PetMeds

I've always had a positive experience with this site. The only problem I've had really is on my vet's end with being lazy, and responding in any sort of reasonable amount of time.

But the website seems great and most definitely cheaper than what the vet charges. Delivery is always super fast, whenever your lazy vet gets around to responding.

I love this site. Good place to get reviews of non-rx things too. I highly recommend it. Had an account for many years. Customer service is outstanding, never had one single problem with this company.

I have one product that I have on repeat delivery, and I'm fairly satisfied with that. BUT! I recently had trouble logging in and was forced to call them, and the CS rep took it upon herself to remove my saved payment methods without asking if I would like her to do that. Also note that my vet will not send prescriptions to them because they believe that the risk of receiving bogus meds is too high.

I have ordered from this site for over a decade - various dog needs; but have never order from their pharmacy until last month. I have place two orders now in the last couple of weeks with their pharmacy and their service is awful. They blame the vet office for poor communication and both times after a lot of phone calls and research I find for sure that it is 1800PetMeds... and on top of that they argued and argued about their mistake. Dog meds are important. Receiving them in a timely way is important as we all know. So don't use this source for pet meds.

Caveat emptor! - I purchased something from Petmeds and was hit with an $84 charge ($12 a month for 7 months) that didn't even appear on my statement until I called my bank.

If you buy something, be careful. I am amidst a dispute right now with a company called Reservation Rewards that has been taking unauthorized funds from my account through Petmeds and would only give me back $24 of the $84 they took from my account. And it doesn't show up on a bank statement. I am now having my bank give me back my money or risk losing me as a 22 year customer

How is that for a scam?

I places an order for 3 medications for my dog. For 3 days received no confirmation of order. Called and, after a lengthy call, found out that their system was not able to respond to Comcast emails. Representative was very pleasant, gave him a gmail account and got confirmation. He said that they got confirmation from my vet and would send it overnight mail at no cost. Then got a confirmation that it would come 4 days later. (not overnight at all.) It has been over a week and it has still not arrived. They also claim to have not received confirmation from my vet for one of the other prescriptions. My vet says they have sent it twice! On of the three arrived a week late in a badly damaged box which was badly packaged. Fortunately the medication was undamaged, if also very late. I will never order from this company again. My vet is also frustrated, and will not recommend them to others.

I called for an RX for Simparica and later received an email indicating that I needed to physically obtain the perscription from my VET. I called back and was informed that I could not upload the RX via email and had to send it by snail mail. After approximately 3 weeks, the prescription did not arrive so I made my third call where I learned that PetMeds canceled my order! When I complained, the staff member hung up mid sentence and did not call back even though they had my phone number. I will never do business with Petmeds again.

I am EXTREMELY satisfied with the competence and prices of this company. I usually dont write reviews, but 1800petmeds has not even once disappointed me! HIGHLY HIGHLY recommended! Finding the medicine for my dog and ordering its a breeze! It is so convenient that they even contact your vet for you to verify the prescription! One less hassle! In addition, they are on top of your order all the time... meaning even if your vet place is closed, they will notify you through email AND phone about the status of your order. Again... they do go the extra mile for the customer! And when you order, even if you were able to get free shipping, they will send your very fast and promptly! Tip: Always try to look online for coupon codes if you want an extra discount, besides the already low prices that they offer;)

1800petmeds is an A+ in my book!

I ordered "pet steps" for my elderly mother's dog. After 40 days with no delivery / no communication, I called the toll free number and was told my order could not ship, because my credit card billing address did not match, my shipping address... Really, and were you going to every contact me about this?

(I don't live with my mom... don't even live in the same state).

I asked for some sort of solution... could I pay via another method? Could I e-mail them a copy of my drivers license?... no, there is no solution.

I asked to speak to a manager and that never happened. What terrible customer service - they should send my mother the stairs FREE just for the total botch job of this order... we're living in the electronic age - there are secure ways to collect payments and allow items to ship to alternative addresses - look at Amazon, eBay, and a million other companies.

Waste of a month!

I spoke with a customer service agent named Al over the phone, my payment had failed to process and I called just to push it through. Al took the time to help me adjust info on my account, asked to make sure my dog Rico was doing okay, and overnighted my package to make sure that Rico got his medication in a timely fashion since I had run out! I was very impressed, and very thankful. I fully intend to use pet meds for my needs going forward. Thanks so much Al, I hope your intuitive customer service gets acknowledged and rewarded!

I have previously written about these dreadful business that fails to answer emails, orders or otherwise.
In Australia they would be closed down.
I placed an order with them on 25. 11. 15, my vet emailed the script on the same day (which has been done for previous orders) I have given my credit card details, had a confirmation they would fill the order and nothing since notwithstanding no less than 8 emails to them which they have read as I required a delivery and read receipt. Now placed my order with a reputable business

I have now placed 2 orders with 1800 pet meds ( for cats revolution +, and for a dog revolution). I did my shopping prior to calling them. They were able to match the very best price I found, and I dealt with them on the phone, rather than online ( I am pretty bad with technology). They communicated with my vet immediately & shipped out the meds extremely quickly. Both times- I got the meds on the 4th day!
Amazing co, no b/s. All done right! Definitely recommend 2 give 1800 pet meds a try!

I used them for years when my late, great Labrador was still alive and they were the best. Right before he had to take the Big Sleep, I had just ordered his joint supplements and they arrived afterwards. I emailed them to let them know what had happened and they gave me a refund and insisted that I donate the supplements to someone else rather than bother with returning them. I will use them for things I may need in the future with no qualms whatsoever.

We just went online to check the status of our little boy's allergy meds (ordered for the first time from 1800PetMeds). When I tracked the package, I saw that it was delivered two days ago to our OLD address. We realized that, while we had updated the billing address, we did not update the shipping info. I clicked the Live Chat and got Bradley. Bradley is shipping a replacement order to us FOR FREE tomorrow! Really? Really? Who does that?! Evidently 1800PetMeds does - even when it's your fault! We went there for the prices but we will stay for the customer service! Thanks, Bradley!