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Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
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Support in getting my internet presence optimized has been very good. Yodle reps are knowledgeable and very patient when helping me get through the set-up process. I can't wait to begin realizing the benefits of this customized multifaceted business improvement program.
Awesome customer service. We have been very happy.
Much easier then I thought it would be. Very excited about getting started. Awesome instructor for set up.
I called to get my user id, and update our website, and start an ad campaign. The gentleman was very nice and very helpful, but ultimately was not able to handle all of my needs. I will call back on Monday to finish these tasks.
Second week with sign up at Yodle.com all ready had phone call about work! Can not believe our co. Has 40 first page listings on google pages. The people at yodel.com will go out of there way to help make your company a success! THANK YOU! Bill special thanks to Courtnay
So far it looks like it's gonna work and bring more customers for my small business.
I had an appointment with Yodle today for initial presentation. The rep., Chelsea I believe, was friendly and explained their service. After the presentation, I was switched over to a more aggresive, high pressure type sales person. I explained I was not ready to commit today, as I wanted to do my homework and investigate Yodle for my own peace of mind. This did not sit well with the Yodle high pressure salesman as he became demeaning in his comments and derogatory. After this continued and it was obvious he didnt want to hear what I had to say, I got off the phone. Been down this road before... not going down it again.
I have been on the phone several times with Yodle the last few days but I had such a great experience with Javier just now that I decided to post this review. Javier was so helpful and knowledgable, he helped me with every little thing I asked for. He went the extra mile to suggest even more than I was hoping for. For example he added a Google link on the adversite so people could post a review on Google too but then he also posted a mobile one on the bottom for people that would want to post a review using their mobile phone. I could go on forever with all the little details but this review would get very long. Lastly, when I asked him what time it was there, he said it was 6:25PM (on a Friday) and I felt so bad that I had kept him almost 30 minutes past the time he was supposed to get off work. He, however, had not mentioned a word or showed me in any way that he was in a hurry. He just helped me patiently with a bunch of things for so long. He did a great job and I was so impressed!
Meagan and Summer were both very helpful and informative in resolving my issue and I'm very pleased with the results of my relationship with Yodle. Thanks
The conference call with rep. Courtney Visser was pleasant, informative, and encouraging. She was easy to talk to and very helpful in setting up our platform. The initial introduction and presentation to Yodle by Gerald Addy was excellent. So far, we are pleased and look forward to our experience with Yodle.
Yodle's SEO capabilities are helpful and affordable for our small company. Also, the customer service is excellent for a company the size of Yodle!
Over all I'm satisfied with this company.
The good.
They actually do SEO.
They website builder is very easy to use.
They client portal is excellent and easy.
The phone tracking is amazing for training employees and keep track of customer service.
The reviews portal is great and easy.
The Bad.
It's a little expensive.
You have to call them and tell them what you want exactly so if you have no knowledge of SEO you will be left in the back burner (Such as adding pages or services to your website.)
Recommendations.
Add more templates so we could market to our customers by email such as mailchimp or constant contact. (Birthday, Valentines, Labor Day templates) or simple newsletter templates.
Thrilled that I always get a quick response when contacting yodle customer care. Results are typically seen within the same day of request.
I started with Yodle in December and have continually been impressed with the quality of customer care. Every person I have spoken with from Yodle has been professional, knowledgeable, and has gone out of their way to answer my questions and address my concerns. I am looking forward to a long relationship!
Ryan from Yodle did a great job on the phone with me getting me connected with all the important google listings to establish my business presence online. Off to a good start with yodle!
Services offered by yodle are unacceptable. They insisted on putting together my website with their own designs, which were tacky and cheap looking, and denied me control over editing my website image. As a small business owner, I was appalled that I would have little input at the image of my firms website. They seemed to not understand my industry (the legal field) and were rigid when I asked for autonomy regarding managing my firms website image. I can't believe I wasted my time with this tacky service. I don't recommend them and am currently trying to get a refund.
Maria – I’m really disappointed to read your review, especially because we have a lot of experience working with lawyers (here are a few clients in different legal fields that have had success with Yodle: http://www.yodle.com/success-stories/legal). I’m sorry that this wasn’t your experience. If you have further feedback to share, please contact me at syvenna.siebert@yodle.com or 646-770-8974.
Thank you,
Syvenna Siebert, PR Manager
I've been with Yodle for over 2 years and could not be happier with them. They are a great company who does a great job for a reasonable price. HIghly recommended
Ryan was a pleasure to talk to... He was very patient and seemed sincerely concerned with helping me optimize my business ranking on the map listings with Google. He took extra time to explain in simple terms what can be hard to explain, regarding the process of SEO ranking with Google, and he left me with a feeling of assurance and confidence in his expertise in this area with Yodle. THANKS RYAN!
I recently got a call from Yoddle and my experience has been horrible... they have calls coming to my personal cell... not my business... they seem like they read from a script and when I ask questions they seem lost... they do not hear what I say. On the 1st set up call they were so lost. Could not get system to work and I actually was seeing the Yoddle reps screen when they attempted to log in to my computer to see what to do. 2nd attempt to complete set up Yoddle came thru as Google on call id,,, so I did not answer
I think they just took my money and ran and now im left with poor service... they simply don't hear what I say and call right back and ask same Q again... its such a comedy of errors now... they have damaged my reputation and my business... do not use Yoddle
Hi Frank - I'm Syvenna Siebert, the PR Manager at Yodle. I just read your review, and I'm really concerned about this because what you've described is not the experience we aim to deliver. If you have a moment, could you contact me at syvenna.siebert@yodle.com or 646-770-8974 with your business name and other relevant details about your account? I'll look into it and make sure that we correct the phone number and that you're getting the service you need.
Thank you,
Syvenna
The CSR, John, that I spoke with was very helpful and informative. He spent an hour on the phone with me to update our account to what we wanted. Yodle currently contributes about 35% of our phone leads. We have been very satisfied with their services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello - I'm really disappointed to read your review. We have high expectations for all of our sales team, so if you had a bad experience I would like to look into it. If you have a free moment, please contact me at syvenna.siebert@yodle.com or 646-770-8974 with more details.
Thanks,
Syvenna