1-800Wheelchair.com

Returned an UNOPENED wheelchair because the person to use it died before she had the chance. Received RMA number and where to ship it and was told that I needed to check the tracking number to see when it was delivered and let them know (seriously?). So, I did. A week later I notified them again. Another week and I call and get a useless person on the phone who "checked with the manufacturer" and said only one of the two boxes was received. Total lie as I have the tracking delivery notice indicating a 2-piece shipment was delivered. Oh, let me talk to the manufacturer again. Finally comes back and says she'll forward to her supervisor to process the credit and I'll see it next week. I ask when next week. I don't know, but it will be next week. I ask to speak to the supervisor and am told (no surprise) she is unavailable. I'm not holding my breath to ever see my money. Now I'm out the price of the wheelchair and the $70 shipping charge to send it back. Do not do business with this dishonest company.

Ordered a cane and tripod tip for my father, paid via credit card, never shipped for days, got the tip first, no cane. Called then shipped cane a week later. Went to install tip, it was to big (person who took my order told me that she investigated and the correct size would be sent). Called customer no service and they took 2 more days to get a return authorization number. I called to ask how I was to get the correct tip size, I was told I had to order another or wait until they received the tip, shipping was on my dime. I blew up, the lady changed her mind said they will send a shipping label and when it was shipped they would send out the other tip. At that point I was hot, she then said she would get an ok and ship the tip out immediately. Guess what, no email giving me a tracking number. Monday, I am calling my credit card company, calling BBB, and filing a compliant with post master general. STAY AWAY FROM THIS COMPANY, TERRIBLE BUISINESS PRACTICES! Gary U

I paid the company $660.00 ON 2/27/18. On 4/23/18,

I sent the company an email requesting that my unfilled order be cancelled.

On 4/23/18, the company replied that my refund was pending. It is now 5/5/18 and the company has refused to issue my refund, return my calls, or answer my emails. Whenever I call, I am told that the person who answers the phone cannot help me. They tell me they are sending a message to accounting and that accounting will contact me.

Of course, accounting never contacts me and I can never reach accounting because no one is ever in accounting when I call during regular business hours. I will now have to file a lawsuit in small claims court to get my $660.00.

I am very sorry I did business with this company. Given my experience with this company, it is my personal belief that I was very stupid to try to do business with this company.

In my personal, subjective opinion, I personally believe I was ripped off by this company. Therefore, in my personal, subjective opinion, I personally believe that the company is dishonest and unethical or that the company is extraordinarily dishonest. Regardless, the company has my money, and I have nothing--no product and no refund.

The foregoing review solely provides my personal, subjective opinions.

Update: Darren, who responded to me, and his colleague Evelyn were able to provide a return number and I did receive my refund. Thank you, Darren and Evelyn. I have ordered from this firm before and was very satisfied. However, when I needed to return an item I ordered in mid-November I had a very poor experience. I first attempted the return before Thanksgiving. After being disconnected twice when I selected the return option from the phone menu, I selected the order option instead, which seemed to be the only way to get connected to a person. The person told me he could not process the return because the system was down and suggested I call back in a few hours. I've been calling off and on now for about a week and this same experience is repeated each time. No one can tell me when the system will be available for returns, though it certainly seems to be available for new orders. When I repeatedly asked to speak to a supervisor I was told none were available and that if they were available they wouldn't be able to give me a different answer.

Don't try to get a return on your money. They have had my returned chair for a month, NO a money returned.

I had difficulty with mounting the wheelchair we ordered. It only took a phone call and couldn't ask for better or faster service.

I will never deal with this company again! The WORST customer service I have ever had. I ordered a transport chair on a Saturday, needing it the following Friday when we left for vacation. Come Monday there was no word so I sent a message through their contact form. 24 hours later, no reply, so I sent another. Again 24 hours and no reply. We are now at Wednesday and no ship notice and no response to either emails so I called.

I have no idea who I spoke with, their accent was so thick and she spoke so quickly, all I got out of her was that my chair was in shipping or on the truck. I told her I needed it in 2 days or they could cancel the whole thing. She said she needed to check into it and would call me back. She never called back that day.

I did receive an email the next day telling me that my chair was backordered. I was furious and replied to THAT email to cancel the transaction and refund my money. I never heard back from them. I finally filed a paypal dispute and did get my money back, but I never did get a chair for my vacation.

