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Zocdoc

How would you rate Zocdoc?
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Texas
1 review
1 helpful vote
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ZocDoc Review
April 23, 2015

Everything was great! They got me in when there was no opening since I was feeling extra bad and the weekend was coming.

Date of experience: April 20, 2015
Maryland
1 review
0 helpful votes
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Office Professionals Medstar
January 25, 2016

Went to a new doctor but they just need to follow through with any tests results and update the patient of anything new of the records

Date of experience: January 22, 2016
New York
1 review
0 helpful votes
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Great Service
December 6, 2015

This service is convenient and fast. Great customer service too. Will definitely recommend to family and friends. Thanks!

Date of experience: December 2, 2015
New Jersey
1 review
0 helpful votes
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Excellent follow up
February 24, 2015

Searching doctors is just easy through this website. Once I select and the appointment is confirmed. I get reminders.
Love the experience

Date of experience: February 21, 2015
Texas
1 review
0 helpful votes
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Awesome site
April 30, 2015

I love this site! I can find all the doctors I need wight no hassle and I can fill out the check in papers before going in for my first appointments.

Date of experience: April 27, 2015
Florida
1 review
1 helpful vote
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Great service
April 24, 2015

Zoc Doc has been a great way to keep track of my appointments and health activities. They provide great follow-up and it is very easy to use.

Date of experience: April 21, 2015
Arizona
1 review
0 helpful votes
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Great experience
December 27, 2015

It was a great experience scheduling with zoc doc. I love having my doctors info all in one place. Zoc doc makes my life so much simpler!

Date of experience: December 23, 2015
Texas
1 review
0 helpful votes
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Easy and Fast
January 25, 2016

Excellent. I was able to setup all my appts in 1 place and locate the doctors I needed. This was as simple as it gets. Great service.

Date of experience: January 22, 2016
Florida
1 review
0 helpful votes
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Awesome
December 4, 2015

Any time I need to find a Dr for what ever is ailing me n I can't wait... I always find a doctor here. Kudos.

Date of experience: December 1, 2015
Florida
1 review
0 helpful votes
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Very convenient
December 27, 2015

The site was easy to use and I was able to get an appointment with more ease than if I would have called the office.

Date of experience: December 24, 2015
New York
1 review
3 helpful votes
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ZocDoc Rocks!
June 10, 2014

ZocDoc Rocks! A service that is an absolute necessity for a busy career person whom does need to see a Doctor from time to time.

Date of experience: June 10, 2014
Arizona
1 review
0 helpful votes
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Great Doctor
April 29, 2015

Dr. Baraz listened to me and worked with me to make the best plan for my health. I did not feel rushed.

Date of experience: April 26, 2015
Ohio
1 review
0 helpful votes
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Caring.
December 21, 2015

They really cared about my reviewo n the doctor and called to make what happened when I gave the doctor bad reviews

Date of experience: December 18, 2015
California
1 review
0 helpful votes
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Claiming because a person is female, white, blonde & good looking means she is "too good looking to be good"! WOW!

Date of experience: June 25, 2023
New York
4 reviews
25 helpful votes
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WHY THEY ARE LAIRS TO DOCTORS: If you are a doctor, they will call incessantly, promise you great results (show you how they send lots of patients to Dr X) and then send a contract that says "no promises" just give us $3,000.00 cash. Then the truth comes out! Unless you are taking the worst Medical Or Vision plans on the market (real crap like medicaid, Fidelis or Davis (vision), you get no results! The only patients who use zoc doc are those on Terrible Plans like: Medicaid, Fidelis or Davis because they cannot find a doc with a descent review to see them (how can you do good work for less / hour than a clerk in a department store? They LIE is that they TELL YOU IN WORDS ON THE PHONE THAT can send you lots of good referrals, the truth is that they send you the bottom of the bottom (if you are stupid enough to try to make that work). Once they have your money you are screwed.

WHY ZOC DOC IS TERRIBLE FOR PATIENTS: If you need Zoc Doc to help you find a doctor, chances are your plan is so bad that no descent doctors wants to sign up for it! If not, your insurance company would have a huge list of 5 star providers rated by honest services like Google! You would also be able to call any well rated doctor and find they take your insurance by just asking!

BOTTOM LINE: ZocDoc has no interest in serving good doctors in good practices. NEVER sign up for ZocDoc as their contract says hey don't have to do anything other than keep your money. If you are a patient, Avoid Their review like the plaque. They send you to the high volume low care doctors!

Date of experience: January 16, 2015
Maryland
1 review
0 helpful votes
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ZocDoc Speedy Service Request
March 10, 2015

I really like the quick turn around from the moment I made the appointment. Great customer service, good hours and location.

Date of experience: March 7, 2015
California
1 review
2 helpful votes
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I am a psychiatrist who quit ZocDoc last week after three years of membership.

Signing up with ZocDoc was the worst mistake I have made as a physician.

It led to the destruction of my online reputation, and subsequently got me in trouble with the Medical Board. Here is my full story:

I signed up for Zocdoc three years ago. The service worked well, and I was pleased to received many bookings.

However, 95% of my bookings were from young patients seeking stimulants such as Adderall and Ritalin.

Since the bulk of my online bookings were from drug-seeking patients, I re-wrote my online profile to state: I need to speak on the phone with any new patients before confirming the appointment.

This would allow me to screen new clients, and to make sure that they were not simply out to find someone, anyone, to prescribe them stimulants.

This did not work. Drug-seeking clients would book an appointment online, fail to phone me for pre-screening, and then show up at my office when I was not there.

This happened more than a dozen times.

Patients who were not confirmed for appointments felt they were stood up. They would then get angry, and leave terrible reviews not only on ZocDoc, but also on other review sites like Yelp.

In addition, when I told drug-seeking patients that I could not prescribe them Adderall or Ritalin-- they too would get upset and leave me negative reviews online.

I received calls from ZocDoc about not showing up to my appointments. They did not care about my explanation, and terminated my account, after taking thousands of dollars in fees from me.

The best part: I received a call from the State medical board regarding my so-called no-shows. I had to explain to them the entire situation.

Signing up for ZocDoc, and paying them thousands of dollars for membership fees over the years, was a terrible mistake that nearly cost me everything.

Date of experience: March 2, 2019
Zocdoc S. Zocdoc Rep
over a year old

We appreciate you taking the time to provide feedback about your experience while listing your practice through Zocdoc. We want each of our providers to have a positive experience and would be happy to discuss your situation further if you would like to give us a call. - The Zocdoc Service Team

Georgia
1 review
0 helpful votes
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Making Appointment
February 13, 2016

This site was very easy to use. When you call to make an appointment seems like you are on hold for a long time. This site is very quick to use.

Date of experience: February 12, 2016
Italy
1 review
0 helpful votes
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Great service
November 17, 2015

I have always received what I needed from ZocDoc. Thank you for being on my side whenever I need you!

Date of experience: November 14, 2015
Minnesota
1 review
1 helpful vote
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This is a really easy way to schedule an appointment. I love the reminders when the appointment is coming up!

Date of experience: February 16, 2015

Overview

Zocdoc has a rating of 2.6 stars from 1,425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
146
value
128
shipping
40
returns
47
quality
110
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