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YodleReviews 1,688

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

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California
1 review
0 helpful votes
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Awesome customer service
March 1, 2015

I want thank Jaime for helping me keep growing my business. I asked him about their other services and he was quick to explane what the other services were about, he even told me I qualified for a discounted rate, I had called a couple of weeks ago and customer service who answered gave me a ridiculous amount per month. Thank you again Jaime for being honest and concerned about the client and not the bottom line.

Date of experience: February 27, 2015
Virginia
1 review
1 helpful vote
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Technical support
February 27, 2015

Representative was able to answer my questions effectively

Date of experience: February 27, 2015
Virginia
1 review
0 helpful votes
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Great online marketing service!
February 27, 2015

My name is Frank Lujan with Lujan & Sons Construction, and working with Yodle has been great. Godless has provided good customer service, and the staff is very helpful and polite. I would highly recommend this company.

Date of experience: February 26, 2015
Utah
1 review
0 helpful votes
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Great customer service!
February 26, 2015

Javier at Yodle helped us tremendously. I can not say enough about the quality of customer service Yodle provides. Their agents are knowledgeable, trained in site navigation and very professional. I have spoken to a different person every time I have called and each one has added their own professional touch to what they bring to the table while demonstrating extensive navigational and knowledge skills about the Yodle site. Thanks, Ernie@ Premier Glass

Date of experience: February 26, 2015
Missouri
1 review
0 helpful votes
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I HAVE BEEN VERY INTERESTED IN WHAT I HAVE FOUND - EVERYONE HAS BEEN VERY HELPFUL. NOW THAT I AM GETTING INTO THE PROCESS I AM GETTING TO THE WAY IT GETS GOING.

Date of experience: February 26, 2015
Louisiana
1 review
0 helpful votes
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Website Changes-Adding Machine Tape
February 26, 2015

The attendant was extremely helpful in making the change to my website. John was great!

Date of experience: February 26, 2015
Kansas
2 reviews
0 helpful votes
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Pleased with customer service
February 26, 2015

I just started with Yodle and so far, an very pleased with the "hand holding" I have received in getting my account set up and working!

Date of experience: February 26, 2015
South Carolina
1 review
0 helpful votes
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Great Custome Service
February 25, 2015

I am technically challenged, however my experience with Yodle has been so good. They are helping me learn the process without making me feel like a dummy. I now feel more equipped to make my business grow.

Date of experience: February 25, 2015
Tennessee
1 review
0 helpful votes
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Customer service manger
February 23, 2015

I called in to talk about some ad services that Yodle was helping my company with. I didn't think the Google ad words were working well. Never the less i was ready to cancel service with Google ad words. Then I had the pleasure to meet Travis Dube. He looked at my account with Google and recommended some new service to help my company with getting more leads. He helped me save money and get more leads at the same time! As well as offered a free service for answering all my incoming calls though the service. Travis went over and beyond helping my company out and I have so many calls coming though now! Wonderful company great services. Highly recommend!

Date of experience: February 23, 2015
Tennessee
1 review
1 helpful vote
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Chuck Ashley Billing Specialist
February 23, 2015

Chuck Ashley is a billing specialist for Yodle. I called in having some billing question to ask and he answered them to a tee. He looked at all of my concerned then look at all the service I had and made sure that I was getting the best for my money. I highly recommend this company!

Date of experience: February 23, 2015
Tennessee
1 review
1 helpful vote
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Yodle in my option is the best company out there to market your company, I have had the best results I could ask for. At first I was a little skeptical about using someone to help me get out there online. Hiring them to help me has been the best decision I have made since I opened. I would highly recommend this company to anyone. Promising results the day services started. If you do not have Yodle get it now! I promise you will not regret it.

Date of experience: February 23, 2015
New Jersey
1 review
1 helpful vote
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Outstanding Service
February 22, 2015

I was prepared for a difficult conversation but Treavor made it easy. He could not do what I needed himself but he provided outstanding help and I am sure the issue will be resolved satisfactorily.

Date of experience: February 21, 2015
New Jersey
1 review
0 helpful votes
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Really good so far!
February 22, 2015

I've only been with Yodle for 2 weeks. I like their platform a lot. There is a lot of support and professionalism. Customer support has been very helpful they have spent a lot of time with me. They are very patient and informed. The site they built for me has a lot of cool things in it. I do want to say that I had a hard time understanding the person who gave me my first training call because of her accent. And the other thing I didn't like was that my follow up call came in 30 minutes later than our scheduled appointment. Not big deals, but I did want to put them out here.

Date of experience: February 21, 2015
California
1 review
1 helpful vote
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Corrections of adversite
February 21, 2015

It was a pleasure to talk to John about the need for some corrections to the adversite in regard to correcting some common grammar problems, such as replacing "their" with "his or her" when discussing a child's needs. However, I was frustrated about having your operation closed at 4:20 pm Pacific time, when I called back to recommend further corrections to complete the process. I would therefore appreciate a return call at 7:00 am Pacific time to finish the correction so that we can have a really great presentation on the website. I

Date of experience: February 20, 2015
New Jersey
1 review
0 helpful votes
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Posting reviews
February 20, 2015

I called to get some help on how to send emails out to my past clients so they could give us a review I had a very positive experience the gentleman that helped me was very helpful thank you

Date of experience: February 19, 2015
Arizona
1 review
1 helpful vote
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Yodle review
February 19, 2015

I am very satisfied with yodle it is the best advertising I have done in many years

Date of experience: February 19, 2015
Illinois
1 review
0 helpful votes
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Great customer service
February 19, 2015

It was great. I had Yodle a few years ago and wasn't to impressed back then. I tried it again and everything was a complete turn around. They really stepped everything up. Before they used to offer packages that you had to purchase into to use and now you just pay the fee and decide on your own budget. Also managing the social media and email marketing through the dashboard is a big plus. I really enjoy having a one stop shop to do my marketing. Only thing I would like to see added to the dashboard would be twitter, linkedin, google plus, and stuff like that. I'm sure Yodle is well on there way to excellence. Thanks for the great customer assistance also!

Date of experience: February 19, 2015
Virginia
1 review
1 helpful vote
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Setting up site
February 19, 2015

It was very good speaking with John. He told me about a lot of features I didn't know i had. Also how to use them and gave ways to help my page look better.

Date of experience: February 18, 2015
Illinois
1 review
0 helpful votes
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Bussiness is booming thanks to Yodle
February 19, 2015

If you want your business to thrive, there is no better and economical way to do it than with yodel! I have always had my concerns addressed quickly, courteously, and professionally. THANK YOU YODLE!

Date of experience: February 18, 2015
Illinois
1 review
0 helpful votes
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Great Service - thanks Javier!
February 18, 2015

Javier was excellent in assisting with answering questions I had today concerning facebook connection and the adversite. Thanks!

Date of experience: February 18, 2015