Wob

What I wanted, when I wanted,.at a good price and with a huge environmental feel-good factor. Great

Good books description of the books true to their word delivery also very good
Would recommend WOB to all

I'm sharing my email to them here as no one would reply even though they asked for this email after my previous 1-star Trustpilot rating.

Dear WoB,

Thank you for your reply after all my previous attempts to get a less than childish reply from your Customer Service. I ordered 5 books earlier in April (on the 13th I think) and PayPal messaged me that I authorised a payment of £17.30 to WoB Ltd. However, when no confirmation email followed from yourselves, I wrote about a week later to your Customer Service asking about my order. Then I was advised that (and I cite) 'due to a gremlin in our payment processor's system' you couldn't process my order and voided my payment. I found this unacceptable for many reasons. First of all, if I hadn't written to your Customer Service, no one would have ever contacted me and I would have been left waiting for an order that was never going to arrive. Secondly, the books were meant to be for my daughter's then upcoming, now over birthday and with this shenanigans they did indeed arrive late much to both of our disappointments. Thirdly, when I reordered the books (4 books first then the 5th later when I miraculously found it on your website after checking it many times previously and it wasn't available) I paid £24.12 plus £5.20 = £29.32 for all 5 books, where previously I only had to pay £17.30.

I requested a refund in one of my emails and after that no reply came, no explanation, nothing. Upon checking my PayPal it became clear that you hadn't taken the original £17.30.

I believe instead of voiding my full order you should have gone and reprocess it so there would have been no delay, also, no extra payment from me, not to mention the stress it has caused.

I ordered from your website a few times before and I was always happy with your service so you can understand my confusion and disappointment regarding this current situation. So what is the next step?

I'm sending this same email for the 3rd time now as no one is taking their precious time to reply me even though you asked me to write. Really, you need to step it up. It's a despicable customer 'service' you've been providing so far with which I'm very not happy.

Ordering is so easy, prices are fantastic, postage is free and quick delivery. Books excellent cond

Excellent Company To Use. Has A Great Selection Of New And Used Books, DVDs And CDs. They Also Have Great Prices. I Will Use This Company Again.

Got the books I wanted to nearly complete the whole series of Inspector Montalbano Italian detective in Siciliy.

I continue to use WOB as their service is faultless, price, the condition of the books and the FREE postage is a bonus

The books were exactly as described, good value, and backed up with excellent service, I will look to WOB when I am needing books in the future.

I love to read and love this site as the books are cheaper and have great service and free delivery

It's not just a book company It's a company for learing people
Through books, quick fast and cheap.

My order contained a book written centuries ago. Wob had copies to choose from at different prices.

I have now received confirmation from USPS that the book is to be delivered tomorrow (Monday 3/14/2022)

Meine erste Bestellung bei worldofbooks (auf der deutschen Version der Seite) war die komplette Staffel von "Lost". Sie ist gerade angekommen und sogar noch originalverpackt (Zustand war als "sehr gut" angegeben). Die Lieferung hat - wie von wob aber auch angekündigt - etwa 1,5 Wochen gedauert. Wer etwas Geduld hat, kann hier weit besseren Gewissens als bei amazon bestellen. Ich werde auf jeden Fall wieder dort bestellen und kann worldofbooks nur weiterempfehlen.

Book stock is inmense. Las posibilidades de encontrar libros según temática son muy gratificantes. The delivery to Spain, incredibly quick. The customer service, excelente.

Me encanta WOB. Tienen el catálogo más extenso que puedes imaginar. Siempre tratan con mimo tus futuros libros.
Gracias!