Wayfair

Whoever oversees the customer service division is useless. No policies or procedures in place to handle issues. Have to chase them up to be refunded for items that go out of stock days after my purchase.

What a poorly designed site experience. Products show up in my search as being on sale and offered to be sold, but when clicking into the item further, it reads "Out of Stock". I went through countless items until I finally gave up. What an amazingly horrible shopping experience. I'd yell to them to get their site fixed, but now that I'm reading other customers reviews on their poor shipping practices and lack of customer service, I think I'll steer clear.

I purchased a pair of tissue box covers in oil-rubbed bronze, but after receiving them, realized the matte black would be a better match to our other accessories. So I wanted to just exchange them, but Wayfair doesn't exchange. You must return and reorder, which is fine, except to return they were going to charge me $13.99. My total order was only $40, so they'd be deducting 35% for the return fee! Outrageous. No thanks. I have to keep them now.

The short version: I bought a table top 5 months ago from Wayfair.com, thinking I had purchased a whole table. Finally unpacking, I realized my mistake and tried to get a base. No longer sold by Wayfair. Gena B., the chat rep I spoke to, worked for 2 weeks to get a decision from the merchandising team, and in the end she arranged for a full refund for my table top. I was blown away by her tenacity in making this right, and I've never received such good service from a company. Especially since I contributed to the situation by not noticing the error until 5 months later. 5 Stars for Gena B.

Wayfair sells furniture and housewares online. I am an elderly retiree living in CT but with a winter home in California, where the table was shipped..

I've ordered from them couple times already. It's shipped to me and i have to put it together myself. Which is expected, unless you pay extra for it to be put together for you. Shipment comes quite fast, I got my desks within 1 week of my order date. So far I've been happy with their products.

Huge online department store featuring 200+ different sales categories and a seemingly endless range of products. Just at random, there are more than 500 entries under the "paper and note books" link, although this impressive count is dwarfed by the 1,118 rifle sights under the heading of "Outdoor Recreation". A lot of products are discounted, though I didn't test the shipping charges. However, even with the inevitable add-on for handling, it's still the sort of site you'll turn to if you don't have easy access to city center shopping malls or indeed, entire shopping centers. Everything from bamboo flooring to wheelchairs is here, and with a few minor exceptions, such as most of the laser rifle sights, the store will ship to Canada as well as the USA.

Wayfair has reached our to me and let me purchase a new chair at the open-box price. However this was only after my reviews proved to get a lot of views. If you want customer service write a well worded review calling them out. Truly a bad company.

If you go by the pictures, you will be disappointed. I just bought a shelf unit to fill a wall in my kitchen based on the picture on the website. The picture made it look about 7' tall. When I got the package and started putting together, I realized it was more of a plant stand than a wall unit. Luckily they took it back and gave me my money back. But be sure you read all the specifications and don't go by the pictures. They lie!

I am extremely disappointed with Wayfair's customer service. I experienced repeated dishonesty regarding shipping and delivery dates. My order was delayed three times, and despite multiple assurances, it never arrived. On the fourth attempt, they sent a replacement because they couldn't locate the original order, only to later claim it was out of stock. This ordeal cost me additional money, and I am furious with the lack of accountability from Wayfair. If you need items shipped on time, stay far away from this company.

Horrible, horrible, horrible! We purchased (3) poker tables from IDS Online Poker tables thru Wayfair. We did not know until after paying it would take over 3 weeks to receive. Upon receipt and unpacking over 27 boxes (totally frustrating) we realized NO INSTRUCTIONS or NUTS/BOLTS/TOOLS were included. Things only grew worse from here. They only have an email for you contact them. Wayfair provided 2 telephone numbers, both went to a voicemail during business hours. No response 2 weeks later. This morning Wayfair advises it will take another week 1.5 weeks to ship and another 3 weeks to receive the hardware. We are not even sure if Wayfair provided the correct issues we are having. This is totally ridiculous and extremely poor customer service. We are opening new locations and were referred to ID as we need a 35 new tables for our next location. We had to improvise and purchase tools ourselves as we can not return the tables due to our tourny. But, we will not return to this terrible company. Buyer beware! Wayfair shows it is a last option compared to their competitors. They have obvious NO control over their vendors and do VERY LITTLE on the customer's behalf. We will not use again or refer positively. Sending emails at 4am in the morning and taking 24-48 hours to reply with plain emails. Wayfair scheme appears to be like other poorly run companies, get the fees and screw the clients BECAUSE most people DO NOT READ REVIEWS. Wayfair attracts the type of vendors that are poorly rated and we have learned our lesson well. Horrible, horrible, horrible. BTW, we don't need to hear from you Wayfair, we already went through your customer service AND it is horrible! SHame on you, but karma will get you... just like it have other poorly runned, customer service businesses. The word will get out about you. Now I see why Wayfair ranks low.

I recently ordered a gas grill from WayFair on June 8th, with an expected delivery date of June 12th. However, as of today, 6/16/24, the item has yet to be shipped.

I was excited about receiving the grill in time for summer gatherings, but unfortunately, the delay has been disappointing. Despite the initial promise of a prompt delivery, there has been no communication regarding the delay or when I can expect the item to be shipped. I called on June 12 and was told the item would be expediated.

It was good to get to speak with a person they have a customer service number.
However, the main issue has been the lack of transparency and communication regarding the delay. It's frustrating to not have clarity on when the grill will arrive, especially when planning events around its use.

While I am eager to receive the gas grill and hopeful that it will meet expectations once it arrives, the delay and lack of communication have detracted from what should have been a straightforward purchasing experience. I hope that Wayfair improves its communication with customers in similar situations in the future.

Terrible customer service Horrible experience twice missing parts offered me 15% for my trouble then when is asked for another supervisor was told slate wipes clean offered removed and only willing to send missing parts with the expectation I should pay again for assembly!

The Tech was disrespectful & refused to carry the boxes to our bedrooms, knowing we were disabled, we order the white glove service, which they charged us twice for the bed installation, but yet the tech they had sent made it very clear rudely that, taking boxes to the rooms is not his responsibility. Heartless!
How else can you serve those who are elderly & disbledwhen it comes to this white glove service, something so simple, he wouldn't do. Wayfair did nothing to compensate our frustrations as disabled veterans at all, they just rescheduled us 2 days later, and told us to call them before tech arrives, and they'll tell the tech to move boxes to location. How inconvenient!
We spent 1017.00 for a complete horrible and heartless experience. Shame on wayfair and this particular tech.

I ordered 4 bar stools off Wayfair. I vowed 4-5 years ago never again to use them after they didn't stand behind our pool chairs and just deferred to the manufacturer. I caved. We need new stools. I ordered two pairs. Two of the EXACT same thing...and got 2 bar stools and a mirror. Is this some cruel joke? Maybe look at the reflection of the two and voila! 4 stools! Then they made it difficult to return the mirror (their fault) or they were going to charge me for it as well. Wayfair is just a clearing house front door for any old furniture company and doesn't care anything about the customer experience.

Was wrongly billed for items marked delivered but sent to incorrect unit/,building. After reaching out to the ceo and resolution team I received no assistance. The photo doesn't even clearly identify anything and now im out of a few hundred dollars. Save your money shop somewhere where they care about their customers and make sure you get your items.