Just an awesome company. My only 2 complaints is the interest rate for their credit card is 25%! I think that is crazy high although they do send you gift cards for spending. And I wish they had more of their sexier items made to fit DDD.
Easy to shop the site and great options that are kept up to date (will tell you if there are only a few items left) so you never get to the cart and find out your item is sold out. Shipping prices could be better, they are based on final cost instead of weight, which is unfortunate if you're only purchasing light weight bras or panties.
Of course, these guys have defined what it means for women's wear.
My female friends buy these and are always satisfied with the products and their service.
From a business school perspective, their business model works very well.
The only thing I've ever bought is their vanilla perfume, which is the only one that doesn't have a musk base, which I'm allergic to. I took my daughter there for a bra and they were extremely helpful with measurements, suggestions, etc.
I just love their bras and panties that this company has. Only issue issue is their prices, which are are very high in my opinion. We are talking about an average bra costs around 50 bucks. But regarding quality it won't get any better. Love it
Shipping tends to take awhile to arrive because they ship through USPS which isn''t the safest, but the cheapest. They do have the cutest stuff. If you know your correct size, you can successfully shop here online. Returning things is easy. Their T-shirts run small, so order a size larger, I do think they shrink. I have purchased a lot from VS.
Item ordered on the 13th delivery date of 24... 8.00 shipping for 1 bra and as of the 26 still do not have the item. It has been sitting in the same "in transit location for 6 days! When called customer service i was told I have to wait until the 31 before filing a claim. All i want is the $8.00 shipping refunded due to the fact that's it taken over 13 days to receive my item form the the day they sent me the shipping confirmation number and they were NO HELP at all. Ron actually hung up on me! In the future I will be going to to the store to make my purchases! If i ever purchase from them again. Disgusted with thier customer service.
My wife and I recently bought underwear from them, and to be honest, I was delighted with them. Such a quality that you can not pass. But when he saw it on his body, he was very impressed. Therefore, men, I recommend you the best gift for all holidays!
They charge so much for things it's stupid. Considering the quality is basically terrible. You're only paying for the name. Some Chinese factory makes everything then they put their brand on it and charge 4 times more.
I appreciate Victoria's Secret updates on packages, items, and customer service but the delivery time length is almost unbelievable. I ordered 1 item and It will take a little over a month for me to receive it.
So I placed and order and by mistake there was an error in shipping address. I realized it while it was was getting processed. Called customer service as "modify or change order" will just direct me to call them. As per customer service there is no way you can edit, cancel or modify the order or even change the address. USA customers get 30 mins to do all that and even if they have to return it's all free but international customers don't have any option like that. Tough to believe right - yes we as international(even in canada, I am from ontario), don't have any choice but for them to take our money and don't provide any service. I don't believe what this company believe in putting this kind of policy. They think they are too big to fail - this should be end of Victoria secret ad they don't value their customers at all they are biased towards Americans and no other country.
Be careful if you order online as this company says you are on your own.
I have been ordering frim Victoria Secret and Pink online forever... All of a sudden, my address is restricted. Meanwhile, there is an oder due for delivery tomorrow? I chatted with customer care, and she advised me to call in the am... when the sale is over... I am done with this company... my coupons never go through, I ALWAYS have to call to place an order... just cut my card up. Not worth the frustration!
The site is very easy to use, and they have great prices all of the time. If you have the Angel Rewards Credit Card you can save even more... I have received broken or the incorrect items once and just live chatted and they immediately sent me replacements without asking for the others back. Their customer service has always been great.
I spent extra in order to get free shipping then I looked they canceled the second part of my order and charged me for shipping without even a warning or email I called them up they said they were sold out but on their website even a week later it's still showing that they do have that item
Once you know your accurate size you can order your intimates online privately without someone standing over your shoulder. My only wish with VS is that the sizes are always the same. An ex. I order 2 of the same panties just different colors and one was like it was irregular. It happens a lot.
Your call center customer service workers are very unprofessional! It took me 9 months to receive my card back after it was stolen and I was lied too by your representatives. I will not spend money in your store no longer.
The site is user friendly. You can type in code on back of catalogue and you can shop specific book online. You can type in item number and shop exactly what you're looking for if you're using multiple catalogues and get better views. Simple to use and check out adding discounts/coupons; It won't remind you of codes for free shipping if applicable; you have to remember if it applies to your purchase before final payment. I don't like that returns are NOT free; but you can return to store which is convenient.
Over work you, and under pay you, actually I still haven't gotten my first check, and I've now been waiting 22 days. There's no way any employee should have to wait that long to get paid. They should be ashamed of this billion dollar company and I can't even get paid
VS is best when they have sakes twice a year. I say this because I used to work for the limited and they are owned by them. If you wait for the sales the underwear and body products are inexpensive. So instead of paying $8.00 for a pair of panties you can pay 4.00. Then towards the last days of the clearance sale those same panties are $2.00. All the body creams, body wash and lotion are really cheap too. This applies to Bath and Body too because if you wait after Christmas $20.00 candles will be $10.00 candles. Do yourself a favor save your money for the clearance sales.
Horrible company boycott at all cost. Not only did Victoria Secrets remove Israel from their list and stop shipping to Israel, in their blacklist between North Korea, Syria and Iran, they increased and changed the name of Israel to Palestine - the occupied territories so that we understand exactly what they think of us.
Overview
Victoria's Secret has a rating of 2.7 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Victoria's Secret most frequently mention customer service, credit card and full price. Victoria's Secret ranks 8th among Lingerie sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members