Overview
Wren Kitchens has a rating of 3.7 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, much trouble and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
Disappointing Experience with Wren Kitchens – Avoid at All Costs! I have had an incredibly frustrating experience with Wren Kitchens. They cancelled my delivery THREE times, each time giving a different excuse. The excuses ranged from "no parking space" to "there's not enough room for the builder to work if we deliver the goods." These are things that could've easily been checked by the surveyor beforehand, so it felt like a complete waste of my time. When the units finally arrived, they were measured incorrectly. After many stressful conversations, new units were sent out. However, after all that effort, they managed to send the wrong replacements. To make matters worse, they like to blame the customer. I was told that I didn't need to worry about the measurements because the surveyor would ensure everything was correct. But when the issue was raised, they pointed me to the contract, saying it's my responsibility to measure, which was never communicated at the time of signing. Honestly, I will NEVER use Wren Kitchens again. The lack of professionalism and accountability is unbelievable. Please be careful if you're thinking of using them – you'll likely end up wasting your time and energy, just like I did.
The planning of our kitchen by wren was by far the best, having tried others such as B&Q, wicks etc. it was great to be able to go into a show room and pick your appliances and to see how some of the cupboards with extra features etc worked. The 3D headsets really gave a felling of what your finished kitchen would look like.
Quality really good, our kitchen is now installed and we love it. We had our own Kitchen fitter, Matt, who was brilliant, so can't comment on Wrens fitting service.
Everything was delivered very efficiently and respectfully of our home. The Wren App makes it easy to order replacements if there are any issues during fitting, but ours was just a door, which was promptly delivered.
Price was comparable, and when I consider the quality of kitchen with built in appliances we got for our money it was better value for money than competitors.
Brilliant design and time taken to ensure everything was right. The final kitchen is amazing, products are great and fitted with no problems. The only issue was the delivery and lack of response from the delivery co ordinator when trying to sort the booking which was really disappointing. No issue with the delivery people who were great, quick & very efficient.
Thank you for leaving your review, Claire!
We're glad to hear that you're happy with the design, quality, and installation of your kitchen! It’s great to know that everything turned out as expected. We’re sorry to hear about the issues with delivery coordination, and we understand how frustrating that must have been. Your feedback is appreciated, and we’ll take it into consideration to improve our service.
Wishing you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Really glad we picked Wren for our new kitchen. It was great to see it all mapped out with their 3d setup and they kept in touch throughout the process. Our delivery date was a few months in the future due to building work which wasn't a problem at all. The units arrived prebuilt and our builders provided with all the plans and layouts they needed. The quality is excellent and really pleased with the finished design and layout.
Thank you so much for leaving a glowing review, Anne!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
We had great support from the designer who really helped put a great design together that worked for our small space, whilst maximising the space as much as possible. Really happy with the design.
Thank you so much for leaving a glowing review, Alison!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
We wanted a new Kitchen. Decided Wren looked the best quality. Lots of choice. From design to delivery everything went smoothly. I've been amazed at the after sales service. Any issues are addressed straight away no quibble which is incredible. Was so good we ordered bedroom furniture to
Thank you so much for leaving a 5 star review, Lorraine!
It’s great to know that you’re pleased with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Wren gave amazing service from start to finish and beyond. Even when there was a small problem after everything had been delivered they were available to support and more than happy to be of assistance
Thank you so much for leaving a 5 star review, Helen!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
We received excellent service from every department, measuring, designing, delivery, worktop fitting. We needed 1 replacement item and this was a simple order on the app and then fast delivery. We love our new kitchen and have no complaints at all
Thank you so much for sharing your positive experience with us, Mandy!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
We were on a tight budget, and very nervous about making the decision to upgrade our 40 year old kitchen! Although we visited other show rooms, Wren made us feel so relaxed, listened to, and they completely understood the assignment!
They worked with us every step of the way, delivering great quality kitchen units (which we installed with external builders).
We absolutely love our kitchen now, such a pleasure to spend time in it! Quality and service all were great, we fit into our budget perfectly and even upgraded a few things we didn't think we would get.
