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WhatGeekReviews 1,269

4.4

From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.


whatgeek.com
Shenzhen, Guangdong, China
+34
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WhatGeek Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
225
value
43
shipping
46
returns
20
quality
887
This company does not typically respond to reviews

Instant Feedback

820 reviews
Canada
1 review
0 helpful votes
Follow Simran S.
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A heavenly combo! I ordered both the switches and keyboard from WhatGeek, and they truly delivered. I accidentally ordered the wrong colour leobog at first, and the support team easily made the switch for me. They also updated me on the status of my order which I highly appreciate. I definitely recommend!

Date of experience: November 14, 2023
GB
1 review
0 helpful votes
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Excellent
November 13, 2023

Product arrived well packaged. Delivery was 10 days from China to UK.

Date of experience: November 13, 2023
South Carolina
1 review
0 helpful votes
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Super slow
November 20, 2023

Purchase made on 10/24 with standard shipping fee (5-15 days).
It's not even shipped on 11/13.
Why would I pay the shipping fee if the shipping day is not gauranteed? It's slower than ordering from China directly. I should have ordered this from aliexpress. Very dissapointed. This order will be my first and last order from whatgeek.

Date of experience: November 13, 2023
Murph C. WhatGeek Rep
over a year old

Hello Kiseuk S,

Thanks for your message.

Order processing time usually takes 2-7 business days, but it only takes 24 hours for our ready-to-ship products.

https://www.whatgeek.com/collections/24-hours-shipping.

Your order was sent out on 2023/11/6 and in transit and the tracking number is 4202965092748927005335000160952513.

https://smartparcel.gotoubi.com/home

2023-11-20 22:39 【MONROE TOWNSHIP】 ARRIVED SHIPPING PARTNER FACILITY
2023-11-17 14:51 【NEW YORK】 COLLECTED FROM AIRPORT TERMINAL
2023-11-16 15:29 【NEW YORK】 ARRIVED AT DESTINATION AIRPORT

It will reach your hand soon. Sorry for the delay. Our customer service contacted you to offer some compensation. Please check your email.

Have a nice day!
Whatgeek

Germany
1 review
0 helpful votes
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LEOBOG Hi75
November 13, 2023

I am very satisfied with the LEOBOG Hi75.
For this price, I didn't expect such a high build quality.

Date of experience: November 13, 2023
Washington
1 review
0 helpful votes
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Received all my items in great condition, however, I never got a response from customer service when I emailed them 12 days after placing my order to ask if they had an estimate regarding when my order would ship. I received my products one month after my order, but received no shipping notification or other communication like I was told I would when I placed my order. In fact, my order didn't even ship until 19 days after placing it, which is terribly slow for modern online retailers. The other strange thing is that it says "Purchase Date: November 1,2023" at the top of this review page associated with my order, but I have my confirmation email that I received from them when I actually placed my order on October 14.

Bottom line is, if you can afford to wait a month or so to received your items, then this is a pretty good place to shop given the great prices, however, don't expect helpful communication from customer service if you have an issue with your order.

Date of experience: November 11, 2023
GB
1 review
0 helpful votes
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Quick delivery cheap product
November 11, 2023

Would happily order from this company direct in future, takes a little longer than ama*on for example but isn't marked up by 50% either. Product was a specified, love it A++

Date of experience: November 11, 2023
Maryland
1 review
0 helpful votes
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Great device, great price
November 10, 2023

I was looking to get an emulator device so I could play GBA titles and several pokemon rom hacks. I decided on the miyoo mini+ as i have heard great things about it. This device was an amazing thing for only $60. For those purchasing this though, i do need to recommend some things. Purchase a reputable SD card and toss out the one that this comes with, the roms are shaky, the stock OS is horrible, and the SD card itself is a cheap card that is going to likely fail you. Once you add your own roms and install Onion OS on this bad boy, it turns into a retro gaming beast!

Date of experience: November 10, 2023
Canada
1 review
0 helpful votes
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Overall very good
November 10, 2023

The shopping experience was very easy, shipping took awhile but it was international so nothing can be done about that I suppose.

Date of experience: November 10, 2023
Alabama
1 review
0 helpful votes
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Good to go with me!
November 11, 2023

100% legit business. Sold me a Miyoo Mini Plus for $53 and shipped it free to my door. I will not complain about shipping times. Cleared customs in China and US and WhatGeek was nice enough to give accurate tracking info that kept me updated the whole time. They have a bunch of good looking products. I'm sure I will be getting a keyboard from them SOON. Thank you very much.

