1-800Wheelchair.com

I think most of these good reviews must be written by ghostwriters if my experience is typical which a wheel chair repair shop tells me is more common than people think. Received my folding wheelchair in two separate mailings which was inconvenient. When I tried it out for the first time could not enjoy it as it would not drive straight. Contacted the company and was told a technician would contact me. Took many calls and e-mails before someone contacted me three weeks later. By that time I had taken it to a repair shop. They told me it was a problem with the joy stick and needed to be replaced. 1800wheelchair said it just needed to be reset and e-mailed the instructions to me that I forwarded to repair shop. Still didn't work. We waited for company to send a replacement joy stick and then found out after calling/e-mailing again that they wanted us to mail the joy stick back to be worked on and then if they couldn't fix it they would send a new one. Wouldn't a reasonable company replace the defective joy stick? We are going on six months since this all began and I am losing hope that it will be resolved. So much for a $2,000 chair. Don't waste your time with this company. Buy from a local source where you know you will get service.

I ordered and received the Hover Model H. It arrived in two days but with a broken metal frame xbar under the seat. I called and was sent a replacement xbar frame with screws, bolts, and washers... but the bar would not line up with the holes. I also wasn't able to lock the right brake (manual mode).

I called to report this problem. They had me send the Model H back where they would repair and check it out. They will repair it or replace it. Unfortunately, I had removed the box that it came. They mailed me a replacement box in a day with a return mailer to put on the box.

Happy with the service. I like the product. I think the Hover Model H is so unique. I will use it as a manual wheelchair in the Assisted Living home but when I have outside appointments I plan to use the powered capability.

I have learned to expect some flaws do exist especially with new technology. But, I feel good when I share a problem that is fixable. And it gets fixed. I had been waiting for this technology to be introduced in the US.

I had a great experience with this site my order was processed and delivered sooner than I expected. Would definitely recommend to others.

I called to order a wheelchair and the agent assured me it would arrive 3 business days later (Wednesday). I got a confirmation email with an order number. When I didn't get the chair Wednesday I decided to call Thursday. The agent tried calling the warehouse to see where the wheelchair was and said the warehouse was closed and to call the next day. I asked HER and HER manager to call ME since it was their mistake. They did not. So, I called again Friday and they said the wheelchair was on back order. I was in an accident Friday a week earlier, called and was assured to get a wheelchair by Wednesday, never contacted to say it was on backorder and I needed to return a borrowed chair by Friday. ( which I also had mentioned to the first agent I dealt with). Most people needing a wheelchair need it ASAP and if it's on backorder wouldn't it be considerate to contact the buyer to let them know or check from the start that it's available!? I told them I want them to cancel the order- what's the point of getting it indefinitely when I need one now. To top it off, they told me they wouldn't refund my 216$ until I returned the footplates. What a poorly run business! I will NEVER order from them.

Overall, the travel wheelchair met our needs and I am very satisfied. I would definitely recommend to friends if they need an affordable travel wheelchair but will inform them of its limitations. We bought the model with slightly larger back wheels for better stability (front wheels may not smoothly go over large uneven gaps/bumps in sidewalks and needs an extra gentle push with your foot on the bottom, but not so much that the person sitting in the chair is ejected, which is what the seat belt is for) and like that one can sit at a table with the slanted armrests. Although, brand new, there was one problem with one of the collapsible handles not locking into place which we didn't discover until later during our vacation. This made it a little challenging to push my teenage daughter with her broken ankle down ramps. However, the wheelchair was light weight and easy to fold up. The free travel bag came in handy to keep the chair from getting scratched. I removed the footrests before checking at the gate & stored in the overhead storage of the airplane because someone had recommendation to do that. The wheelchair was delivered within 2 business days as promised which was very much appreciated since we were going on vacation soon. Once we returned, I contacted the company. Sylvia handled my case, asked that a picture be sent to evaluate the broken handle, & a week later, a brand new wheelchair was delivered to my front door. I sent back the first chair by dropping off at the nearest FedEx which was simple & at no cost. A followup email by Sylvia the next day confirmed that the chair was shipped. Thank you Sylvia for your professional and efficient handling of my case :) !

I ordered 2,8.00 X 2.00 tires for a fellow Marine. The ones on his walker had the threads showing, could ALMOST see the air in the tires. Response time was wonderful, I got them much sooner than I expected. Instead of 8 X 2 tires the warehouse sent 24X1 wheelchair tires... OOPS! So I called Sylvia; she looked at my order and confirmed it was correct. She said she would get the CORRECT tires to me... 2 days later I had them, Installed them and my brother Marine is on the move again.
Fed Ex driver said he COULDN'T take the other tires that I had to call for a return tag. Sylvia set up the pick-up by FED EX for the following week. No fed Ex. I called Sylvia... NO Fed Ex I called Sylvia. After about a week I asked if she would just "Write them off, forget Fed Ex and their charges and I would find a deserving person to give the tires to. Someone who NEEDS them. We had a few laughs and she agreed to my sudjestion. A few days later I received a name of a DAV member who did repairs of chairs, walkers and other medical equipment. When I called him and told him I had 2 wheelchair tires he was ecstatic. You would have thought I had given him a $1000.
Thank you Sylvia and 1 800 WHEELCHAIR a veteran has a new set of
24.00 X 1.00 tires and Jim can't see the air in his 8 X 2 on his walker