Wink Beds

I just ordered a mattress and had it delivered. It came relatively quickly. There were no strong smells or stains, and the mattress was immediately useable. I like the 120 day option, and the lifetime replacement program. I think that's nice, though I haven't used it.

Purchasing process was great, delivery was great, bed definitely did not live up to what we had anticipated. Had very high hopes but this bed just wasn't it for us. We are experiencing severe back pain and trouble sleeping.

Update: It was a frustrating process but winkbeds reached out and absolutely went above and beyond. Very satisfied, could not recommend enough!

Been trying to return my mattress since 06/01/2022. Scheduled 2 weeks in advance due to my location. Confirmed multiple times, even called to check in day before scheduled delivery and was advised pick up was good. Then company cancelled, rescheduled, and cancelled again. Return policy means nothing if they don't allow you to return.

Delivery was atrocious. Dumped in our front yard and my husband and I had to try and get it upstairs - we are both seniors - which was challenging.
Had it over a year and underwhelmed. It has a very basic feel and certainly not luxurious. If you are looking for very firm then you may like it but it is certainly missing the plush aspect. Over priced and over rated. You can certainly find far better mattresses at this price point.

Luxury Firm is too soft; I'm 5'10", 180 lbs, very comfortable at first, easily fall asleep, always wake up 3 or 4 hours later with hip pain if sleeping on my side; always wake up 2 to 3 hours later with major sciatica discomfort in my tail bone if sleeping on my back. I've only had the bed for two weeks, but not impressed so far. I toss and turn all night.

I truly wanted to love this mattress. My husband and I spent weeks researching and finally chose WinkBeds because of the glowing promises: "luxury feel," "ultra firm support," and most importantly — a 120-night risk-free trial with a full refund if not satisfied. What we received was something completely different. The "firm" mattress turned out to be soft and unstable — I can feel every movement when my husband shifts or leans on one elbow. No motion isolation, no true support. We knew within days it was not a match for us. So we requested a return — only to be told we must suffer through 30 nights before they'd even consider honoring their "trial." This "requirement" was buried in small print at the bottom of the website. Nowhere during the purchase flow did it clearly say "You MUST wait 30 nights." I felt deceived, not informed. We are now stuck with a $1600 mattress that hurts our backs and prevents restful sleep — and have to wait until May 5 just to start the return process. Meanwhile, we're unable to buy another mattress, and our health and peace of mind suffer. WinkBeds might build a decent mattress for some — but their policies are misleading and borderline predatory. A trial is not a trial if it forces customers to endure discomfort for a full month before allowing a return. That's not kindness, that's coercion. I will be reporting this to consumer protection platforms and encouraging others to read every single footnote before purchasing. We expected integrity. What we got was marketing fluff and fine print traps.

Fast service and a nice mattress, arrived quickly and mattress removal of the old mattress was efficient.

Easy to order, seems like a great company. Box was extremely haggard when received, but mattress was fine. Getting it to 2nd floor solo was an effort, especially due to the shattered box = tough to lift.

Was skeptical of getting a mattress delivered but the whole process wad super easy. Comes in much smaller than you'd expect and is crazy to watch it "grow" once you unwrap it.

Sleep has been great so far. Some adjustment for my wife, she is used to a softer mattress, but even she is sleeping really well.

Customer service was amazing. We had an issue with the WinkBed frame. I called and explained the situation. Kristen was extremely helpful and told me what to do. After sending the required information, WinkBed is replacing the platform! It is so great to deal with such a helpful and efficient customer service agent. Thanks Kristen and thanks Winkbeds. Great company. Definitely 5 stars.

We just purchased our second Winkbed mattress. I bought the first after lots of research and it didn't let us down after 7 years of use. Plenty of support to prevent back pain but soft enough to fall into and feel cozy at night. We only replaced our mattress as we purchased a different sized bedframe while updating our bedroom suite. Purchase this is you like the feel of a memory foam mattress with the support and give of a spring mattress.

I am super happy with the quality and the ease shopping for them. I was worried about any odor opening them up like I've heard about from some other manufacturers and was pleasantly surprised- odor free!

Great mattress and even better customer support! Mattress is firm but not uncomfortable firm, great for stomach sleeping but not so much for side sleeping.

The bed is a massive improvement from my last mattress. It's so wonderful to be able to sleep more comfortably

The experience shopping and arrival was fine, but I don't get the hype around the mattress itself per my review on the mattress. While I prefer a firm mattress, this one lacks support of the body's curves, such as lumbar spine and waist. Currently on old mattress with a topper. I'll likely be putting a topper on the wink bed again but it gets super tall with a topper and seems silly on a mattress this spendy. Perhaps the medium firm would have been better but I'm surprised how many great reviews there are.

Fast, easy and tons of info on their website. Once I made up my mind to go with Wink and placed the order to receiving the bed it was a week. They kept me informed on the progress of my bed from being made to being shipped along with UPS tracking.

Mattress ordering process was easy. Wink Bed's communicated regularly. Set up easy. Sleeping very well. Love the comfort!