WebstaurantStore

Thank you for your review, Wilma. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. Please be advised that if you purchase items with the "Free Shipping" banner, and items that do not have that banner, that there will be shipping for those items without the banner. If you have any questions, please feel free to contact us at help@webstaurantstore.com.

Thank you for your review, Nick. I apologize that the item you received potentially didn't match what you saw on the website. We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.

I am unable to locate your order without your order number, email address or information used to place your order but if this is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod. I will be able to assist you further.

Thank you for your review Kerry, and I am sorry to hear that you were unhappy with your product! The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.

Thank you for your review, Uri. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. With regards to returns, the reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions about these processes, please let us know.

Thank you for your review, Leslie. We appreciate your feedback on the search bar on our site. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.

Thank you for your review, Chris. We do put our return policy on our website for all customers to view. This can be found here: https://www.webstaurantstore.com/policies.html#Returns_Policy. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If your pressure washer does not work properly, please contact help@webstaurantstore.com so we can assist you.