Wild West Pool SuppliesReviews 1,082

On the 3rd I ordered a couple parts for my well pump, being that this was the only place that I can actually get both parts, at the same time with the option of 2-3 day shipping. My delivery should have arrived no later than today, but when I went to go check it was not there, I went online and it said my purchase was still processing. I could not find a number and I tried to send an email and yet was blocked several times before the online chat popped up. Thinking that it was an actual chat and not just a bot I responded with my order number and other information after I response the but then informed me a person will be in touch. Several hours later I received an email that the parts could not be located by their manufacturer and I would not in fact be receiving them. Although they did say they would refund my entire purchase including the 2-3 day shipping, it has yet to be reflected in my account, but more than anything they could have easily notified me on Monday that I would not in fact the receiving these parts. I could have found another supplier, ordered them and at least had them in route to my house. Instead, I had to start from square one looking for another supplier, when I was expecting to be repairing my well today. My home consists of my father who is a disabled vet and my middle school-aged daughter, and having run a business myself this is not a way to do it. Communication is the key to a successful business. Fulfilling a customers request is an easy part of communicating, but more importantly informing a customer that you cannot fulfill a request or sale in a timely manner is imperative. Had this company contacted me at any time, I would have considered using them again I had the need arrived or at the very least I'd be leaving a positive review letting you know that they were up front. Instead, I feel that they were trying to get away with my money, since they chose ignore me and my order until I messaged them, just hoping I forgot or something.