My glasses were lost in the mail, hadn't been scanned for over ten days, but customer service kept putting me off, not doing anything. Then I got a canned email asking me to taste my shopping experience, so here I am. Still no glasses.
Received distance glasses instead of reading glasses. Optometrist suggested ok to keep them for future use but I really needed readers - recommend others triple check their Rx data input prior to ordering. Must have been my oversight. I couldn't figure out how to return. Glasses are sturdy and nice.
Ordered my first pair of glasses Feb 1. Received glasses 3 weeks later. Correct frames, wrong prescription, could see nothing. Returned immediately, re-ordered, today is 3. 10. 22. Called Zenni- on hold for several minutes, they have no record of my order #ORDER NUMBER: #o*******356. Customer service tells me that they have no record of order. What a POS company. I could go to eyeglass making school and make them quicker than Zenni. Terribly disappointed.
Thank you for posting your Zenni review of your experience regarding the orders placed by your son, using his account, for prescription sunglasses for you. We were sorry to learn that the first order your son placed for you, o4484040177, was ordered with his prescription and pupillary distance (PD), not yours. Consequently, we apologize for any disappointment you experienced when you received these sunglasses, which were returned to us for a 100 percent refund of their price in the form of store credit to your son's Zenni account. We issued this store credit to your son’s account on February 23,2022, and your son placed a new order for you, o4553885356, on February 24,2022, using the store credit to pay for most of the order. On this same day, your son contacted us to confirm that he entered your prescription and PD, not his, and we confirmed this. We do not see any notes in the database record indicating that you contacted us for information about this order. However, we do not provide information about orders placed with Zenni to anyone other than the person who placed the order. Your son placed this order with Express shipping, and when we entered the tracking number, 270622945091, in the tracking window of the Federal Express website, it advised that the glasses are expected to be delivered to you today, March 10,2022. We hope that you receive these sunglasses today, and that when you do, you will be satisfied with them.
I ordered a pair of prescription progressive lenses with a really great frame from Zenni. The lenses are a disaster - to look thru the far vision portion I have to tuck my chin into my chest, the closer vision portion provides a very narrow portion of the lens with zero prescription on either side, the reading portion I have to tilt my head backwards. I used the customer service chat feature and it was heavily implied I don't understand how progressive lenses work. I have been wearing them for over 20 years, so actually I do have a pretty good idea of how they work. I have even had progressives from Zenni with no issues. The best they can offer is a store credit, which does me no good if they can't get the lenses correct. Zenni's position is that this is the way they have always done progressives so the problem just simply can't be theirs. I will never order from Zenni again and I'm out $150.
Beautiful frames, script according to follow up visit with our daughters is great! She's seeing 20/20 again! We received her glasses very quickly! Highly recommend Transition lenses! Daughter had perfect vision until she got COVID19 in June... Her distance vision had become very blurry... Her Eagle eye vision has never returned... Thank you Zenni for affordable glasses... Would have cost a fortune to get glasses locally... If my new prescription works for me I will definitely be ordering my second pair from you with Transition lenses as well! Thank you so much Zenni!
Service is always so fast, when I order my glasses from Zenni! Their selection is amazing, and prices are even better! I used to pay 3x as much for a complete pair from another company, but now I can enjoy seeing clearly with a larger personal collection of eyeglasses!
I had a great experience with Zenni! Wasn't sure what to expect since I was a first time buyer, but the glasses I received are just like those you'd spend 5 or 6 times the amount on from your eye doctor! I love mine and will buy again!
I ordered from them for the first time a couple years ago, and I've shopped there ever since. Their customer service is great; their frame options/selections are pretty good; my order came in on time. I couldn't ask for anything more-- thanks, Zenni!
This is our third time ordering glasses from Zenni Optical. I love the ease of the experience! This time, we got engraving on the arms of the glasses and my 16 year old daughter loves it! We also got clip on sunglasses for her bifocals. She has never had that before. Thank you for having great frames and styles for such great prices!
My Zenni sunglasses work great. The local opticians only offered prescription sunglasses with polarizing filters. That option does not work for me, because the polarized lenses do funny things with color when looking through a motorcycle helmet visor, and completely black out the displays of a couple radios in the airplane I fly. Zennis are perfect for both those applications.
Just the worst! Glasses were all wrong. Company offered to make me another pair but I cannot return them if not happy. They said the first ones were perfect. I can't see out of them! Why would I want another. I had to settle for a 50% refund. Waste of money. Customer service in Phillipines and there is no supervisor ar anyone reasonable to work something out with. Don't be a dummy like me. Go elsewhere!
Hi. We are sorry that you could not see out of your glasses.
We want to clarify that returns are not refused at Zenni, so long as the request to return an item is made within the warranty period. Furthermore, if we offer to remake glasses for you because they were found to have been manufactured incorrectly, we can confirm that the remade glasses can subsequently be returned and that the return options that will be available to you would depend upon the reason for the return, and if that reason is for an inspection, the options available would depend on whether the remade glasses were found to have been incorrectly manufactured.
