Wink Beds

I ordered a platform frame, mattress and cover at the same time. The online ordering experience was good but the emails that came after the order were confusing as it wasn't clear at first that the three items were being shipped separately at different times.

The order things were shipped was not optimal. I expected the frame and cover to be stock items and shipping first with the mattress last due to manufacturing. Instead I received the mattress a week before the frame and two weeks before the cover. So the mattress sat waiting for the frame and then the mattress sat on the frame waiting for the cover to arrive.

Experience with wink was good, however UPS missed their target delivery date, said it was damaged, then delivered it anyway the next day. Mattress seems fine so, whatever.

After the first night on the mattress, both my husband and I commented that our bodies felt so good and rested. No back or hip aches in the morning. Provides nice support and is extremely comfortable! Wish we had purchased this may years ago! This bed is amazing.

My fiance and I knew immediately when we got the bed this was going to be too firm for us. Part of the deciding factor was the hassle free exchanges/returns. I missed the details of having to wait 30 days before a return/exchange can be initiated. The company gave me a reason for this being to break the bed in and to give my body time to adjust. They simply refused to complete the exchange for a softer version u til after the 30 days was up. It's a shame because I think we would've really enjoyed the softer version. Instead, we are waiting the full 30 days to return the mattress as we decided to just give our business to another company. For the life of me I don't understand how it makes financial sense to push your customer base to competitors. In the email exchanges, I made it abundantly clear than my not making an exception to the 30 day rule, I'm not just going to sleep on the mattress and be uncomfortable for 30 days, I'll just order from somewhere else. The company just didn't seem to understand that or care.

The only thing that was wrong was I told I would receive it at a certain date but didn't get it till a week later. Definitely shouldn't say if you buy now that you will get it by a date and takes a week later. Very frustrating

Quick and easy! Website was good. I liked that it was made entirely in the U.S. AND it was a quality bed. You don't see made in U.S. and a quality product in the same sentence much these days.

So far so good with the mattress. It's only been two nights. The platform gram I wouldn't order or recommend. The quality is subpar. The mattress does appear to be of good quality. I will have a better determination after 1-2 months sleeping on the mattress.

Bed is good. The lease to own process was a hassle and took a bit before Winkbed and the leasing company got their ducks in a row. Junk environmental responsibility fund fee is lame. I'd get it if they hauled away the old mattress, otherwise it's not great.

Thank you SO much! Your staff were so kind and easy to work with. I appreciate Kristen so much!

See above for explanations. It was not 13 inches in width. Plastic was torn during delivery but overall ok to sleep on so far.

The purchase and delivery went smoothly and as expected based on what is detailed on the website. Unfortunately while the mattress seems to be of good quality, we will be returning as soon as possible because it's too firm.

Very simplified and easy to order. Customer service and updates regarding how to set up my mattress when it arrived was thorough and complete.

I initially tried the Luxury Firm since that was what most reviews recommended. However, I'm a side-sleeper and it was way too hard for me and left me sore in the mornings.

I contact WinkBed and they offered to exchange my bed with their SOFTER Winkbed, so I figured I'd give it a try. The SOFTER WinkBed is so much better for side-sleeping. I had reservations due to having a miserable couple of nights sleeping on a PURPLE Plush Soft mattress at my inlaws, but this SOFTER WinkBed is the Goldylocks bed, not too soft not too firm. Just right.

I decided to use the "any reason" 50% discount on a firmer Winkbed mattress. Customer service responded to my email very rapidly, no questions asked, and created the invoice for my order. I received my new mattress less than a week later.

Purchasing process was great, delivery was great, bed definitely did not live up to what we had anticipated. Had very high hopes but this bed just wasn't it for us. We are experiencing severe back pain and trouble sleeping.

Update: It was a frustrating process but winkbeds reached out and absolutely went above and beyond. Very satisfied, could not recommend enough!

Been trying to return my mattress since 06/01/2022. Scheduled 2 weeks in advance due to my location. Confirmed multiple times, even called to check in day before scheduled delivery and was advised pick up was good. Then company cancelled, rescheduled, and cancelled again. Return policy means nothing if they don't allow you to return.