PetMeds

It's been an entire week, no shipping, no word from company. Bad business. Would not recommend! 0/10

Thanks for ur fast response, on usps foul up, got my order next day as u said, bad reviews must come from other on line pet services!

Their markup is incredible, it takes 2 weeks to receive the medications from New Zealand, but I order in advance and never run out, like I said their markup is awful.

On may 1. Placed order I got order 17 days later. Contacted on may 11, said would overnight my order. Liars

Ordered on 6th pain meds and Temeral-p for my 10.5 lp sick 13yo Yorkie. Cmb on 10th for Diff cc, gave. No other questions. Waiting, 14th s/b getting today by uspo. Finally. But his Tramadol said "UPDATE" when I CKD on their site (they separated the 2 orders?) I said NO, NO, NO. I CALLED AND... YES YES YES YES. It wasn't shipped. Now the 14th 8 Friggin days LATER, 8 DAYS LATER... NO CALL, NOTHING... MY YORKIE BONES IN SHOULDERS ARE DINSIGENGRATING... I'M TOLD. THEY DIDN'T HAVE HIS "CORRECT WEIGHT" THATS WHY THEY DIDN'T SHIP IT... I TOLD HER... IT'S THE SAME AS THE ONE SHE AKREADY SHIPPED... IDIOTS... BUT I WAS NEVER CALLED OR ASKED WHEN I GAVE THEM A NEW CC... $#*! THESE PEOPLE...

PUT THEM OUT OF BUSINESS.

GO TO CHUYS

DON'T BUY FROM THEM... EVER

DON'T BUY... THEY DON'T CARE ABOUT YOU PERIOD...

I set up autoship with PetMed to insure that my pet's medication would arrive in a timely manner. This worked for 2 months, but the third autoship was a total failure. I received an e-mail on 1/2 that meds will ship on 1/6. On 1/5, I received an order confirmation saying that tracking information will be sent once the order has shipped. Now it's 1/14, no tracking info has been sent and my pet's medication is running low. I call customer service. The customer service rep is very pleasant and apologetic. He checks to see what the hold up is and informs me that the medication is out of stock and not expected to be back in stock until 2/3. The rep says he can forward my perscription to a pharmacy of my choice, but unfortnately that remedy won't work because retail pharmacy's don't carry the medication in perscribed amount for my dog. I appreciated the rep's helpfulness, but am totally annoyed with PetMed the company as they should have informed me earleir that the medication was out of stock. If they had, I could have worked with my vet to get it somewhere else. Now I'm stuck and most likely my dog will be out of medication for at least a week or more. I canceled my order and autoship service. Will not buy from PetMed again. Very disappointing!

I ordered Proin for my dog on 11/25/20. AFter waiting over 2 weeks and no update email I logged onto my account to check status of order. Waiting for customer approval. I questioned what are you waiting for, my vet already approved 180ct. The response was that my vet only approved 60ct. I called my vet. They approved the original 180ct. I call your customer service again to question why my order hasnt shipped. Now you tell me order wont ship until I get bloodwork for my dog. What? I called my vet again. My vet never requested bloodwork they approved the 180ct Proin and are confused why they keep trying to blame the vet. Again, I call customer service and the rep was argumentative with me. She needed the vet to sign off on the proin in order for the shipment to take place. At this point I told her to cancel my order and I would never order from 1800 pet meds again. Thanks to them, almost 4 weeks have gone by and now I'm out of my dogs medicine due to their incompetance. I never ordered from you before and will tell anyone listening to use Heartland or KV Supply or Chewy.

I was planning on purchasing from 1800petmeds.com but I have to mail in my prescription instead of them calling my vet, as they don't give phone authorizations. I didn't see the mail in option when checking out so I did not complete the order. I never created an account, I never okayed any forms allowing them to create or store anything, I simply started a transaction and then did not complete it. Now when I visit the site, I see "Welcome [my name]!" and a link to My Account on the top of the page. I wrote to customer service and asked them to remove all of my information, explaining all of this. I got a generic reply apologizing for my not being able to complete the order. I wrote back and explained that this was not my complaint, that I was asking them to remove my info. I got a reply that this had been done. It was not, and all of my info was still on the site. I replied again, asking them to please remove my info, that I never authorized them to store it or create any account with it. Again, I got a reply that they did delete it. Again, it was a lie. I tried to change the info in the My Account area but what I was able to change was limited. The site still says my name on top. I don't see how this is acceptable behavior for such a well known company. I have asked for the FOURTH time that they remove ALL of my information, but I don't have high hopes that this will occur. I'm so very relieved that I didn't order from 1800petmeds because who knows what they would have done with my credit card and other information I would have entered during the checkout process. I find this company to be blatant liars and completely untrustworthy. Stay away.

