Very good service. Any problems you have had before with this website were quickly resolved by friendly email workers. Definitely the place on the internet where I buy clothes for great prices and excellent customer service.
This online clothing store has to be mi favorite. The wide range of clothes keeps me shopping for hours. I love that they do it after payment too, which makes getting my clothes out of there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)
I am delighted with my recent purchase of sandals from this online boutique, they are made in an absolutely beautiful (and very dignified!) Way, but above all, I was impressed by the helpful, prompt and attentive service.
The wide range of clothes keeps me shopping for hours. I love that they do it after payment too, which makes getting my clothes out of there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)
Excellent selection, great price. Customer service was very nice and helpful. It takes a little too long to get the stuff though, but that's my only problem with it. I will be shopping here in the future
I love shopping for clothes at these boutiques on the web, it's always awesome! Clothing designs are very good! Extra thanks for all your help! It's fabulous, they answer questions quickly to my emails.
There were so many beautiful items from which to choose!
The shopping process was very easy and editing the cart (to change a size) was simple, too. Thank you for offering such a variety of stylish clothing. I just hope they look as good on me!
Every purchase has been great. Sizing is spot on. Quality is excellent. So many items to choose from and frequent updates with new items. Best of all is the customer service. If I do have a question or an issue, they respond quickly and professionally.
Love the products, selection and the updates on my orders.
I discovered that shopping with this online boutique is very easy and fun. Their fashions are modern, made with quality materials (in general) and also suit older but elegant clients. I can recommend them because they also have a great hassle-free return policy.
I was looking forward to this dress and can't believe what came. It has little resemblance. Plus super short and I'm only 5"1". Look at poor sewing - the 'jewels'! 4 out of 6 items I ordered did not fit well. Very hard to return for credit also! Company in China, mailing fees high. Will not order from this company again.
The clothes run extremely big and are not the best quality or material. There return policy is bogus so don't be taken in by their site. Please read reviews on this company who advertises under two companies. Purchase from Shein if you want nice clothes. They ship free and you can return for free. Orders come quickly.
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
As our return policy, we will forward your feedback to relevant department, and we will try to improve this issue.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Ordered 4 tops, all the same size. One is child size, one, another person could fit in it with me, one, way shorter than pictured, and the last is a weird material that looks nothing like the photo. Return is China, so by the time you pay that shipping, you might as well donate everything! Waste of money. Wish I would have read reviews before I purchased. Do not buy from this scam!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered 7 tops. They look like cheap halloween costumes. Horrible! It took 3 weeks to get my order. I'm still missing one of the tops. Do not waste your money. The top below should have been red. Its orange. Horrible! The decals are like a rubber iron on.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Products look like cheap, cartoon versions of the website pics. Nothing looks the same, and sizes are all over the place -- not true to their size charts. Shoes in "US size 9" were smaller than my 8.5's. Returns are expensive - even if sizes are wrong or pictures don't match, they make you pay for return shipping, including customs fees to return to China! And shipment to me took 6 weeks. Terrible products and NO customer service whatsoever. Pics below show just ONE example of their version vs. what actually arrived. All products were like this.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I purchased 2 swim suits size large the swim suits showed up and were made to fit an extra small frame. I wanted a refund but they didn't want to give that to me. So they talked me into a credit of $47.00 which they never gave me and I've been going back and forth since June. This company is dishonest and are not concerned about customer satisfaction. Take your business else where there are a ton of companies inside the United States that sell much better product then this place.
Sorry for any inconvenience caused.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date. You ordered swimsuits and thus they cannot be returned.
Upon cehcking, we have provided you the discount code you agreed on and we have tested that it's valid. Could you please check again? We've also sent you an email to confirm this.
FYI: One discount code for one order only, and final sale and presale items are excluded since they cannot be combined with any other discounts.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Sucks! I have a BA in textile never felt fabric like this! All 200$ US garments felt the same, it would melt if you got close to an open flame. Pants OK
But the tops not and the site tacked two I more shirts into my cart after I had made my purchase. Two of the same two shirts! I read a review where someone mailed their clothes back over a year still no credit. That why I'm keeping it. So sad and dissatisfied. I had looked on line for gauze fabric, their site came up.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Terrible return policy. Not accepting 100% return. I'll have to send it back myself, to China. Odd sizes. Material was thick and synthetic. Weird colors. Look nothing like the photos. Grandma style shirts. I want to throw them in the garbage.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I was very excited to buy their clothes, but when it all arrived NOTHING was as depicted. Things that said cotton blend were 100% polyester. Every single item ran small. So I requested a return and refund. After 1 week I had to write again(following their protocol) and they sent me their address in Guangdong, China to return. I am responsible for shipping and customs. It was shipped to me from San Francisco. That is ridiculous.
Think twice about buying their items, they are not as shown and you really cannot return them.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
This sure isn't amazon prime (not even amazon prime is 2-day delivery anymore). I'm two weeks out and have no clue when I will receive my order. Their tracking system is poor. My order has apparently been at the "airport processing center" for 5 days now. Don't order with free shipping unless you have at least a month before you need the goods. Bottom line: unpredictable delivery may leave you very frustrated and you gifts late for the occasion.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2021-02-25, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
STILL NO SETTLEMENT AS OF 7/11/21.
Ordered $200 worth of clothing. Followed sizing instructions to a tee.
Nothing fit - not to mention qualify was poor.
Cute, flowing dresses were not at all what you receive. Instead tight fitting garbage.
When attempting to return - was told I had to return to China using their return label.
Spent $75 to do so - only to have the box returned to me 5 months later after I continued to reach out for my refund.
To add insult to injury - was then offered a 40% refund and they did not even calculate that correctly.
They are scam artists!
Do not trust them!
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
What you paid is less than $300. Kindly pls visit https://zolucky.com/order-query for more details.
For solving this issue, we have sent info to you. Please check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
Overview
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!