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Zocdoc

How would you rate Zocdoc?
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Florida
2 reviews
0 helpful votes
Follow Michael L.
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Accurate correlation to in network providers
February 15, 2015

Accurate correlation to in network providers. Good reminders of appointments, nice reminders for other medical check ups too.

Date of experience: February 12, 2015
New York
1 review
0 helpful votes
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Always fast, easy and efficient
February 15, 2015

Always fast, easy and efficient. I've used ZocDoc three times so far and have never had any problems.

Date of experience: February 12, 2015
Florida
1 review
1 helpful vote
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Quick service
January 18, 2016

Great experience. Went on line and made an appointment with a Doctor that was recommended by a friend.

Date of experience: January 15, 2016
New York
1 review
0 helpful votes
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ZocDoc is great!
January 24, 2016

ZocDoc makes scheduling doctor appointments and finding doctors easy. Their customer service is also wonderful and very attentive.

Date of experience: January 21, 2016
Maryland
1 review
0 helpful votes
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Quick and Easy
July 19, 2015

Loved being able to read reviews of Doctors from actual patients.
So easy to book an appointment online..

Date of experience: July 16, 2015
Nevada
1 review
0 helpful votes
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ZocRocks
November 7, 2015

ZocDoc is a all in one friendly web site for all your health needs, so easy to use, and just plane cool!
Thank You ZocDoc.

Date of experience: November 4, 2015
New York
1 review
0 helpful votes
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Great service
December 9, 2015

Zocdoc is great. When I needed to make an appointment
It was made in a timely manner. I Will use zocdoc again
For future appointments.

Date of experience: December 6, 2015
Illinois
1 review
0 helpful votes
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Zocdoc Rocks!
December 7, 2015

I am very happy with ZocDoc! It is so easy to make appointments, finding doctors and specialists without all the hassles and frustrations! Love it!

Date of experience: December 4, 2015
New York
1 review
3 helpful votes
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Used it and loved it!
April 27, 2014

Used it and loved it! This is the only way to book your appointment. No more annoying phone calls. Works just as good as Grubhub.

Date of experience: April 26, 2014
New York
1 review
0 helpful votes
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Doctor is very nice and capable
January 29, 2016

Like the doctor. Still waiting for a call to schedule follow up visit (they needed to order contacts) and it's been at least a week

Date of experience: January 26, 2016
Washington
1 review
0 helpful votes
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Amazing
January 23, 2016

Making a doctors appointment has never been so easy. Plus, I love reading the reviews so that I have an idea of what to expect.

Date of experience: January 20, 2016
California
1 review
0 helpful votes
Follow M L.
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I love ZocDoc, because it takes the hassle out of finding, scheduling and even some of the paperwork you need to deal with at doctors.

Date of experience: July 27, 2015
New York
3 reviews
3 helpful votes
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My new way of finding the right doctor for me!
January 27, 2015

My new way of finding the right doctor for me! Easy website to use and very descriptive and helpful with the feedback from real people.

Date of experience: January 27, 2015
Colorado
1 review
0 helpful votes
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I appreciate a place where I can keep all my medical information in one place and feel secure about it not getting lost or stolen.

Date of experience: January 24, 2015
Virginia
1 review
6 helpful votes
Follow Denise K.
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STAY AWAY! We have advised in writing we are terminating our relationship with them. They still charged our company credit card. Contacted them again and finally received credit for the unauthorised charges. Now, they have charged our credit card again! On hold waiting to speak with someone.

We started with them in 2014. It was to increase our online presence. It was not worth it. Created much more work on our schedule coordinator by patients not providing complete information, constantly scheduling for a consult (because that is the default) instead of what they wanted. All ZocDoc had to do was make the first option on the drop down box blank forcing the patient to open the drop down. I suggested this many times but of course nothing done and patients continued to schedule for consults. Once these appointments were requested many times we were unable to contact the patient resulting in the patient coming in and getting upset because they were not scheduled for what they truly wanted. Then they switched to a new fee structure. This was the last straw, we sent a letter terminating our relationship with them in December but was advised since the yearly fee was paid and non-refundable to keep the account active so our current patients can schedule at not extra cost. The new patient parameter was to be set at zero so no additional charges would be applied. This sounds reasonable until a new patient tries to make an appointment and they receive the message "No upcoming appointments available". With this message, the prospective new patient will move on to the next practice. I can go on and on but they have already wasted too much of my time.

Date of experience: March 16, 2021
Tiffany C. Zocdoc Rep
over a year old

We have looked into this situation and resolved it offline. If you need any additional assistance, Denise, Please call our service team at (866)962-3621.

Illinois
1 review
0 helpful votes
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Great, but too few filters
February 22, 2015

I would love to be able to filter by hours/days available so that I can only see a list of doctors who are available in the times when I'm free.

Date of experience: February 19, 2015
Connecticut
1 review
1 helpful vote
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Very easy to use and much more convenient than calling the office directly and making an appointment

Date of experience: January 23, 2015
Connecticut
1 review
0 helpful votes
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Great
February 12, 2016

Excellent. Easy to make and cancel appointments. Getting reminders and finding doctors is great. I love it.

Date of experience: February 12, 2016
Florida
1 review
0 helpful votes
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Love it
March 30, 2015

I really like being able to schedule an appointment after hours and receiving appointment reminders via text

Date of experience: March 27, 2015
North Carolina
1 review
1 helpful vote
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My experience with ZocDoc has been awesome
January 23, 2015

My experience with ZocDoc has been awesome. It is simple and easy to schedule, change or cancel appointments and also to find specialty doctors.

Date of experience: January 23, 2015

Overview

Zocdoc has a rating of 2.6 stars from 1,425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
146
value
128
shipping
40
returns
47
quality
110
This company does not typically respond to reviews