of submissions and narrow down the goal as the contest goes along. Designer suggestions made my original concept better, for sure. Great customer service, too.

Date of experience: May 15, 2020
NL
1 review
6 helpful votes
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So I got a silver contest for a brand design. Got 500+ designs. Much more than the promised 60. Many looked very much alike and contestants kept mimicking each other. Most did not follow the brief and ignored messages about things they should and shouldn't do. Many did not seem to speak proper English. It cost me much more time than expected, logo files are visually of good quality but require some tweaking before print after 7 days of revisions with a designer in a completely different timezone.

End result is nice, but the road there was tough, price paid was too high for what I got. Will not do this again for logo design. Fiverr is probably a better idea, will probably find someone with a style I like and ask them for something original in the future. Will contact 99designs staff about this though.

Date of experience: April 23, 2020
Louisiana
1 review
0 helpful votes
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As an interior designer with over 20 years of professional experience in the design industry, I would like to commend you on an amazing experience that I just participated in. Fantastic concept! I felt like I was a participant in a live reality show - Battle of the Designers.

Date of experience: April 23, 2020
Australia
1 review
0 helpful votes
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We couldn't be happier with our 99designs experience. The contest was easy to run and gave up 50+ designs to consider. We saw some great work, and are very pleased with our winning selection.

Date of experience: March 23, 2020
Pennsylvania
1 review
10 helpful votes
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I really love the logo that SilARG created for us. She was proactive, hard working, creative and more responsive than I would have ever expected. She is a real team player and collaborator AND she has strong ideas and suggestions of her own - what a great combination! We are #100%satisfied:-) Thanks Sil - 5 stars and 2 thumbs up for sure.

Date of experience: March 20, 2020
South Carolina
3 reviews
0 helpful votes
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Fiction
February 26, 2020

The quality of designers was superb and the contest accessing several designers proved an exciting and productive process. I had 14 unique designs which was sufficient. The instruction for the overall process was a bit limp in spots, but the designer helped me through the stages... hence, the 4 stars, not 5.

Date of experience: February 26, 2020
GB
1 review
0 helpful votes
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Long Lens Photography
February 26, 2020

Brilliant service, exciting and professional - I was lucky enough to work with a top designer for my logo - he was genius!

Date of experience: February 26, 2020
Missouri
1 review
3 helpful votes
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The initial process was great, and I got over 50 design ideas for my new logo, several of which were really interesting and exciting. However, the later phases of the process were confusing and frustrating. One design in particular was "the one", but then the artist and the logo were withdrawn, so that was out the door. In the end, I settled on a logo that I like, but don't love. As an idea generation process, I think 99designs could be a great option to get input and creative ideas from designers from around the world, but getting to a final design that you really want may not be possible.

Date of experience: February 16, 2020
California
1 review
7 helpful votes
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I received some excellently crafted designs from 20 plus designers. Overall, favorite designs were constantly revised based on my input. Almost too difficult to choose the finalist! This we a great process for me. I spent lots of time reviewing, and messaging, but I would do it again. Very worth the cost.

Date of experience: February 7, 2020
Canada
1 review
0 helpful votes
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Simple and Easy
January 31, 2020

This was a great way to get multiple ideas and designs for many different designers. The process was easy and allowed for feedback and alterations. Overall quite satisfied with the finished product.

Date of experience: January 31, 2020
GB
1 review
13 helpful votes
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99Designs was recommended to me by a friend when I needed a logo design and business cards for my new company. I've just received the final design and I am over the moon with it. In fact, I had responses from over 40 designers within a matter of days - which gave me plenty of options to choose from. The designers are all highly responsive to feedback. I am very happy with the process, the support from 99Designs, the quality of the design work and also the pricing. Highly recommend it.

Date of experience: January 29, 2020
NL
5 reviews
1 helpful vote
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So far so good!
January 28, 2020

99 Designs did an awesome job! I needed Interior book design that keeps readers engaged and when I contacted them, they were quick to reply and very knowledgeable too.The work is still in process and the design is almost ready but so far I am quite happy with their work!

