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From the business
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Website and customer services were excellent. Delivery was quick and on time.
So far the bed is great! It is a comfortable sleep and make me look forward to sleep time.
We unboxed our Winkbed last night, so this review only has one night of sleep's worth of experience, but so far, so good! Very comfortable mattress.
Very easy to order...just wish there was customer support on the weekends!
This company has quality products and will stand behind what they say
Easy to maneuver and seems secureVery well packaged and arrived on schedule, looks like quality workmanship.
Exchange process was super smooth. Excellent customer service.
Easy and clear website to navigate with multiple ways to pay, protect my purchase, and upgrades all built in.
My back pain is much less after first night sleep on this new Luxury Firm wink bed.
Was wonderful. No trouble. Right on time very comfortable bed! We love it
Experience with Winkbeds was fine. Overall search was frustrating as there are so many products and reviews can be varied and inconclusive. Glad to have the trial sleep period.
Shipping was scheduled for Friday. I had my old bed picked up on Friday morning. I stayed home from work to receive bed. Then UPS shifted it to Monday from 10:00 - 2:00 so I stayed home from work on Monday. And then on MOnday UPS shifted it to Tuesday from 10:00 - 2:00. I had to pay someone to be at my house Tuesday. The bed was not delivered until 6:50pm on Tuesday, This is extremely awful customer service and WINK customer service was not helpful at all
Love this bed no more sore back and it's made here in America just can't get any better than that
The site is easy to navigate. The mattress arrived on time. It feels like a high quality, well made mattress.
So far so good. Hoping we get used to the firmness or we may need to try a less firm model as these beds seem like good quality.
The ordering process was great and we were surprised it came in 2.5 weeks!
The site was easy to use and very happy with my mattress.
Fast and easy process ordered and arrived without issues as promised
Absolutely the best night sleep I've had in a long time.
Good mattress, a little too firm but good quality. Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members