1-800Wheelchair.com

I ordered a wheelchair blanket for my mother. Website said it was in stock. 2 weeks later the order hadn't shipped. I was told it would ship shortly. A week later I called again, the order still hadn't shipped. I cancelled the order. 2 weeks later no refund, despite me talking several times to Rio, and I also left a message for Yidi Hesrchkowitz, the CFO. Yidi never called me back.
I disputed the charge with my bank, they are refunding me.

Here is Yidi's linked in page:
https://www.linkedin.com/in/yidi-hesrchkowitz-*******b/

Update:
Ray

I am sorry you had a problem with your return, please call me directly at *******140 ext 9201 and I will do my best to relsove your return - Joseph

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Hi Joseph,
Thanks for responding.
I don't want to waste any more of my time dealing with 1800wheelchair.com

Why don't you just make sure all pending refunds are completed?

Note that of Feb 10,2018 I still have not received my refund.

Update Feb 13,2018

I was refunded the full amount after disputing the charge with my bank who refunded me after 1800wheelchair never responded to them.

We ordered a time-sensitive rollator/ wheelchair combo two weeks ago. On their website, they said that it will ship in about 3-5 business day, yet the product was shipped AFTER ten business days/ two weeks, and will still take a few more days to arrive. I'm bringing it to a relative overseas, so I really did need to have it arrive at the latest in two weeks, but they still couldn't make it.

What's worse, I've called them twice- once about 3 days after the order was placed, and another time once later, because the order status remained as "order received" after so long. Both times, the CS reps said that for some reason they couldn't get its tracking information and will need to call us back the later. Both times they did not.

A day later( Wednesday of the second week; the order was placed on a Sunday the week before) I called them again. The CS Rep called the warehouse, and told me that the order will not be shipped until Friday of this week. I requested that the order be expedited, as I need to leave early Monday morning for my flight. She called the warehouse again, and this time told me that the order has already been shipped the day before and thus cannot be expedited. I doubted her right on the spot, because 1) the online status has not updated 2) changing your answer part-way through a call is highly suspicious. But, she refused to admit lying.

I kept on checking the online status, and alas the order didn't ship until Friday! They lied about the shipping status to avoid expedite service fees even when it was their delay!

It was absolutely a horrible experience. We ordered the item from this site because of its claimed short shipping time. We would've have ordered this from Costco if we knew it would be like this.

Do not use!

I bought a EW52 Scooter for $3,000, dealt with Lisa Stapley. Also a cover for $110.00. Received Scooter on a Wednesday, was very dusty. Called Thursday to tell Lisa, it was just to big for my Son, Then it starts, she said they will not take it back if it has dirty wheels, underneath. I told her we just got it, he took one run in it in front of our garage. It will go back cleaner than when we got it. Her attitude was so different when I said we needed to return it, I am sure it was about her commission. I told her he needed to try it out, she was saying oh he used it. I knew there would be a restocking fee. She sends me the number to Central Freight Lines to call them. It is going to cost me $423.00 to ship back, plus restocking fee $303.50 and they might not accept it she said. I will never buy anything online this big ever again, they make it impossible for you to return it. Also I called Fed-X before the cover got delivered and told them to send back. I told her that and she said Oh, you didn't get it delivered, that might be a problem also she said. I know she wanted me to get it and then pay to have it returned. Also, I told her we didn't even get a manual with this expensive scooter, we got Xerox papers stapled together to read, which doesn't have everything you need. I am a single Mother and it was hard enough for me to charge this on a credit card to pay out, now he will end up with no Scooter and costing me $750.00. I would have liked to exchange it for a smaller Scooter, but she didn't even offer me that. Like I will send you a COD label to send this back and we will send you a Suitable Scooter in return. Just be very aware when you buy something from here and have it shipped, they try their best to make it impossible for you to return. This was my first and last time I will ever do this, a very expensive mistake on my part. I was trying to do something good for my handicapped Son. Would not recommend this place.

I ordered the chair with the larger 12" wheels in part to gain smoother ride and the ability to have the locking and unlocking hand brakes. Ordering online for a device that was hundreds of dollars more than economy chairs was helped by the ease of return. The delivery was much faster than 1-800 had told me. They said two business days for my location and I worried it would take longer but wow, I ordered it one evening and it was here the day after that. Thank you 1800wheelchair.
I have now experienced the difference. It's very well worth the extra money.
I have borrowed cheaper versions of transport chairs at hospitals and airports. Access to be able to borrow a chair was unreliable. I decided to own a transport chair for my wife. The Strongback is more comfortable for my wife and much much easier for me. It opens up and folds up faster and easier. The footrests are ten times easier to swing in and out of place than the cheaper competition. I like that they are gravity locked in place or out of place instantaneous without wandering in between.

The side arms are at a much nicer and lower height for my wife vs the lesser competition.

I got the handbrakes that allow me to quickly lock and unlock the back wheels without leaning over and searching for a lever. When underway I feel more in control. The other reviews emphasize the person in the chair will be more comfortable. That's obvious. What I didn't anticipate is how much in transporting her that I would appreciate the upgrade. Hey, I even got it with the drink holder. I will now always use this in airports and doctor visits versus the potluck I have experienced with much lesser chairs.