Thank you so much for sharing your fantastic experience with us, Tamara!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From first visiting the showroom, to the finished result has been stress free. All communication with Wrens has been very easy. They get back very quickly to resolve any issues. Delivery was on time, all items present. We used our own fitters that found the process simple to follow. I would definitely recommend Wrens, just wish they did bathrooms too.
Thank you so much for sharing your fantastic experience with us, Sophie!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority and your high recommendation means a lot to us.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Overall a very good experience from the deign through to the fit, only down side though is months later, still waiting for our refer a friend bonus to come through. Head office have washed their hands of it saying it's the store to sort, store keep chasing with no joy
Excellent experience...we went into the uddingston depot & Sean was excellent and very knowledgeable. He helped us design our full kitchen and help pick out various appliances
Kitchen was delivered as planned with no issues
Fully satisfied and would highly recommend
Thank you so much for leaving a 5 star review, Allison!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority and your high recommendation means a lot to us.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Had a wren kitchen installed in November last year and i can honestly say from the first planning appointment to the delivery i can not fault. Even during install some items were damaged but was quickly replaced via the app. The planner was professional( and very patient) he worked with me and my ideas and constantly kept me updated with any offers available right up to the order submission date. Delivery was quick and on time. We had our own fitter, so didn't require Wren to fit, and he was very impressed with the quality of the kitchen compared to other makes he had worked on. Overall absolutely thrilled with my new Wren kitchen and would highly recommend on planning, quality and value for money.
Thank you so much for leaving a 5 star review, Anne!
It’s great to know that you’re pleased with our service and the quality of your kitchen.
Your satisfaction is our priority and your high recommendation means a lot to us.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From the outset we were very impressed by Wren. James was wonderful when helping us select the right kitchen and came on more than one occasion to ensure the measurements were correct. Delivery was seamless and the finished kitchen looks fantastic!
Thank you so much for sharing your fantastic experience with us, Sarah!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Brilliant job from planning to fitting everything fitted perfect after the measure the bedroom came on the exact date as they said it would and I had something damaged and they replaced it straight away no issues
Thank you so much for sharing your positive experience with us, Daniel!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
We knew exactly what we wanted so the design and order was done quickly, I found the online checking and cutting lists easy to access and sign off. The delivery was professionally done with all items delivered and in good condition. We had fitted a wren kitchen before so knew what to except though there were a couple of things we had to check on line. Utility looks smart happy
Thank you so much for leaving a 5 star review, Melinda!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
We are so pleased with our new kitchen. It's very modern, plenty of cupboard and drawer space. Adding an island has made our kitchen more practical and made it our kitchen surprisingly spacious. Our designer Matthew was very patient with others and happy to change things for us up until the deadline. He gave great advice and was very knowledgeable.
Thank you so much for leaving a 5 star review, Samantha!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
I got my fitted bedroom from Wren. The quality of the wardrobes is fantastic, the chest of drawers and bedside tables came already built up and most importantly the price was great. The Wren delivery team unloaded the boxes in a very specific and exact order for the fitter to access every piece in a distinct order and simplify the build process. I am planning to do another bedroom soon. If the build quality of the kitchens are as good as the bedroom furniture then I will definitely be looking at buying a kitchen in the next year or so. Great build quality and great price made for an altogether great experience.
Thank you so much for sharing your fantastic experience with us, Stuart!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Right from the start great service from start to finish multiple changes made on design and great advice given excellent aftercare also when doors were slightly damaged on delivery, online re order was simple and quick
Thank you so much for leaving a 5 star review, Paul!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
I found through Wrens you get an excellent service from design to delivery, they were very professional from the start. Accommodating the changes in my design and once the order was place they were extremely helpful in store going through options. Making changes was seamless and the price I was given was the best price out there so very competitive. I will definitely buy a kitchen from them again
Thank you so much for sharing your fantastic experience with us, Zoe!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
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Thank you so much for leaving a 5 star review, Wendy!
It’s great to know that you’re pleased with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna