Vivid Racing

They never answer your email and phone calls, Website chat not working and never text you back on your messages.

Huge wait time, all parts back ordered they will not update you if you order! Be careful! They take your money on back ordered parts

Will use you guys again and again appreciate the love on TikTok too thanks again from you guys with banger products

The parts are often wrong they send out and the return process is costly and they also say parts are damaged when you return them

Just an update, I got a response after I made a complaint to the Bureau of Consumer Protection | Federal Trade Commission in August 2021 after moving to new city. Vivid Racing refused to update my shipping address even after months of waiting and me warning them I was moving on a specific day which I had no control over the time my lease was up. This meant if they sent the parts (which they never did) they would go to the wrong place and I might never get anything back in terms of a refund or my parts.

The actual response: First a sales rep told me sending a partial refund would not be an issue after I called for the 20th or 30th time. Then shortly after this phone conversation, a manager responded to the complaint I made to the Bureau of Consumer Protection and said they would offer to refund me and which led to my complaint getting marked resolved. This response is partially true. Vivid sent me a form/template email to initiate a full refund, but which demanded I pay for all return shipping for my other parts and was not what I actually wanted. I asked for a full refund including shipping, or a partial refund for parts not sent. Either way, not getting my rear shocks, or paying for shipping left me down a few hundred dollars. I refused to pay shipping costs and wrote them numerous times saying I only wanted a partial refund for parts not received and never heard back. I then went to my credit card company to challenge my transaction and this seems to be my last resort. Since then I found another store/shop to finish my project and which was awesome to deal with (honest, timely, friendly). 4 Wheel Parts did an awesome job. I will never do business with Vivid Racing again.

Buyer beware from this company.

I ordered a product from this VIVID RACING and had a confirmed purchase from an in-stock sale item. I also called several times to get updates on my order. I was then sent a waiver to be filled out before they would ship my confirmed order. After filling this waiver out, I emailed again to check the status of my order. I was then told that my item was not available and that I could purchase another updated product for much-much more and I would get a 15% discount on the MSRP for my trouble. They even offered me an even more expensive option and told me that this would be my best option. I believe that I have been a part of a Bait and Switch scam from this company. The item is still on their website to order, weeks after my initial order from this company. So, the question I ask is, how is an item not available if you can still order the same item from the website with no out-of-stock notice? My payment has not been refunded, nor my product delivered. Unfortunately, I believe that this is a common practice from this company because the same that happened to me with another item, I tried to purchase with them years ago. I still have chat transcripts from that order as well as the transcripts from this order. The only reason I ordered a product from VIVID RACING this time because I decided to give them another chance of redemption because the last issue with this company was such a long time ago. But I was wrong and this may be a common practice for this company because of the similarity. I tried to reach out to management to no avail. My chats with them online were disconnected and my calls never responded. My account was even deleted several times to prevent me from checking my order status. I even tried to contact the owner via LinkedIn and was told by him that my issue could not be the truth. I would like this to stop happening for me and for potential other customers that will not report these actions.

Excellent service, and an excellent shipping service. Plus the customer service is always there to help..