PetMeds

I recently order Heartguard for the first time from 1800petmeds on 06/08/17. This medication requires a prescription from my dogs veterinarian. I received an e-mail on 06/10/17 which provided an update on my shipment status. In this e-mail I was informed that they were still waiting for a reply from my veterinarian. A couple of hours later I received an e-mail stating the prescription was received and my order had been shipped. I received the medication on 06/12/17. I will definitely use this company again, and I would recommend 1800petmeds to others. Not only do they have great discounts but they also did a great job getting the medication to me.

Starting in 2024, 800 Pet Meds was a acquired by PetCare Rx for 36 million dollars. Ever since the merge I have had very horrible customer service over the phone. Totally clueless personnel and very loud back round noise in the call center. Phone connection problems, pauses on the phone, very long wait times and reps who don't speak English that well. For many years I spoke to a person over the phone in this country, mainly in their corporate office in Delray, Fl. And never had these problems. It turns out that when I called to order some products for my pet I got a call center in Africa...? When I asked the rep where I was calling she told me I was calling the US. After speaking with her ordering my pet supplies she finally came clean with me and told she works in a call center in Africa. When I received my order through email conformation she didn't apply the correct discount on my order. I guess I will have to eat the $54.73 difference and will never place another pet order with them again. I tried calling them back to maybe get my discount refunded but the phone system states, "your wait time will be 23 minutes".
I just called Chewy and got an English speaking rep located on the US. No wait time!

I ordered Nexgard online and called my vet to fax over the prescription. A week later I did not have my meds so I called them again and they said they never received the fax. I called my vet and had them fax it again and Pet Meds said that they were going to overnight it to me once they got the fax. Another week goes by, still no meds. They again say that they never received the fax when I know for a fact that the fax went through. It's been 3 weeks. Now they say they are calling my vet and will overnight it. Really 3 phone calls to get meds that I can get through Walmart or my vet? The idea that I needed to make 3 phone calls and they have no follow-up is so unprofessional. Your dog could be dead by the time you receive meds! Don't waste your time. It's not even much cheaper.

I had not ordered in about 10 years. I placed a recent order and did not realize I had not updated my address. They shipped to my old address. I figured I was out my money and would have to reorder and wait additional time to get my dog her medicine. Judy the attendant on the chat was so helpful. She updated my address, resent the medication to me and was even concerned with when I needed them with out any prompting. Because my dog was out of the medication she said she would send express priority to me.
This company and its customer service is more than a 5 star yo me!

I am a returning customer who buys mostly insulin supplies for my cat Blink. I recently misjudged how much insulin I had left and had to re-order in a hurry so Blink wouldn't have to miss a shot. After placing my order, I wrote an email to 1800PetMeds and expressed my concern that the order be approved by my vet and get here as quickly as possible. They wrote back within minutes and assured me that they had already contacted my vet and the order was being processed. Less than two hours later my order was processing for shipment, and I received it early the next day. Great response time and turnaround, thank you!

I purchased 2 boxes of Heartgard plus from them, and whoever processed the order should be given another job, here is what they did, they placed their 1800petmeds sticker over top of the information card on the back of box where you write the dates you administer the medication, making it useless, when I called, I was told they were sorry, but there is nothing they can do, like that is supposed to make he happy, my suggestion is to pay more attention to your job and less to incoming text messages and you probably wont make the mistake to begin with

I will never use petmeds again. It's better to use your local Sam's Club or Costco for your pet's meds. I had nothing but issues using petmeds. I notified three times of the autoship not sending medication on time. Then I have to scrabble and get pills from the vet. One time the auto ship didn't ship at all. All I get is a I'm sorry, or a $10 credit. They don't give a sh*t or fix sh*t I'm done!

Ordered dog items dec. 2 was told two different times items would ship mod. Dec. 5 they didn't was told today items would ship today they didn't, was told today items were out of stock and they would ship remainder tomorrow, cancelled order.

I placed an order for medication for my dog. This medication has stock issues due to COVID19 I'm guessing. It always on back order. Instead of waiting for my vet to approve prescription, they let another customer take the order. At best they may have had to wait 1 more day. Whatever. I get it. All about the money, not the user. I wouldn't be upset IF they'd have some notification that the order wasn't filled, especially since THEY are out. I looked 3 days later and not sent. I called and they said "sorry." That is not good enough. Let people know sooner. Bad business. What if I never looked? How long would've it been sitting there? Disappointed.

