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How would you rate Yodle?
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Illinois
1 review
0 helpful votes
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Site Changes
February 16, 2016

Today we called in to make some generally cosmetic changes to our new website.
Agent Michele could not have been more accommodating. At each change she reiterated her desire to "get it right". Refreshing in this day of all too often lip service customer response.

Date of experience: February 15, 2016
Maryland
2 reviews
0 helpful votes
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Support in getting my internet presence optimized has been very good. Yodle reps are knowledgeable and very patient when helping me get through the set-up process. I can't wait to begin realizing the benefits of this customized multifaceted business improvement program.

Date of experience: February 10, 2015
Texas
2 reviews
1 helpful vote
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Results
February 17, 2015

Literally, within hours of my signing up with Yodle, a new client was established. Staff has been very encouraging, helpful, courteous, and willing to take the time to answer any questions about the marketing for your company. Seems very personalized, which feels good.

Date of experience: February 17, 2015
Oregon
1 review
1 helpful vote
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It's a little early in my experience, as I haven't had any business come thru as of yet... but they are very communicative and set the right expectations. Hopefully my money will be well spent eventually...

Date of experience: May 23, 2014
Georgia
1 review
1 helpful vote
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Best Marketing Results Ever!
March 24, 2015

Yodle staff were easy to work with, responsive to my needs, and helped me generate clients almost immediately. I have more business than I can reasonably handle because of their efforts!

Dr. D. Charles Williams

Date of experience: March 24, 2015
California
1 review
0 helpful votes
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Starting business NOW
April 17, 2016

Paul was really helpful. We went through the dashboard together and he gave me simple instructions about what I need to do to get myself out there with potential clients. 2016 will be the year my business takes off.

Date of experience: April 16, 2016
Connecticut
1 review
1 helpful vote
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Easy Email Marketing
April 2, 2015

Asking for reviews and staying in touch with clients is so much easier through Yodle's email marketing tab. I really enjoy the custom email option and I'm excited to start sending out monthly newsletters soon.

Date of experience: April 1, 2015
Florida
1 review
1 helpful vote
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WOW!
June 26, 2014

WOW! Thats what you'll say if your a small business owner, their value for web listing is excellent. I was paying 1000 a month to google adwords, now I get 24 hour coverage for a quarter of the cost. Their web interface greatly reduces the time needed to manage your ad sources and makes them far more efficient which leads to more leads! Lastly their customer service is on a level I never expected from an advertising company. Generally any question or update to the website etc I have sent I receive a reply or phone call within an hour. They spent incredible lengths of time to get me familiar with everything and understand my economy to set the best goals for myself. Small business owners will be amazed!

Date of experience: June 26, 2014
California
1 review
5 helpful votes
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I gave it 3 months and got lots of calls, but all the calls were wrong phone numbers and only 1 actual lead that could have been a client. The web sites were far below what we already had as far as quality and ranking.

Service was great until I tried to cancel, now I can't get my rep to respond or call back and they charged me for a 4th month against my request to cancel prior to the billing date. I understand it not generating the leads I would have liked and that was a risk I was willing to take. The poor execution is a let down. I hope they make it right when they finally answer my call, email, or dashboard message.

Date of experience: January 28, 2014
Radley M. Yodle Rep
over a year old

Mark,

Thanks for sharing your feedback, though I'm disappointed to hear that your experience with us wasn't what you were hoping for.

I'm not sure why you were billed and also why you haven't heard from our Client Services team. Do you want to contact me at rmoss@yodle.com or 212-542-5449? I can then follow up with the appropriate people to help resolve this issue.