Date of experience: January 28, 2020
Kentucky
1 review
0 helpful votes
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Was skeptical at first using this process to generate my corporate identity, however, the designs and the process was incredible. I've paid a considerable sum in dollars for designs by large Marketing and Advertising firms only to be presented with 4 choices that were unacceptable. This process is excellent because it gives the designers the opportunity to reap the rewards of their work and it allows the buyer to navigate easily with those designers in real-time vs. waiting 7+ days every time you change or tweak a design with a large Design firm. Thank you again for an outstanding product that will be used across the nation.

Date of experience: January 22, 2020
Mexico
1 review
0 helpful votes
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I read a lot of reviews before trying 99designs, but was still not confident that I would get a good t-shirt design. The reality was that things worked just as they were supposed to and I ended up with six design finalists that were awesome. The biggest problem was having to pick just one!

Date of experience: January 12, 2020
Alabama
1 review
14 helpful votes
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99designs is by far the best site for an independent author to find a book cover design that will enhance their work. It's no secret that title and cover are the two first signals to a potential buyer/reader. 99designs puts one in front. My friends loved the polls I sent out. I received over one hundred fifty designs and thoroughly enjoyed the process of finding the one I liked best. I recommend this site to anyone out there who isn't scared to invest a few bucks in what will be a gold mine of design.

Date of experience: January 3, 2020
North Macedonia
1 review
2 helpful votes
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Scammmmmmmmmmmm
December 4, 2019

There was a new boss on the scene called Ashish Desai or something like that around 2014, he came in and made a NAZI farm out od the 99designers, he placed an algorythm and threated the designers as numbers, a illuminati type of thing, now he is gone but the algorythim is still there, almost all the contests are fake or from his NAZI friends requiring logos for busineses that you would never want to show them to your child, there is a part in their agreement that contests aren't allowed if you think it would be not be appropriate for your child to see them. But Desai made that possible, only the worse of the worst type of business are there, not your favorite mom and dad coffee shop type of logos.and the government does not do anything to stop them because they need them to allow awful business that kill people and creativity, If a designer speaks it will be killed one way of another, there is no freedom of speach there NO FREEDOM AT ALL!

Date of experience: December 4, 2019
Ireland
1 review
0 helpful votes
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I cannot recommend this site enough. I'm thrilled with my new logo but also in awe by the customer service and communication along the way in record time. Cannot recommend this service more highly.

Date of experience: November 27, 2019
KR
1 review
0 helpful votes
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Got What I Wanted
November 18, 2019

I ended up with a couple of designs I liked, and my friends weren't much help since they split between the same ones. In the end I got something I'm happy with and have now plastered all over social media, replacing the generic design I had before. I didn't give the artists much to work with but they still managed to turn out some nice designs. My only regret is that the "losing" finalists don't end up with any money at all.

Date of experience: November 17, 2019
Virginia
1 review
0 helpful votes
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Exciting Experience
November 17, 2019

99Designs is a great interface to work through for reviewing entries during the contest. The idea of having designers all over the world submit their takes on your brief is such a great idea and results in a high end final product. It was an exciting few days as I rated designs and sent messages back and forth. Be careful of giving a design four or five stars too early on. What can happen is less innovative designers rip off a design that got 5 stars with their own take. This results in numerous submissions that are similar instead of continuing the variety of submissions. Message designers you like directly to work with them on edits versus always giving them 5 stars and then publicly messaging the comments. It was an action packed few days and I couldn't be happier with the ending design.

Date of experience: November 17, 2019
Italy
1 review
0 helpful votes
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I will be coming back
November 8, 2019

This was my first time using a service like 99designs and it was such an enjoyable experience. The support I received from them was punctual, they were approachable, and demonstrated they care about the client. Walking with me throughout the whole process took off unnecessary stress and allowed me to focus on finding an AHMAZING design! I will be coming back.

Date of experience: November 8, 2019

From the business

99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.


99designs.com
Founded in 2008
Oakland, CA, United States
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