Sitejabber Website Reviews and Complaints
business logo of Why Unified

Why Unified

Overview

Why Unified has a rating of 4.5 stars from 287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Why Unified most frequently mention social media, account manager and customer service. Why Unified ranks 6th among Ecommerce Tools sites.

service
112
value
111
shipping
82
returns
81
quality
110
This company does not typically respond to reviews
How would you rate Why Unified?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
0 helpful votes
Follow Stuart A.
Unfollow Stuart A.
Send Message
Share Review
Report Review

Easy to work with.
February 16, 2021

I signed up, completed a few forms, and had a plan in my hands within the next few days. I liked this approach because with the plan everything is done so I got to see their level of service before agreeing to move forward. Been working with them for a few months now, it took a month or two to see traction but the pay off at the end is good.

Downside is that they don't include snapchat management which our business is really prone too. Hoping that will come out in the future since I had branching out to all kinds of different companies - managing them is painful.

Date of experience: February 15, 2021
Florida
1 review
36 helpful votes
Follow Frannie a.
Unfollow Frannie a.
Send Message
Share Review
Report Review

Register with you guys two months ago and we only get 60 leads in last month 25 which purchased service. Why such a low number in people buying? We have good sales persons? I need quick results and I need now. I told to Matt but he keeps telling that it will longer but this is Time l don't have. Get me 300 leads per month in the next month or I will cancel the service end of story no more excuses someone else will take my money and get good height in leads

Date of experience: July 19, 2019
Why U. Why Unified Rep
over a year old

Frannie, we're sorry to hear that you might be disappointed in the amount of leads v/s purchases that you've accumulated in the last two months. Quite commonly, it can take between two to three months for our subscribers to start seeing their marketing performance increase, which also includes your lead to conversion ratio. Keep in mind, this is a great proof of concept that the marketing program is on its way to excelling performance. We can see that your account manager has already clarified this concern with you and that your ratios have improved to date.

Jamaica
1 review
5 helpful votes
Follow Joseph J.
Unfollow Joseph J.
Send Message
Share Review
Report Review

I recently tried calling the support team about helping me with an issue that I'm having with the food delivery app with workplace, but I was told that support is through email only, unless you're a marketing client? It's really a bummer that I can't get help with a simple issue through the phone and there is room for improvement here. I hate to be an annoyance because I know the apps are free, but there's a lot of businesses like mine relying on your apps to power their business.

Date of experience: March 5, 2019
Why U. Why Unified Rep
over a year old

Joseph, we're sorry to hear that you had trouble reaching our support team. We understand that you're concerned about not having access to phone support. Workplace currently offers email support to all users; enables phone support with faster response times to Plus users.

Texas
1 review
3 helpful votes
Follow Pete V.
Unfollow Pete V.
Send Message
Share Review
Report Review

Before I move forward, I need clarification a few concerns:

- Will I be able to work with my account manager at all times?
- What resources do I have out of my account manager?
- Does unlimited engagement mean I can give as much feedback as I like?

These important questions which you do not clarify are my deterrents. Please clarify for an updated review.

Date of experience: June 21, 2020
Florida
1 review
456 helpful votes
Follow kyle k.
Unfollow kyle k.
Send Message
Share Review
Report Review

Problems with my plan
March 11, 2020

The service has been good until this point... I am on a month to month agreement and certain things in my plan recently changed which removed phone support from the features we have and we have to upgrade to have phone support again or sign an agreement for a few months so our plan features don't change. This is not cool. Now I can only talk to my account manager over email.

Date of experience: March 10, 2020
Why U. Why Unified Rep
over a year old

Kyle, we're happy to hear that you've had a good experience with our marketing programs, but we understand that you're unhappy about your recent program plan changes. We'd like to take the opportunity to turn your experience around; one of our managing members will be reaching out to you shortly.

Alabama
1 review
0 helpful votes
Follow Ty M.
Unfollow Ty M.
Send Message
Share Review
Report Review

For newcomers... some advice...
May 4, 2025

Their model depends on three things: (1) how much you fund, (2) how often you reinvest, and (3) whether or not you've added exclusivity through Buy Box or advertising. Without those elements, it will grow much slower. Take it from personal experience, and something I wish I knew.