Wish I could find my pets meds somewhere else. This place takes FOREVER to ship out - can't get an estimated time of ship or delivery. Second time I am having to go to the vet to get the meds because it takes them so long. I had autoship on but didn't work.

I just started using them a few months ago. My second prescription forr my cat was lost in the mail. It was not my fault, nor was it 1800PETMEDS' fault. (I have an unreliable, and I think dishonest weekend mailmail.) 1800PETMEDS overnighted a replacement prescription immediately. This policy does leave the company open for abuse by dishonest customers who are trying to get a free extra order, but for people like me who had a problem, it is excellent customer service. Service that is unfortunately becoming more and more rare these days.

Let me just start by saying that the only reason I gave more than one star was because of their online customer service. My senior dog has mobility issues and requires pain meds. I placed orders over two consecutive months for the same meds for the same pet, and had issues both times that were only resolved because I called them.
First, in order to enter a different shipping address than my billing address I had to reenter my card information. This did two things: 1) It triggered a fraud alert on my card, which then was declined; and 2) It changed my billing address to be the same as my shipping address, which also resulted in a decline on my card.
Second, they never informed me that there was a problem with my order. They merely sent me an email that confirmed my order. I only found out there was a problem with my order when I logged back on to my account to check on my order, and saw the order status which read "Problem" as a hyperlink. When I clicked on the hyperlink, the exact same page loaded again in a new tab of my browser. It provided NO information about the problem with my order.
Both times I have used the website to order I have ended up calling customer service to have them complete the order. The website is useless, and I will not be using it again. I will use a different provider next time--one whose website actually works!

I order flea & tick RX for my dog. I ordered it on Friday afternoon. Order was sent immediately to my Vet. My Vet responded right away on Saturday morning and okayed the Rx. It was mailed out on Saturday and I received it in the mail today (Monday). Can't get much faster than that. The whole process went very smooth. 1800PetMeds is really on the ball and got it mailed out in super fast time. I highly recommend them. I will definitely use them again. Thank you 1800Pet Meds!

This review is on AllVetmeds. Do no buy from these crooks. I ordered Percorten which is for Addisons disease, They charged me up front, (189.98) and I never received it. Many phone calls with just waiting on the line while no one answered. I e-mailed four times without an answer, finally someone did answer and said that I was going to be issued a refund, well that was just talk. I am still e-mailing them everyday about my money, and they still do not answer. THIS PLACE IS NO GOOD!

I ordered in the last minute, but i still had my shipment on time.
Sam was great, and very helpful. No extra headaches, easy peasy... They got in contact with the Vet, kept me in the loop via email, every step of the way. Thank you PETSMED, you got a new Customer, SOMMER says Thank you too:-)

Rated 1 out of 5 stars
The worst company to do business with…
The worst company to do business with in my experience. Customer service is deaf...they are on automatic and not fine tuned to customer requests. Even though we repeatedly asked for them to reach out to our vet via the online portal and to not use fax as a contact ( because our vet does not respond to fax requests) they repeatedly faxed RX confirmation requests instead of calling or using the online vet portal system. This resulted in our senior dog not getting the pain meds he requires in a timely fashion and we had to play tag with PetMeds and make constant phone calls to follow up and to track down the status of his pain meds. Now that we have stopped using PetMeds and have unsubscribed from all emails, they are still barraging us with automated emails to refill his meds. We have requested our account and all data to be deleted and to confirm deletion, and they have not. Find another company to do business with, they are completely inept. (They do not even deserve a 1 star but it is required)
Date of experience: June 01,2024

My home is about to be replumbed, I will be without water for three days so I won't be able to wash the cat food bowls. This 1800petmeds site shows TWO bowls and says "Durapet Dish & Durapet Bowl". (Notice the AND symbol, not -or-) I called just now and the guy assured me it was supposed to be 1 bowl. He said the photo is just showing the top and bottom, and told me I could order more... If I order again, it won't be from 1800PetMeds!
I ordered these same bowls before from another company it took a long time to get them, but I did get 2 of each set!