Best,

Radley Moss
Director of Corporate Communications, Yodle

Wisconsin
1 review
7 helpful votes
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I find it interesting that for an advertising company that claims to optimize google search results, their own "organic" ranking lists all the sites that have bad reviews first!
The sales agent was clearly working off a script. Before setting up his call, he didn't even Google our company name to check our website.
Also, we told him on several occasions we were VERY happy with our website, and it was optimized for viewing on a smart phone. He continued on his pitch about an "adversite". Ugh.
We also raised the issue that we in no way wanted a separate phone number to steer traffic from THEIR "adversite" (which we didn't need anyway!) and that our cell number was our primary contact, as we are a "Mom and Pop" Contracting business that has to answer calls from the job site.
Basically, trying to sell us a Cadillac when we needed a scooter. He did give me great marketing ideas, though. Thanks Yodle!

Date of experience: June 26, 2014
Radley M. Yodle Rep
over a year old

L m. – this is Radley Moss, Director of Corporate Communications at Yodle. Thanks for your comments. I thought though it may be helpful though to clarify a couple of things on how we work.

We highly recommend to clients that Yodle set up an adversite for them. We customize our adversites specifically to maximize conversion and have consistently found that they deliver the best results to our clients. However, we do still work with some clients that prefer for us to drive traffic to their existing website.

Additionally we have thousands of clients that spend the majority of their time on a job site, so we know the importance of being able to answer calls from a cell phone. We regularly set up our tracking numbers to automatically forward to a client’s cell phone number. We provide these tracking numbers so that our clients can easily and transparently track the ROI they are receiving in their personalized dashboard.

I’d be happy to discuss any additional questions you may have about Yodle and am glad that at least you got some great marketing ideas from your conversation with us. You can contact me at rmoss@yodle.com or 212-542-5449.

Thank you,
Radley

New Jersey
1 review
21 helpful votes
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Total waste
November 8, 2015

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Date of experience: November 8, 2015
Jessica M. Yodle Rep
over a year old

Hi, Ted: I’m the PR manager here at Yodle, Jessica McGinn. Thank you for sharing your feedback. We truly take pride in delivering on our customer service and I’m very disappointed to hear you didn’t have a beneficial experience. If these issues have not been addressed and if you would be open to sharing additional details, please contact me at Jessica.mcginn@yodle.com or 646-753-6362. Thank you, JM.

California
2 reviews
13 helpful votes
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Listened to a high pressure sales pitch that was much longer than promised. If this service is so great why do they need a 6 month commitment? Also many of the five star reviews are bogus and right off the sales script I heard earlier today. If people truly gave 5 stars they would identify their business. Stay away.

Date of experience: June 24, 2015
Radley M. Yodle Rep
over a year old

Hi Kent - I'm sorry that you didn't have a good experience with a member of our sales team. I also want to respond to your point on reviews. Every review on this and other review sites is genuine. We're proud that we've received positive feedback from many of our customers, and try to address any issues that may be identified in negative reviews. Soliciting fake reviews is simply not anything we would ever do as a business. If you're interested in seeing more feedback about Yodle, you can visit http://www.yodle.com/success-stories.

Thanks,
Syvenna Siebert, PR Manager
646-770-8974

Oregon
1 review
9 helpful votes
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What a joke! Great sales people over promise under deliver. They essentially create a shell of your own website market that site and hold it hostage to keep you on the hook. Unless your company sells services that are more than $1000 than your likely just going to throw away money. No refunds given for underperformance. They pretty much do nothing. 3 phone calls all from other solicitors.

Date of experience: July 31, 2015
Angelica D. Yodle Rep
over a year old

Hi Nelson – Thank you for the feedback. I'm sorry to hear you didn't have more success with our program. If you'd be open to sharing your experience, I would like to hear more from you about what happened so that I can look into it further. This type of feedback can help make sure we're further improving our product and service. It’s particularly disappointing to read your review when so many of our 50,000+ customers – including those who are selling services for considerably under $1,000 – are enjoying a significant return on investment with Yodle. If you have a few minutes, you can reach me at angelica.diamond@yodle.com or 917-728-3322.

