I've made three different orders. In two of them I received all my stuff. In the third one there was a product out of stock and they refunded me without a problem.
The only issue is the long delivery process. But given the fact that it's free, I have to be patient. Overall, good experience.
Management support needs improvement and urgency to resolve a case, especially the time frame of delivery and refunds. But so far, they are trying their best to update me and follow up on my complaints.
Customer service were amazing. Good response.
Good price, quality products with fast delivery to another country in Asia, whilst ordered in Europe.
1outlets.com followed up to ensure they were received.
Am very impressed and would highly recommend and will order further from this company.
I believe the staffs are really trying to help, Jarah. But the company Sucks! Both my orders were cancelled and I ended paying estimated USD 21 for the product I never received. I'll not buy from this website again.
I was excited to discover 1outlets - as an expat in Asia for 10+ years, your site has some items I simply can only get back in the US. My package arrived yesterday and I am happy now I have about $400 of items in my wish list and will order again soon. Thank you.+-
Just want to share that although 1Outlets didn't get to deliver my ordered item due to some issues on export documents but I am happy to report that their customer service was very professional in trying to resolve the issue. Several of their support staff made extra effort to get in touch with me.
AND my refund was processed without any hassle on my part.
Amazing customer. I will shop again with them. I think the group deserve 5 STARS.
Having looked everywhere to find a USA filter with no luck in the UK I accidentally found 1outlets.com and found what I needed. Did take a while to arrive but it came from the other side of the world, but arrived safely and in good order. Would recommend 100%.
Item delivered on the date specified, although had to chase local Penang office as they held it for 3 days I could only find the item on this site so very pleased you were able to send to me. Would use your service again, thank you.
I placed an order and it was cancelled the next day by them. Luckily their customer support was very helpful and refunded our money immediately. I must admit they responded to my mails pretty quickly and no problem at all to get our refund.
They canceled my order not long after I made the purchase on their site. Why has it been 3 months and no refund. They said they'd give full refund within 30 days. Well, it's nearly 90 days. No one should purchase from them. They are not legitimate.
Many thanks especially to Tracy, Helena and Anna. They have been very helpful by keeping me up to date about my refund. Though I am yet to get alert, but there kind words keeps me motivated. I hope to get my problem solved soonest for I am stranded right now. Thank you!
They reply to my concerns in a very timely manner. I just wish that shipping time can be cut to a shorter time and they could advise me in advance if a seller or supplier cannot accommodate my order not when it's nearing the estimated time of arrival. But they were very helpful nonetheless.
Nice website, they have very good varieties of toys with an affordable prices and good quality.
I have made one order only and my experience was great but the order took one month for delivery but that's totally fine and definitely I will order more.
I received my refund after more than 3 months. All my emails are ignored and no reply received from them after they fail to deliver my orders on July 9,2019. I requested my friend in Singapore to call their office and that's the only time they emailed me and process my refund. I received my refund on October 22,2019.
After writing 2 reviews on different avenues, 1Outlets responded, promised to process the refund. Then an email on 30th July said they have sent the refund back to my bank, asked me to wait for 7-30 days and to contact them if I don't see my refund in my bank statement. Well, I checked this morning. Surprise! My refund was credited back to my bank intact on 31st July! That was fast, didn't expect it, that's why I didn't check earlier. Relieved, but lesson learnt! Do not shop online unless you're 100% sure of the integrity of your shopping site!
I placed orders for several items at different times. Only half of one product ever reached me. Some failed purchases were refunded, some were not. I am still waiting for the refunds after a year. When I wrote to remind them, I'd get a dozen messages such as this: "Good Morning, Sir/Mdm. I just like you to know that I am still here, waiting for the latest update. I will keep you in touch. Thank You."
It seems to be their polite way of saying, "You can kiss your money good-bye."
This is a fake website. They won't ship anything. Will copy paste emails for 2 months. After that they'll stop replying altogether. I ordered on 23rd August, but they kept on saying non sense like it's under process blah blah. Now they are not even replying. Please don't be fooled like me.
Extremely bad customer service. Emailed since 2 weeks ago to verify product info- nobody care to reply. Called numerous times & no answer. Finally managed to get someone on the phone- promised to reply my email with the day but nothing. Luckily i have not place any order yet. Otherwise i think i may not even receive my item (from other reviews saying items not delivered).
Have been more than 36 days since the charged my credit card n cancelled the order. Still haven't seen any refund yet.
They did reply saying they have sent Transaction log n asked u check with your own account which is an excuse of more delay
The local currency rate was listed 30% less than the price they charged. If you're even thinking about ordering with them check the price listed in small print at the bottom listed in SGD before completing the transaction. Then go to a currency conversion site and check what that works out to in your currency. If it's notably different then pay attention to all these negative reviews. After paying, they could not send the item. They then only issued in store credit (as per their refund policy) rather than refunding the credit card that made the order. I don't want anything else from them. Utter scam!
Overview
1outlets.com has a rating of 2.3 stars from 587 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1outlets.com most frequently mention credit card, full refund and total scam. 1outlets.com ranks 546th among Discount Shopping sites.
- Visit Website
- Tarrytown, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members