Wob

I went online during lockdown to find a Birthday gift for a friend. I searched a book and thought - ok this seems pretty good. I'm from Australia and when I typed in books I selected an Australian Website WorldOfBooks. com.au. My first complaint is that it wasn't made clear that they are not based in Australia but in the UK. I waited a long four weeks to have the book shipped to me and arrive at my destination. The book was not protected in the packaging and infact had caused damage to the hard cover spine, the paper dust cover was damaged on top, bottom and side edges and a coffee stain on the front of the book! WTF!

Furthermore I believed I was purchasing a new book, not a secondhand one. They are quite tricky listing the item on the website, small font saying the condition of the book was "very good" Their explanation of "very good" differs significantly to most others "very good" condition. A coffee stain on the fornt of the book very good? I don't think so. The book was an eyesore and only way I could've gave it away as a gift is if I removed the dust cover and explained to the recipient that the spine was damaged during packaging. I still think I'd be embarrassed.

On the customer service side of things. What a joke! Don't waste your time and effort - they don't respond in a timely manner, and they do not address your concerns. They offer no resolution unless you want to ship back the book to them to allegedly obtain a full refund. What would the point of that be. Cost more in postage and time consuming and more cost effective to just pull the pages out of the book and use it to light your fire.

The business is a joke! Stay clear from them!

Books are as good as new and speedy delivery, as always am pleased with my purchases, will continue to buy from WOB.

Order books come quick well packed no problems
Recommend to any one I find a new author if I enjoy the book go stright to WOB and find others of theirs order and enjoy

The range of books and something for everyone and I have found that I have found those long searched for books that I cannot find anywhere else

Brilliant book Silk Roads
Impeccably packaged
New
Delivery on time it stated
Love this company. Its values are indeed laudable

A fantastic book, Secondhand, Not quite as advertised, but acceptable, Great addition to my bookshelf

I'm very happy with my purchase from WOB as always. I'll purchase again soon as I always find what I'm looking for!

Great books and quick service, and a B Corp! I got a few books from WOB and very happy with delivery and a choice of books.

We frequently buy books, CDs and DVDs through WOB. Good value, fast delivery and have never been disappointed

WOB is a great site and service. My husband and I needed a book, he ordered it from Amazon, I from WOB. Mine arrived first and cost much less!

Ordered two music CDs. Free shipping... if i ever get them. Only one even got a PayPal payment acknowledgement, and only one of the two (separately made) purchases shows up under my account but both have gotten "order shipped" emails. No idea when/if they'll arrive, as no tracking information whatsoever was provided. No tracking information exists on their web site, where only one of two purchases is listed under my account. And when I emailed support about this lack of tracking information on February 8th I received an auto-response which includes the line "We are now on a short break for the Christmas period but endeavour to respond to your email within 72 hours of our return, which is December 28th. " Maybe they didn't even come back 6 weeks ago and I'm just getting bot responses? Won't be doing any more business here, that's for certain. Assuming I've done any... maybe I've just been had, I can't tell.

UPDATE: This review got me a quick response, with two tracking numbers. It is now the 13th of February, the orders left WorldOfBooks (so they say) on the 3rd and 4th, and the USPS hasn't seen either one. WorldOfBooks' review monitor's response has been to tell me to sit and wait. My email to their actual contact address was responded to WELL AFTER the review site team was all over it- a hallmark of companies that know they're running a scam and don't want word getting out. Avoid this outfit like it's a plague carrier, you'll be happier.

FINAL WORD: Never saw my CDs, was given a refund after threatening to file a dispute with PayPal. Until said threat, kept getting "Just be patient and wait" type responses. Sticking with above assessment, avoid this site and you'll be much happier.

Thank you, WoB, for again expeditiously meeting another DVD request, for classic Madam Butterfly. It will feature in my home "Must Watch" list.

Great quality as usual excellent to read, love dealing with WOB as they are flexible and have great books