Date of experience: November 10, 2023
Canada
1 review
0 helpful votes
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I ordered 2 packages and they both came in pretty quickly after being shipped.
I made a mistake with my address with one of them and they helped me correct it. Customer service replies pretty quickly and will often contact you to flag issues ahead of time

Date of experience: November 9, 2023
California
1 review
0 helpful votes
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Great keyboard but some faults
November 16, 2023

I absolutely love the aesthetic of this keyboard which is why i bought it but it has a key that doesn't consistently stay lit and it really bothers me. It took awhile to get shipped which was to be expected since I chose free shipping but still.

Date of experience: November 8, 2023
Germany
1 review
0 helpful votes
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Great product
November 10, 2023
Updated review

Great product, delivery in 10 days from China was faster then expected :) Customer support was fast to reply.

Date of experience: November 8, 2023

Great website
November 8, 2023
Previous review

I purchased a MonsGeek M1W Keyboard from their site, it arrived after about 10 days from China in Germany. The product is great and was packaged well :) Price was better then on aliexpress as well.

Date of experience: November 8, 2023

Thanks :)
September 27, 2023
Previous review

Great product works perfectly. Customer service was quick to reply, delivery under two weeks from china to EU is also quite fast :)

Date of experience: September 27, 2023
Texas
1 review
0 helpful votes
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Overpriced and slow shipping
November 15, 2023

Most things on WhatGeek can be found at other retailers for a fraction of the cost. They use the same shipper as a lot of other China-based retailers, but it's always a lot slower.

Date of experience: November 8, 2023
Singapore
1 review
0 helpful votes
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Leobog Hi75
November 8, 2023

Out of the box, the keyboard has extremely well-tuned stabilizers with little to no rattle, it also comes with a good quality polycarbonate plate which emphasizes the thockiness of the keyboard.

Date of experience: November 8, 2023
GB
1 review
0 helpful votes
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Fantastic!
November 8, 2023

Easy to use. Quick delivery! Website is simple and customer service were quick to reply.

Date of experience: November 8, 2023
Iowa
1 review
0 helpful votes
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This is honestly one of the best keyboards for the price that I can find on the internet. I don't know if anything else can top it. The build, the features, the sound and feel. It's amazing. With some V1 switches and some nice keycaps, this thing has one of the best sound profiles I have ever heard. It's like magic.

And for the price! It's wild. A few years ago this would have been so far ahead of the game that it would have blown people's minds. Even today in the current climate of keyboard customs. It's price and list of included features is enough to put it way up there on the list of awesome keyboards.

I was worried about the knob in regards to taking it apart. But after watching a few videos it became clear I just needed to force it a little more aggressively to get it to pop off. Now that I know that it's much easier to manage. What's most impressive though is that there is genuinely no reason to open this thing anyways! The foams and various layers in there are *chefs kiss* amazing. I genuinely haven't ever even imagined that I could get a keyboard that really doesn't require any mods. But this one made it true.

So, I'm very pleased, and I highly recommend it. I actually got the one I have for my wife, and I'm 90% gonna buy one for myself even though I already have a monsgeek m1 that is serving me rather well. The leobog is just better. In every way.

Date of experience: November 6, 2023
Germany
1 review
0 helpful votes
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Feedback
November 13, 2023

Hi Feedback link was not working and after making two orders it would be good to get an update after a week.

Date of experience: November 6, 2023
Texas
1 review
0 helpful votes
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I ordered over a week ago and have not received any updates on when my item will ship. Not sure if it's back ordered or if my order was misplaced, but pretty frustrating as a first time customer on the site

Date of experience: November 6, 2023
California
1 review
0 helpful votes
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This keyboard is incredible right out of the box, it feels amazing and it looks beautiful. The sound profile this keyboard creates has become my favorite keyboard ever. The RGB is vibrant with many options. I highly recommend this keyboard to anyone and everyone!

Date of experience: November 3, 2023
Canada
1 review
0 helpful votes
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Exceeded expectations
November 3, 2023

This being my first mechanical keyboard - it exceeded my expectations. Delivery was fast which is very appreciated. It came very well packaged with a bunch of soft foam around it. The keyboard is beautiful, heavy and has English instructions. I'm already thinking of purchasing my second one and will definitely shop with WhatGeek again.

Date of experience: November 3, 2023