Date of experience: April 23, 2025
Washington
1 review
0 helpful votes
Follow Lola W.
Unfollow Lola W.
Send Message
Share Review
Report Review

Maybe this helps someone
April 18, 2025

Alright so i wasn't even planning to post anything about this but figured maybe it'd help someone who's in the same boat i was in. I've tried 4 different ecommerce platforms over the last couple years. All of them pretty much led to me wasting time, money, and a ridiculous amount of energy. So when i came across this one (why unified), i kinda laughed it off at first. Figured it was just another slick sales page and a bunch of fluff. But ngl, the convo i had with the rep was actually pretty chill. Like... for once it didn't feel like someone reading a script. They weren't throwing numbers in my face or telling me i'd be rich in 30 days. They just asked about my background and gave it to me straight. I chose amazon to start because i had a bit of experience there—not a pro or anything, but i at least knew the basics. First month went surprisingly well, like ~$4k in sales, which is wild considering how burnt out i was. Next couple months started doubling up slowly. It's not perfect, and i'm not gonna act like it's magic. But compared to the BS i dealt with before, this feels... real? Like there's actually something solid behind it.

Date of experience: April 7, 2025
Washington
1 review
0 helpful votes
Follow Preston C.
Unfollow Preston C.
Send Message
Share Review
Report Review

Shout out to one rep for always helping me
February 26, 2025

Crys from support is a huge help! He responds back to me really quick and is always available. Can't say the same for the other reps, but he is golden. If you read this, thank you for helping my store get more sales and for all of the advice that you give me.

Date of experience: February 25, 2025
New York
1 review
4 helpful votes
Follow Willie R.
Unfollow Willie R.
Send Message
Share Review
Report Review

I would recommend Why Unified
February 22, 2025

My store was up and running fast, but I felt disconnected from the process. Sales didn't start immediately, and I wasn't sure what was happening in the background always. Support helped, but communication could be better. Now that orders are happening, it's running fine, but I expected to be more involved.

Date of experience: February 21, 2025
New York
1 review
0 helpful votes
Follow Margaret C.
Unfollow Margaret C.
Send Message
Share Review
Report Review

I am satisfied with WhyUnified.com
February 26, 2025

Satisfied with my personal care store. Amazon is a pain in the butt with their notices and requirements. I am optimistic with the progress WhyUnified.com is making with my store and how they are communicating with me.

Date of experience: February 26, 2025
Georgia
1 review
4 helpful votes
Follow James S.
Unfollow James S.
Send Message
Share Review
Report Review

I already have a Amazon and Walmart store and over the last six months, it has done decently well. I am looking to upgrade to the Enterprise package soon since I have heard good things from people that are using it. In a way, I wish I would have started with it because it would have saved me time with having to build up my Amazon store. Anyhow, the company is legitimate and produces great results. If you a new to business in general, it will be easy. If you are not, it might be a bit boring and nerve wracking because a lot of things are not in our control.

Date of experience: February 22, 2025
Florida
1 review
0 helpful votes
Follow Idris R.
Unfollow Idris R.
Send Message
Share Review
Report Review

You guys need to accept credit cards
May 4, 2025

Only thing I don't like is how you have to wire money to fund inventory. I wish I could just swipe my card. But outside of that, they've delivered.

Date of experience: April 10, 2025
Georgia
1 review
1 helpful vote
Follow Anthony C.
Unfollow Anthony C.
Send Message
Share Review
Report Review

I got my first batch of sales
February 25, 2025

I signed up on February 7th, so about two weeks in, and my store is up and running, and has already made a good amount of sales. I like how everything is handled for me. The dashboard is pretty cool and keeps me in the loop with all of my orders, the status, when its shipped and so forth. I am pretty impressed with how streamlined everything is and how everything happens behind the scenes.

Date of experience: February 24, 2025
California
1 review
0 helpful votes
Follow Naya F.
Unfollow Naya F.
Send Message
Share Review
Report Review

Ads are worth it for the short term
May 3, 2025

I've been running my little online store for a couple years now, mostly selling handmade candles and some home decor stuff on Amazon. It's been okay, but I always struggled with getting my products to stand out. Last month, I decided to try out this bundle from Why Unified that focuses on optimizing listings and running ads. Honestly, I was a bit skeptical at first, thinking it might just be another overhyped service, but I figured I'd give it a shot since my sales were kind of stagnant. The difference it made blew me away. My products are now showing up way higher in search results, even for people who aren't specifically looking for my brand. Before, I was buried under pages of competitors, and only the most determined shoppers would find me. Now, my candles are popping up when people search for general terms like "scented candles" or "cozy home decor." It's like my store finally has a spotlight on it. I noticed a bump in sales within the first week, and by the end of the month, my revenue was up by almost 30%. That's huge for a small business like mine. What I really appreciate is how this service helped me get my own exclusive product listings. In the past, my stuff was stuck on shared listings with other sellers, and I was constantly fighting to keep my prices competitive. It was exhausting, and I was barely making a profit. Now, my listings are mine alone, with my own reviews and pricing. I can set prices that actually make sense for my business without worrying about undercutting someone else. It's such a relief, and it's helped me make more money per sale, which means I can reinvest in better materials and maybe even expand my product line soon.

