XE

Signed up last week after a friend recommended, open the account, entered all my personal info and bank details only to get an email hours later saying my transfer was cancelled and my account closed, i thought nothing of it until yesterday when checking my online statement to find $3400 had been taken from my account along with an email saying they "accidently" took out the money even though the transfer was cancelled and i would have to contact my bank, bank said theres nothing they can do on their end so now im pretty much stuck waiting on XE reversing the money which i needed to have been recieved days ago, do not do business with them, completely useless company.

I tried to make a transfer using XE, but it was not possible because they don't have an account in the UAE. Now XE claims I owe them €5900 in fees and is threatening me with legal charges. Do business with them at your own risk!

Do Not Use This App/Service - I do not send money overseas often but XE popped up as an option when looking to send my parents a Christmas present and most of the reviews spoke highly of the experience. While they don't charge fees there is no guarantee that the money will make it to the intended recipient and no way for them to track the money down once it "disappears". I've been waiting 3 months for my money to arrive and no one at XE can tell me where it is or when it'll surface. Next time I'll pay the bank fees and sleep easy.

The customer support is responsive and they're generally very helpful, useless but helpful.

I am from Canada and I live in Thailand for 6 months year. Having a thai bank account here i want to trandfer money for my living. About 3000$
Every 2 months or so. You know what! They block me. I have to be in Canada to transfer! Or good is that!

With a large amount of people now travelling for long period of time. Are they blocking everyone!

I succeed to make a test transfer of 200$ to see how it work and after that i was BLOCKED.

Really not serious!

I recently did a money transfer from NZ to KSA, and had problems initially with the address proof, one after the other. Once it was sorted, got money transfered, took more than a week and found 35R less than what i should be getting. When emailed the team, i got a nice response back

9 Sept 2022, 4:52 am BST

HI Nishan,

Your payment was sent via international wire transfer, and payments sent using this are subject to intermediary fee. The intermediary fees vary from bank to bank and unfortunately it is
Beyond our control.

Kind regards,
The Xe Team
help.xe.com

So why they are advising this. Thats my question

Tried to sign up and send my VA Disability benefits to myself from my bank in the US to my bank in Colombia for living expenses. All information was correct and within the policies of Xe. Upon submitting my transfer request it was immediately canceled and my account closed with no explanation. This action is permanent and Xe makes it clear that they won't give you any further information. I would not be surprised to learn that people are losing money using Xe. It's considered a more risky option and not a first choice here in Colombia. If you are a military veteran and need to transfer money for yourself and loved ones look to a different service provider.

I opened an account so I could send money to my girlfriend who just moved to Canada. I filled out all the proper information her bank gave her. Transit number, account number, institution number, etc.

When I clicked the button to send I get a message saying "Oops, sorry something went wrong." Next thing I know, they've closed the account I just opened and won't tell me why? Never told me what went wrong either!

Bunch of morons.

XE is keeping the funds for almost a whole week! I should have had the funds today and just got a message stating I will have them within 4 days. Tried to message with them and Joe hung up on me. Thank you Angie for trying to save the day but this is my LAST ever transaction with them. I gave 2 stars only because of Angie. Angie you should leave, and in case you need a reference send me an email. This happened to me at least twice before! I Talked with a manager before but nothing changed. I am just done with them.

XE is holding a $1k transfer because they say I owe money! Already paid them in full for this transfer. Backstory is: in May 2021, I made a transfer and they charged me TWICE for it. Okay, mistakes happen (but you hope not with a financial institution). Problem is they never contacted me about it! I discovered and then began "chasing" them for 4 months to refund the overcharged amount. They dodged me for four months until I told them I had involved my bank to dispute, then they finally refunded. Apparently around the same time, the bank charged it back. So two weeks ago, (silly me) I made another transfer with them. They took the amount, signed a contract to transfer, and are refusing to send it to the recipient because they say I owe them money. First time they've said a word about it. I've been on the phone for 3 days... no resolution. Filing complaints with regulatory agencies... DON'T DO IT. There are others out there offering the service.

Seriously, people, PLEASE stay as far as you can from these scammers - their website menus are really hard to understand and that's just the tip of the iceberg. They are extremely slow to react and it took me weeks and endless phone calls (most of the time the people I tried to call were on voicemail) to convert a personal account into a business one. All I wanted was to send some money to an overseas supplier. But I created the wrong type of account and this opened Pandora's box. I wired them $3000 to be sent to my supplier and have been on the phone for a week now, trying to transfer the funds from the personal to the business account so I can wire it. Eventually I got fed up and asked to get the funds back but they do not give up that easily - there is always an excuse "This takes time, that takes time, this person is on vacation, that person is absent". This is the worst case of lack of service and coordination I have ever experienced, by a margin.

This company should be banned from doing any business in the country as they are useless and cannot do anything.
It has been over 8 days since I transferred the funds and there is no sign of where it is gone and they bunch of lunatics are not able to help and cannot even speak English which is a real big shame.
I highly recommend others not to use this RUBBISH company else you will lose your funds and report a fraud case against them.

Since October 2016 I have spoken to customer reps in Canada, New Zealand and god only knows where else. I have been charged by my Aus bank to deposit the proceeds of a trade ( never happened before and I have traded since 2010). I have had my account frozen and not been notified. I have been given the wrong information and I am quite simply fed up. Thank goodness I am almost finished moving funds. I am no small fish I have moved in excess of $300k from Australia to Canada and back again in the last 7 years as I relocate for family reasons. I am furious! Right now my account is in- operable because someone forgot they needed a scan of my Aus passport ( I am a dual national) just when the exchange rate might be in my favour for once!

If I could give less than 1 star I would. I signed up with XE in order to transfer US dollars To CAD in order to purchase in Canada. It was a large transfer... I called several times to make sure the transfer was going through and to check the status. I only received form letter responses, never a the call back I requested. After the Available Date, the Date the funds were supposed to be available to me in my Canada Bank passed I contacted my bank to refund the wire transfer. This is in process. I would say that even though XE advertises to save you money, using a bank directly is the safes option. Especially with large monetary transfers. Lesson learned!

Worst experience. They deducted money. Then they said account is not verified. Did not get back the money within 8 days. They did not say why the account is not verified. They did not mention in the account if there is problem in delivering. They did not reply to my email. I had to send my for medical reason. They delayed the transfer by 10 days.

I was trying to send some money from the US to Canada bank to bank. It looked relatively simple and straightforward on their website. I could set up both accounts and get them verified and send money for less than the wire fees for the bank.
I set everything up, verified the accounts and made a trade. 6 days later still no money in my receiving account. They had my money the day after the trade yet still nothing in my other account. Yesterday my transaction screen said that the funds had been sent but nothing. So I called. It seems like it was my fault and only my fault. I guess I did a hybrid trade, taking money from my bank and wiring it to the other. Good thing that all the time frames it takes for each part show up.
And as for the notice that my funds have been sent. Well the computer does that automatically so that's the computer's fault. I was told that everything was clear and I did it wrong. I'm still waiting.
I'm closing my account and not using this service ever again.