TERRIBLE! WORST EXPERIENCE EVER! I had to state my case for 65 minutes on the call for their error of sending me the incorrect item. I called their customer service yesterday afternoon around 2 pm PST, Wednesday, Nov 30th telling the service rep that PetMeds had shipped me the wrong Denamarin package twice in a row. I purchased the blister pack version (as shown on the PetMeds website) and not the bottle version. I wanted an exchange again and explained to her that the bottle version does not work for my dog's case because the bottle version has an expiration time of 4 weeks after opening the bottle. She checked with her manager and found out that PetMeds has only the bottle version. The packaging of Denamarin shown on the PetMeds website was incorrect. [Long story short] She told me to contact the manufacturer directly for my case instead of offering me any quick replacement or refund options. She made me feel like PetMeds' wrongdoing has become my problem. I ended the unpleasant experience with the service rep and requested that I speak with the manager directly. The manager wasn't helpful at the beginning either. The manager eventually decided to give me a full refund after I told her about my disappointment in them not valuing me as a loyal customer for 11+ years, pleading my case for 1 hour, and this was my first complaint. I have to ship the incorrect items back to them too. The whole experience was awful. PetMeds is only nice to you when you give them business, and they become unpleasant when you want them to correct their own errors.I hope my bad feedback won't get anyone fired. I only want to share this bad experience so that PetMeds can correct them moving forward...hopefully.

So I ordered two 14lb bags of Pacific Stream,plus a bag of cat food, this first order I had only received the fricken cat food. So I called and complained I didnt get my entire order. So then they reorder the dog food, when I got it, I got the wrong order, I received two 14lb bags High Pairie. Now, my dog is super picky and doesnt like this flavor for some reason, maybe its the bison, IDK. So I called and asked to get what I order they said not a problem and spoke with the manufacturer dirrectly to make sure order is not wrong. BUT again When I received new 2nd order today I got the wrong order again. This 2nd order was also, High Pairie. They said on the phone that the manufacturer says they didnt get it wrong, I was like I have proof they did, they were like well we will just give u a refund and you will have shop locally. I asked if it was there system messing up and if they had other order mistakes like mine, they just said no and dismissed it, then hung up. I was not impressed with the way this business behaved after I had asked them if they were having problems...

On Friday morning I ordered some Tramadol for my dog Chaka-Tu. I talked to a representative at 1800 PetMeds, and they said they would fax my vet and ask for a prescription. When I didn't hear anything more, I called 1800 PetMeds on Sat. Morning and was told that a fax had been sent but no answer had been received. They said they would ask the Pharmacy section to send another fax.
Subsequently, I called my vet and they said no faxes had been received. After about an hour on the phone first with my vet, then with the 1800 representative, and finally with both at the same time, the issue was finally resolved; although I understand that my prescription will not be sent out until Monday. I complained to 1800 PetMeds and found there policy is to wait 24 hours before even sending a second fax unless the customer makes a follow up call. Apparently, they never try and initiate direct contact with the vet, or even with the customer making the order. In addition, the person taking the order at 1800 PetMeds is not the person contacting the vet. Perhaps some of the problem is poor communication between 1800 PetMeds order takers and their Pharmacy department. 1800 Pet Meds also said that since Tramadol is a controlled substance the required information such as driver liscense number was an issue. However, I had provided all of the necessary information to 1800 PetMeds initally when I placed the order, so I don't see how that was in issue. When 1800 PetMeds says they sent two faxes, and the vet says they received none, the customer is caught in the middle, and 1800 PetMeds simply didn't display the sense of urgency in solving the problem that I felt was necessary.