Accurate correlation to in network providers. Good reminders of appointments, nice reminders for other medical check ups too.
Always fast, easy and efficient. I've used ZocDoc three times so far and have never had any problems.
Great experience. Went on line and made an appointment with a Doctor that was recommended by a friend.
ZocDoc makes scheduling doctor appointments and finding doctors easy. Their customer service is also wonderful and very attentive.
Loved being able to read reviews of Doctors from actual patients.
So easy to book an appointment online..
Zocdoc is great. When I needed to make an appointment
It was made in a timely manner. I Will use zocdoc again
For future appointments.
I am very happy with ZocDoc! It is so easy to make appointments, finding doctors and specialists without all the hassles and frustrations! Love it!
Used it and loved it! This is the only way to book your appointment. No more annoying phone calls. Works just as good as Grubhub.
Like the doctor. Still waiting for a call to schedule follow up visit (they needed to order contacts) and it's been at least a week
Making a doctors appointment has never been so easy. Plus, I love reading the reviews so that I have an idea of what to expect.
I love ZocDoc, because it takes the hassle out of finding, scheduling and even some of the paperwork you need to deal with at doctors.
My new way of finding the right doctor for me! Easy website to use and very descriptive and helpful with the feedback from real people.
I appreciate a place where I can keep all my medical information in one place and feel secure about it not getting lost or stolen.
STAY AWAY! We have advised in writing we are terminating our relationship with them. They still charged our company credit card. Contacted them again and finally received credit for the unauthorised charges. Now, they have charged our credit card again! On hold waiting to speak with someone.
We started with them in 2014. It was to increase our online presence. It was not worth it. Created much more work on our schedule coordinator by patients not providing complete information, constantly scheduling for a consult (because that is the default) instead of what they wanted. All ZocDoc had to do was make the first option on the drop down box blank forcing the patient to open the drop down. I suggested this many times but of course nothing done and patients continued to schedule for consults. Once these appointments were requested many times we were unable to contact the patient resulting in the patient coming in and getting upset because they were not scheduled for what they truly wanted. Then they switched to a new fee structure. This was the last straw, we sent a letter terminating our relationship with them in December but was advised since the yearly fee was paid and non-refundable to keep the account active so our current patients can schedule at not extra cost. The new patient parameter was to be set at zero so no additional charges would be applied. This sounds reasonable until a new patient tries to make an appointment and they receive the message "No upcoming appointments available". With this message, the prospective new patient will move on to the next practice. I can go on and on but they have already wasted too much of my time.
I would love to be able to filter by hours/days available so that I can only see a list of doctors who are available in the times when I'm free.
Very easy to use and much more convenient than calling the office directly and making an appointment
My experience with ZocDoc has been awesome. It is simple and easy to schedule, change or cancel appointments and also to find specialty doctors.
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or service@zocdoc.com if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc has a rating of 2.6 stars from 1,425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
We have looked into this situation and resolved it offline. If you need any additional assistance, Denise, Please call our service team at (866)962-3621.