Additionally, we want you to know that while a supervisor is not always readily available when requested, they are always available to call a customer back, and usually within 24 hours. If you asked to speak with a supervisor and did not get one, nor did you receive a call back, we apologize. If you did not receive the assistance you requested or feel that your case was handled inappropriately and wish to have it reviewed, please send us your order number via private message and we will review your history and respond within 72 hours. We hope to receive your private message soon.
We always went w our eye dr when we had insurance now that we don't zenni is so much more affordable. Her glasses tint in the sun and have blue light filter. We saved so much money$ eye dr is 79 for eaCh lense with no tinting not including frames. Got from zenni around 80. Came sooner than planning. Fit great. Had a small adjustment around my daughter's ears at eye dr but it was free.
I really thought my eyesight was getting worse when in reality I had put my previous pair of glasses thru complete and utter hell! My vision problems were caused by my lenses being so scratched up from 2.5yrs of less than stellar care that other people could see the mass of scratches from a conversational distance. But at least that tells me the frames and lenses are made to last!
I have purchased two pairs of glasses from
Zennioptical.com and I have been super happy with the results. The virtual try-on feature is helpful to gage the look of each frame on me AND they can even make lenses in my extra strength prescription. Even with insurance, frames and lenses from the doctor's office or one of the chain eyeglass centers is over $400. Since I discovered Zenni I haven't paid over $100 for either pair included upgrades like fingerprint resistant, blue light features and others. I'm so grateful you guys exist!
I ordered premium prescription sunglasses from Zenni. Look at the pic. The frames I ordered were supposed to be gold. But they came in a chrome color. I called customer service and they said to send them a pic, which I did. And I put the glasses next to an actual gold object so they can see the difference. They still insist that these are gold frames. They did give me the option to return them for an exchange, but I have to pay for the shipping back and the shipping for the new item, which is totally unfair considering the color on these was completely misrepresented.
Thank you for your review Roxy. We are sorry to hear the glasses are not what you were expecting. If you would like to return them, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
I ordered 2 pairs of glasses and received notification that they were delivered by the post office. It was earlier than I was supposed to receive them so I was happy, but they were not in my mailbox. Turns out they were lost or delivered to the wrong person. When I told Zenni they reprocessed my order and had it delivered Priority mail. I am extremely happy with their service and will probably be ordering glasses in the future.
Took a month to get back with me about my order status. No updates or communication in between. When a response finally did come it wasn't very helpful. I just lost my money and didn't want to go through the hassle of getting a new pair I can actually see through.
Sitejabber my response 01/04/2022 Thank you for posting your Zenni review of the customer service you received regarding the status of one of your orders. We were sorry to read that there was a delay in notifying you about your order status, and we apologize for any dismay you experienced as a result. We see no notes in the database records of your five most recent orders, placed on October 31,2021 (o4264940088, delivered on November 8,2021, according to the U.S. Postal Service website), November 9,2021, (o4285022580, delivered on November 22,2021), November 14,2021 (o4297390230, also delivered on November 22,2021), November 23,2021 (o4317248971, delivered on December 6,2021), and December 25,2021, accepted by the post office on January 3,2022, and to be delivered to you soon). Therefore, we regret that we do not know to what you are referring. Nevertheless, we hope that you are satisfied with the eyeglasses orders you received, and we hope that you will be pleased with the glasses from the most recent order when you receive them.
If you need progressive lenses this is definitely not the place to go. They use a generalized segment height based on averages which means your progressive segments may not be lined up proper for your vision at all. I had this happen and it isn't fun for headaches or any type of activity as your vision will be crazy off in every segment. This should only be done in person with the tech looking you eye to eye same height etc. In person only! They told me "while our tech may not work for everyone we find that MOST customers are satisfied" which to me just means those satisfied customers just don't know any better. What a ripoff!
Good price, fast ship. The frames are a little light/flimsy. I have to be careful when pulling off from one side; managed to get them bent a few times already.
Got a kinda terse response from zenni when i asked, prior to the order, if i could move the dividing line up 3 mm on my progressives (as costco does for me). Was a little surprised and the second response to that topic included what seemed to be a warning about the return policy. So... i'll buy again but some definite detractions from the joyous experience i was expecting.
I heard of this website 5 years ago and now it is my go to place for my glasses. The site is easy to navigate, customize your lenses and even try them on virtually. The most recent order I placed I decided to try a new style out of my norm and I love the new style choice. Highly recommend
Overview
Zenni Optical has a rating of 2.9 stars from 4,146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zenni Optical most frequently mention store credit, return policy and new pair. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi. We are very sorry that your order has not arrived yet and that you did not get a prompt resolution from our Customer Service department. We are also sorry to learn that a request to rate your experience was sent to you prematurely. Please send us your order number in a private message on this review site so that we can check the delivery status of your order and further assist you. We are eager to help so we hope to hear from you soon.