Date of experience: April 22, 2025
Washington
1 review
0 helpful votes
Follow Thomas T.
Unfollow Thomas T.
Send Message
Share Review
Report Review

Marckiel was the one who helped me when my Amazon account was flagged and shut down. This review is for him and everything he did for me to make sure everything was back up and running. I was so stressed out and worried thinking that I was screwed. Provided him with all of the documentation and he handled everything for me. I read so many horror stories online and he treated me like a million bucks and got my account re-activated. Thank you so much Marckiel. I really appriciate you.

Date of experience: February 24, 2025
Georgia
1 review
0 helpful votes
Follow Madeleine P.
Unfollow Madeleine P.
Send Message
Share Review
Report Review

First month in, and I made $4,432 in sales. I couldn't believe it. That was already half of what I invested in the plan, so I felt like, okay, maybe this is actually going somewhere. I didn't even have my own product listings at first I was just sharing them with other sellers, which I didn't expect to work at all, but I still got sales. Only thing was, it kinda hit a ceiling. It felt like there was a cap on how much I could make while sharing listings with others.

So, I upgraded and added the Buy Box so I could have my own dedicated product listings. That was another big step because now I actually control the pricing and don't have to fight with other sellers. I'm really looking forward to seeing how that plays out, and then, eventually, I want to try Amazon Prime. I see other sellers doing Prime and making way more, so that's my next goal.

One thing I will say is the support has been really solid. It doesn't feel like some generic customer service where they just copy-paste answers. They actually help you based on your store and where you're at. I had a ton of questions in the beginning, and they walked me through everything without making me feel dumb for not knowing how Amazon works.

I won't pretend it's been all smooth sailing. It's still a learning curve, and there were moments when I was frustrated, especially with things like waiting for approvals or figuring out which upgrades were worth it. But at the end of the day, making $4,432 in my first month on Amazon—when I had zero experience before tells me I made the right choice.

Now, it's just about scaling and seeing where it can go. If you're on the fence like I was, I'd say give it a shot, but don't expect magic overnight. Just follow the process, ask questions, and keep reinvesting. That's what I'm doing, and so far, it's working out.

Date of experience: March 9, 2025
Kentucky
1 review
2 helpful votes
Follow James G.
Unfollow James G.
Send Message
Share Review
Report Review

When I signed up, I thought I'd see sales immediately, but it took some time for things to gain traction, and I wasn't sure if it was actually going to work. For a while, I felt uneasy and almost as if I got scammed because my Amazon account got deactivated but it was just because I didn't login for 30 days and it went inactive. Huge panic attack there.

Then, after a few weeks, the orders started coming in. I was concerned about payouts because I did not get them for about two months and a balance of $8,400 was sitting in Amazon. Turns out that it was just a reserve since my account was new.

Would I recommend it? Yes, if you're patient. If you expect overnight success, this isn't for you. But if you can wait it out, it delivers.

Date of experience: February 21, 2025
California
1 review
0 helpful votes
Follow Kirby C.
Unfollow Kirby C.
Send Message
Share Review
Report Review

Could be a potentially good partnership
March 20, 2025

I am exploring all of my options but I had a very productive call with Kevin and I look forward to potentially partnering.

Date of experience: March 9, 2025
Washington
1 review
1 helpful vote
Follow Nancy P.
Unfollow Nancy P.
Send Message
Share Review
Report Review

STAY AWAY FROM EBAY TRUST ME
February 25, 2025

IF YOU ARE THINKING ABOUT STARTING A ONLINE STORE WITH THIS COMPANY JUST TAKE MY ADVICE AND STAY AWAY FROM AN EBAY STORE. I HAD ONE AND IT IS TERRIBLE. YES, IT IS CHEAPER, BUT IT DOES NOTHING. IT IS REALLY GOOD FOR NOTHING. I SWITCHED TO AMAZON AND IN MY FIRST FEW DAYS I ALREADY HAVE A GOOD TRACK RECORD WITH SALES WHERE WITH EBAY I HAD NOTHING. I AM GIVING A 5 STAR REVIEW BECAUSE WHY UNIFIED TOOK CARE OF ME AND DID NOT STICK TO THE CONTRACT AND LET ME GET OUT OF EBAY WITHOUT HESITATION.

Date of experience: February 25, 2025
North Carolina
1 review
0 helpful votes
Follow Heath B.
Unfollow Heath B.
Send Message
Share Review
Report Review

Improve your customer service
February 26, 2025

Customer service is sub-par. I can ask the question in 5 different ways and the answer is the same. Or, it needs to get escalated. You can be a 5-star company if you get these clowns off the phone.

Date of experience: February 26, 2025