Texas
1 review
13 helpful votes
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You would think that as a lawyer who has practiced for 24 years, one would be treated somewhat respectfully by any salesperson seeking to sell fairly expensive online advertising services. Not a chance by this outfit. I was badgered and nearly berated because I did not immediately "sign on the dotted line" but instead wanted to consider my options for a new law firm. Totally bad experience. Stay away. I think these folks are basically working an ugly script in a boiler room. Sad--I was actually interested until I talked to a salesman.

Date of experience: August 3, 2015
Angelica D. Yodle Rep
over a year old

Hi John – I’m sorry to hear about your experience with a member of our sales team. We expect our employees to behave with highest level of professionalism at all times and we take these complaints very seriously. If you have any more information you want to share about your experience, including the name of the sales rep you spoke with, please contact me so we can investigate further. You can reach me at angelica.diamond@yodle.com or 917-728-3322. Thank you so much. –Angelica Diamond, Corporate Communications

New York
1 review
7 helpful votes
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Useless
June 29, 2016

After 3 months and almost $1000. 00 the only requests I got were 2 from India wanting to sell me the same service. Nothing else. What a Waste of set up time and money that could have actually generated business

Date of experience: June 29, 2016
Gina B. Yodle Rep
over a year old

Hi David - I'm sorry to hear that you didn't find success with our service. If you want to share additional details, please don't hesitate to reach out to me at 646-768-3690. Best, GB.

Florida
1 review
3 helpful votes
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I've owned my own business for more than 20 years and I've tried everything for marketing my practice, including yellowpages, newspaper ads, and Facebook. After about two months with Yodle, they have gotten me a number of new patients and twice the calls I used to get. I'm really happy so far.

Date of experience: April 5, 2013
Nevada
1 review
1 helpful vote
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I use Yodle for three of my dental practices and the advertising is paying for itself. We have generated up to 15 new patients in one month. Yodle's user friendly websites get the job done. I would recommend this service.

Date of experience: May 20, 2011
Louisiana
1 review
2 helpful votes
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“Yodle has helped me capture market share from the local limousine company competitors. I have spoken to potential clients of the competition and turned them into actual clients of mine, all based on Yodle's competitive placement of ads for me. I get good quality calls but I really like that my customers can easily book online through the website Yodle set up for me. I’ve had a very pleasant experience with Yodle so far.

Date of experience: June 14, 2013
Georgia
1 review
0 helpful votes
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Though we have only been using the service for about a week, Yodle has already become an important and useful tool for our office. Before we had no web presence whatsoever, now we're appearing on the first page of Google for several combinations of keywords.

The dashboard is very easy to use and intuitive. I was pleased with how much information regarding our ads campaign we're able to see and having audio recording of phone call leads is invaluable.

Customer service has been fantastic as well, the Yodle team was very accommodating to us when initially setting our consultation appointment and it's been easy and painless to get in contact with them since for any questions or revisions to our website that we've needed.

Date of experience: December 17, 2014
Iowa
1 review
7 helpful votes
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After numerous failed attempts interacting with their software, I called and asked to break contract. Not only did I allow myself to be pressured into the initial subscription, but when I called to see what options were available they tried to squeeze me for more money. When I got not no help or any relief from the contract I was forced to file a dispute with my credit card company and cancel my card so they could not keep making charges to it. Stay away from this company their high pressure tactics will sucker you in as well. I am disgusted at the way they handle their "customers". What a joke! If someone isn't satisfied get over it and move on! Don't try to make them pay additional money to exit the program.

Date of experience: October 7, 2016
Executive S. Yodle Rep
over a year old

Michael,

Very sorry to hear that you had a poor experience with Yodle, and that you felt pressured after the initial purchase. If you're willing to share details of your experience, please feel free to contact me directly - I'll direct message you my contact info. -Mike

Overview

Yodle has a rating of 4 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business and web presence. Yodle ranks 1st among Advertising sites.

service
133
value
116
shipping
34
returns
40
quality
111