Thankfully I was able to rent one from a medical supply company nearby where we were staying but I still would like to purchase one to have. No way will I even consider this place again, even if they gave it to me for free.

I bought a wheelchair for my mother who is in a personal care home. Her old wheelchair was getting worn out and we were told she needed a new one. The company's that work in there were trying to sell a wheelchair to her for $5000. 00 because she is a large woman and had to have one custom made. I found 1-800-wheelchair and I custom ordered her a wheelchair with a gel cushion which she loves for $510.00. The wheelchair arrived before it was suppose to leave the warehouse the cushion arrived a week later. I spent $179.00 on a cushion for her old wheelchair which when she was sitting on it you couldn't see it the one I ordered from 1-800-wheelchair doesn't even look like it sinks at all under her 350 pound body. She says it is very comfortable and seems to conform to her body. When I told the nurse the difference in prices she took down 1-800-wheelchair and will be giving the information to other residents. They say the wheelchair is amazing so much easier to push and maneuver. Any other health care products she needs will be purchased through 1-800-wheelchair when possible!

This company failed to post a negative review of a useless product. After a rep called me to say the coccyx seat cushion I'd already been charged for was discontinued, I got this one at her suggestion: https://www.1800wheelchair.com/product/coccyx-seat-cushion/ The cushion is made of cheap foam that went completely flat the moment I sat on it, defeating the purpose of a coccyx cushion. The company does not accept returns on wheelchair cushions. While it's on me for not noticing that fine print, it sure would have been decent if the rep who called me had mentioned this policy. Wanting to help others avoid throwing away $39, I wrote a product review. 1-800Wheelchair.com wrote to me to verify the review. I verified it more than two weeks ago. "Somehow," the review still hasn't been posted. Companies that aren't awful, at a minimum, promote honest customer evaluation of their products. Everything about this process was anywhere from frustrating to sleazy. Terrible product, terrible customer service--stay away! 5/20/19 ETA: A rep just left a message offering to refund half of what I paid if I edited this review. I'm assuming this wasn't the kind of edit they had in mind.:-) But if anyone was wondering why there aren't exclusively bad reviews of 1-800Wheelchair.com, there you go. And yet they still haven't posted the customer review I submitted on their site. So shady!

We ordered the Model X 35 lbs. Travel Power Chair from 1800wheelchair.com. When we got it, there was no instruction manual. We had to figure out how to put it together ourselves. We did, but once it was assembled, it wouldn't hold a charge. I worked with a customer service rep for *weeks* via email to figure out a solution, but nothing worked. Eventually, I requested a refund. We returned it, and because the product didn't work, they gave us a 100% refund instead of charging us the 15% restocking fee. I shipped the chair back to them on November 22,2019, and I only today got the refund (January 28,2020). This was after NUMEROUS emails back and forth with the customer service rep. I'm sure that if I didn't keep pursuing the refund myself, I would have never seen that $2000 returned to me.

I would advise any customer to NOT purchase anything from this company. Please go somewhere else, preferably an in-person store, where there is some accountability on their end.

The only reason I am not giving them one star is because they did decide to waive the restocking fee and because the customer service rep, Dannah, was very helpful to me along the process. I knew she was just the messenger, and she did work hard to help me. In the end, I knew I only got the refund because of her.

Dear 1800wheelchair.com,
I purchased the Bariatric Rollator w/Flame Finish in Blue, item #*******, SKU #1033MAR for my husband for Christmas. I ordered it on Christmas Day and just received it. I am speechless. First, because I ordered this on 12/25/2015 and received it 12/30/2015! I honestly thought we would get it some time next week! Secondly, I'm very pleased with the construction. Again, I will be honest, I thought this was going to be a piece of junk for $125.00. My husband is a larger man and he felt very safe trying to sit on this for the first time. Third, I was a little concerned about the 20 inch seat width. And the weight limit. But those have passed. I believe this has a 400# weight limit and again, Rich felt comfortable sitting on it. The brakes work great and it's very easy for Rich to get off of.

I cannot thank you enough for the great price, construction and value of this product! If it were the original price, Rich would still be hobbling around with his old walker. I will definitely recommend your sight to all.

Thank you.

Anita