I never received my order but was told it was delivered by Fedex and vivid racing refuses to return my calls/emails to help dispute the order with Fedex. I was working with a manager who was going to assist with the Fedex dispute but now refuses to return my calls/emails even after they said they would help. I have attempted to contact the business by responding to different survey's and reviews, reaching out to direct emails for help, and I never receive a response. Apparently there is only one manager there in the returns/online order department and they are avoiding helping me with my problem. I left 3 voicemails on the managers direct line asking for any response, even if they are just waiting to hear back from Fedex and still I have not received any communication back. I would at least like a refund for my order or to have the company send me the item I ordered. The entire time I have not been able to discuss details of this with Fedex because the Shipper(Vivid Racing) has to be the one to dispute the delivery of this order. I'm extremely frustrated as this was a gift for my fiancé that I paid for and have yet to receive and probably never will receive because it's been at least 2 months of dealing with this issue.
I attempted to leave a review on the item I ordered and you can't just leave a review through their site. It seems they show the reviews they want to show and make it hard to see the bad reviews by being able to sort the reviews by the rating. You would have to go page by page to see reviews which honestly just looks bad. Chat feature never get's through so you have to wait for a possible call back. If I could give 0 stars I would.
Everything is good so far. Customer service is amazing so far and are always making sure everything is amazing.
I ordered some axle shafts for a Can-Am side by side off of vivid. I got an email with a coupon code so I went and ordered the shafts. After about a week I called because I had not got a tracking number and during that phone call they had told me the price had gone up on the shafts and I needed to pay more in order to get them believing them I did so. And then went on the manufacturer's website and found that the MSRP is still the same so I called the manufacturer and they told me that there is no issues with product things can ship quickly no pricing has changed. I called vivid back and told them as they would not do anything for me they scammed me into paying hundreds of dollars more for a product that I can buy direct from the manufacturer. Knowing these large companies dealer discounts that they get thet profited Megabucks off of me taking advantage of a nice guy. I disapprove of this company also getting a hold of anybody there is terrible and they bounce you around in different people until you basically just want to hang up after you listen to their annoying on hold recordings. I wouldn't buy a pair of shoelaces from these people buyers beware. The products I ordered were RCV trails series CV axles for a 2021 Can-Am X3.
Vivid was the only place able to get the downpipe for my jdm vehicle. Quick replies to my many emails. Service has been great so far!
Excellent experience. Very helpful on getting what I wanted and fast delivery even when my items weren't in stock.
Great customer services, very efficient staff
Place a order here is piece cake thank you for your help.
Excellent customer service and a good selection of parts for my Porsche. I will absolutely work with them in the future.
Read the reviews before shopping with these people. They are scammers and have been doing this for more than 15 years.
Fake tracking numbers, no responses via emails, phocalls, website chats. Stay away from this "business". I
Hello!
We apologize for the issue on the order as we were given the incorrect tracking. This has been resolved and your full refund was processed. Thank you for your patience!
Tiffany 480-966-3040 ext 3
Austin at Vivid Racing was extremely helpful in finding the right set up for me. Super fast shipping too.
Ordered the street legal kit for a Honda Talon. Got it in 2 days just as I was told. Great Company to deal with.
Vivid racing is a scam there fake they dont pick up the phone and no email communication be aware please I lost 700$
Alex was great and very easy to deal with. Highly recommend vivid racing. Parts were shipped on time as well..
Anthony was great! Very helpful and responded to all my inquires quickly. Would highly recommend vivid racing!
Alex is extremely helpful with excellent customer service especially when most things are drop shipped
Ryan helped me with an order very professional, communicative and great customer service. He has been in touch all along the way so far
Wide variety of products, Easy checkout process and order processing. Will certainly do business again.
I always feel comfortable ordering from the Vivid Team! Customer service is top notch and Shipping was timely
Overview
Vivid Racing has a rating of 2 stars from 762 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 58th among Car Racing sites.
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- Gilbert, Arizona, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James!
Thank you so much for your review. We appreciate the positivity and look forward to working with you again!
-Tiffany 480-966-3040