Overview
WoodlandDirect has a rating of 4.6 stars from 950 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WoodlandDirect most frequently mention customer service, great experience and fire pit. WoodlandDirect ranks 2nd among Fireplaces sites.
Aesthetically pleasing and super sturdy! We love our new wood storage rack.
Nothing to say blah blah blah blah blah blah blah blah blah blah blah...
Four stars is pretty cool and we hope your happy with your order. Thank you!
I have not fully intalled the fireplace yet but am happly with its appearance so far. Doug did a great job walking me throught the process!
You have people here waiting to help if you have questions. It would be our pleasure to hear from you again. Thank you for your business and congratulations on your fireplace purchase.
We bought the above firepit during Covid of 2020. We paid 3x as much for it as we would a firepit now because there was a shortage. I was disappointed when we took it out of the box because it looked old and rusted. It was too late to send it back because we bought it for our beach house and didn't open the box til we arrived there over 30 days later. The flyer it came with said it would burn to a natural rust color patina over time but it just looks old and rusted like it did when we took it out of the box. I was hoping some of the rust would burn off and just turn to a rust color but it didn't. I would not recommend this product. It is more expensive than others and doesn't look good. Since we rent our beach house I'm going to have to buy another one so it was just a big waste of money.
Great customer service, fast responses and talk to real person. They make things right, help you out with order and any question along the whole process. I would definitely go back to them.
Fitment was a bit sloppy and difficult. The sizing is not very precise.
Thank you for 5 stars and the feedback on what you bought. We appreciate you.
Woodland knocked it out of the park.
Great customer service- easy ordering- quick shipping- 5 star - best price. Use them first.
You'll make us blush with a review like this. Thank you, thank you, thank you!
I purchased a ventless fireplace. My sales technician was awesome and follow up experience was exceptional!
Five stars is much respect. Thank you for that. We see a 2 on service. If that's not a mistake, let me know what happened. lance.mark@woodlanddirect.com
All looked beautiful and I had lots of confidence after talking to sales associate
This is great to hear, Sandra. Thank you for taking the time to let us know how well it went when you called Woodland Direct.
Really impressed from start to end. Strongly recommend Woodland Direct!
We were glad to help and glad you were so pleased with the service. Thank you from the entire team at Woodland Direct.
I ordered online and was upcharged for a fireplace as I got into the purchasing process. I ended up spending $1000 more than when I started the ordering process. I placed the order and then got a call from a rep that went straight to voicemail telling me that I needed to purchase additional piping that was "proprietary to the machine." I needed to call him back. By this time, I was done. I wanted to cancel the order, but he never answered the phone or returned my email. I called the 800 phone number that same day I received the phone call and placed the online order, and I cancelled the order. The next business day, I received an email saying my fireplace shipped. I tried emailing and calling again--no answer. So now I'm 3k into a fireplace I can't install, with no one to help me. I am so frustrated and feel like I've been taken for a ride.
Very knowledgeable and thorough sales rep who guided me towards choosing the best burner for my new firepit.
Thank you, Mike. Congratulations on your new firepit. We know about fire, inside or outside the home. Thanks for the chance to help.
Didn't think it was reasonable amount of time for product delivery
Hello John. Thank you for the feedback. It sounds like we could have done a better job of giving you an expectation as to the time it would take to have this fabricated for you. You picked a high quality screen which was made to your specific dimensions and finish. We regret the time it took, but hope you are happy with the outcome. Thank you for your business and the feedback.
This company is garbage. I spent 3k on a fireplace and it was damaged in shipping. Been waiting MONTHS for replacement pieces but they can't get them and customer service is absolutely rude.
Excellent customer service, personalized advise, and order assistance.
It was our pleasure to help. Thank you for calling.
Great place to deal with,good quality parts,that fit application
Jeff, your feedback matters to us. Thank you and please visit again.
I ordered a propane gas fire pit and it was shipped right away. It was packaged very well. Somewhat easy to assemble and it looks great on my patio.
A fire feature in an outdoor living space is a game changer. We hope you create many lasting memories while enjoying your new fire pit from Woodland Direct.
Ordered a $650 fireplace cover with screen and bi-fold glass doors in December, 2020. Received an email the next day asking me to take pictures of my fireplace and reconfirm the size needed as the email stated "each one is custom built and they need to ensure the correct size". I complied with the requests. Fireplace cover arrived and when I attempted to install it was 4" to tall and 6" to wide. Contacted the company and after 4 direct discussions with a "Customer Service Rep" and a continuous run around they finally told me take more pictures to prove it was the wrong size. A month later they agreed that the fireplace cover was the made incorrectly. I eventually got the replacement six weeks months later and it too is the wrong size, and the screen doors fell off when I picked it up to install along with one of the glass bi-fold doors due to the connecting pin being too short. However, this time dimensionally it was just too tall so I ended grinding on my custom built rock fireplace to make it fit because I knew that Woodland Direct would not help with this as they are clearly inept at customer service.
It is of average quality with below average workmanship. Will definitely buy from any competitor but them for my other homes. Do not spend your time and money with this company as both or too valuable to waste on a company like this.
Todd Sellmer
The quality of the items I had custom-made are outstanding. Customer Service top-notch. And the turnaround time was exceptional.
Easy shopping, easy purchase, good communication, fast delivery, great product.
Hello and thank you, Sean. We work hard to make it easy for customers. Thank you for taking the time to give us this feedback.
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- Auburn Hills, MI, United States
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Business History
Over the years Ingram has diversified Woodland Direct's catalog, expanding beyond traditional fireplaces to offer a comprehensive range of outdoor living products. From electric fireplaces, fire pits, and patio furniture, each item is curated with the same meticulous care and attention to detail instilled back in 1978.
Woodland Direct quickly garnered a reputation online as a one-stop destination where homeowners, contractors, and enthusiasts alike could find everything they needed to create their ideal outdoor oasis. Ingram's dedication to customer satisfaction, craftsmanship, and innovation became the cornerstone of Woodland Direct's success.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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You were thinking ahead. The wood burning season is coming and you are ready with a neat stack of dry, easily accessible wood. Great job and thank you for choosing Woodland Direct to help get it done.