Customer service staff is very helpful.
Although there was a export issue on my order, staff is great and willing to assist on refund. I got the refund within 7 days after the confirmation. It is great! I will keep shopping in 1outlets.com.
Thank you so much.
Wasting my time ordering products from your company. Changed two countries to send me the products but ended up could not send to my country after I asked them why the delay as I had waited too long for the parcel to arrive. That was also after I asked them via email only they told me. They did not notify the customer immediately for the first failed mission to send out by the first country.
Finally they told me they could not send me the products in my country.
It took months to get my refund back. Very lousy service.
Although you were not able to supply me with the product I wanted to purchase, your staff kept me fully informed and were very helpful all through my refund process which was quick and painless.
Thank-you for your speedy efficienct service.
Take care
I came across this website and did a purchase "Everglades seasoning". However, due to current situation, the management was not able to import the seasoning in. The follow-up actions were very prompt and sincere. And the refund was done efficiently. Kudos to the team for providing a positive shopping experience. Stay safe
I have been rejected for products that cannot be delivered two times in a row. And is a very important and necessary product for me The products you post on the web site should really be shipped worldwide. And I still hope that one day You will be able to send Purina NF - advanced care - kidney function for me to thailand. But now I'm so serious and disappointed. Please tell me if you can delivery this item to me.
My email: *******@gmail.com
Thank you
Customer service is outstanding. They have called me few time to inform me regarding my order and also called me to check if I have received it OK and without any damage. I'm so impressed and grateful. Definitely will use this company again.
I had placed an order with 1Outlets and I received email telling me the item is not available and that i will be refunded btw 7 to 30 days. All these after i had communicated with them. It is total unreliable site with very bad service.
I had ordered dog food from 1outlet. Price was reasonable (was not too low to be an obvious scam), and not too high to make me want to switch food. After waiting for about 5 weeks (estimated delivery time), I enquired if the food would indeed arrive on time (as per the indicated latest delivery time by 1outlet). The replied quite quickly to say that the seller than ran out of stock and I could either wait or get a refund. I chose a refund. That was in Feb. Its now May and I have not gotten my refund despite 1outlet saying it should take about one month to process. After sending them 4 emails to ask for an update, they have ignored me completely. These people are clearly scammers. They kept quiet about the "out of stock" issue and tried to reassure me about the refund in the hopes that I would forget about it, and that I would assume the refund was made. Do not be fooled. I am making a case report too.
Thank you for the quality service throughout my purchase. I just received the product yesterday and am very happy with it. I have given 1Outlets a 5 star review on Google as you guys have definitely deserved it. I'm so impressed with 1Outlets that I have just placed another order again.
Tracking system sucks, customer service also sucks. Delivery company sucks. Worst online company ever. Took almost 4 weeks to get my delivery, pls stay away from this merchant. Won't buy anything from them, first and last.
Do NOT do business with them, you WILL lose your money! The worst online shopping experience of my life. They scam, take your money and mislead you, playing for time! Once you have paid the fun starts, they never can ship what you order and they never refund you your money. They give you an in-store credit and the same cycle starts. After 72 e-mails I have given up and written the money off.
I was satisfied with the way my refund was handled. I also love the fact that they are associated with a reputable company like red dot payment. Thanks, I appreciate guys. Wishing you all a fun filled festive season.
I wished I had read reviews before buying, I had everything happen that others have said, THEY WILL ONLY OFFER YOU A CREDIT on their site WHEN THEY DON'T SEND GOODS with lots of badly worded excuses as to why you haven't received it. It happened to me and I've noticed it happened to someone twelve times! I did manage to get a refund eventually after threatening a bad review if I didn't get a full refund.
That store has been taunting me since last August, I'm really tired. I made an order twice and waited for it for many months, I applied twice for a refund to my card, but I was deceived twice. This amount is too big for me to just forget about it.
Ordered some masks from them. Waited almost 3 months- no news, nothing. Finally chased them up. Said they could not deliver and would refund. However, despite numerous times chasing them up, they never refunded as they promised to. Finally had to dispute through my credit card, and that's how I got my money back, 7 months after the purchase. I will never buy frm them again, NEVER! I think they are hoping you will give up chasing, and they make money off you like that. SCAMMERS! Agree that the Police should investigate them.
Bought a couple of items from oneoutlet. Shipment is pretty fast considering it comes from the other side of the world (and I opt for free shipping option). They emailed every single updates regarding the status of the item, which is really, really great. Will definitely deal with them again in the future.
Stay away *******@1outlets.com
They will take your money without sending you the product! 7 months waiting my money back or my products and the after sales services is no more answering. It is crazy to have this kind of company they just diserve to close and I am sure it will happen soon.
I received one order nicely. However my following orders made 2 to 3 weeks ago were cancelled and I received the notification that there will be refund. However I have not received any refund yet and when I emailed to check on it, 3 times, there was no response. Very horrible service.
Outlets.com is fake, there is nothing on the site that is real, we wanted to buy an article on the website, and we contacted them by mail and facebook via their official page and they told us that the article in question was available and they sent us the product link. Then, when we precede the payment of the order, the next day, we receive an email indicating that the seller can not send the product knowing that the address is in Florida USA and that we have two choices: either they find us a new merchant for 35USD more than make the full refund. I do not recommend that you deal with this site.
My order was cancelled but I can get my refund in two weeks (though I have to suffer currency exchange loss!). Impressed that there was a customer service representative called to confirm the refund status.
Overview
1outlets.com has a rating of 2.3 stars from 587 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1outlets.com most frequently mention credit card, full refund and total scam. 1outlets.com ranks 546th among Discount Shopping sites.
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- Tarrytown, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members