Emanuel know your secret...untvvt

I found many problems with this company's online shopping website, many of which, I don't find justifiable or professional.

Tracking feature that does not provide any tracking information until package is delivered (if delivered):
I made an order of four items in a registered account using their fast delivery. For several days, I waited for tracking information about the status of my package on their website "tracking option" and it wasn't available until over a week later. On more than one order did I receive a notification from the currier by text one day before or on the same day of delivery about the status of my package and the date of its arrival. This is not professional when compared to companies like amazon that provide tracking status updates as frequently as every few hours.

No options provided to customers to change and/or cancel their orders (even through their customer service representatives):
If you accidentally make a mistake on the information placed for an order (as any human is capable of doing) you do not have any option to modify, cancel or reverse the process in anyway (unless you live in the United States) even seconds or minutes after placing the order. The reason provided is because the products are said to be shipped quickly after the order has been made. However, when checking one of my orders' information online, I found that my package was shipped 2 days after I placed it.

Order information is not displayed in your history if you choose an alternate email from the one in your registered account, to send your order confirmation to (even if ordered while logged into your account):
This information is not provided as a warning to you in advance even though it gives you the option to use any email to send the confirmation of your order.
In my case, I not only entered an alternate email to the one that I had registered, but had made one typing error on the email, so the order confirmation was sent to someone else. As stated on the previous point, there was nothing that I could do to change or remedy this problem and no way to access information about my order. Luckily for me, it was my email and not my address that was mistyped.

Does not allow you to log into another email account on the website:
Once you log into an account on the website, it will not allow you or provide an option for you to log in with a different email or account. The only way to do this is by manually going to your browser settings and deleting all of your website data and cache. I, personally, have never seen this in my previous experiences with other websites.

Chat assistant/customer care agents may terminate the chat even while you are typing a response:
I was trying to address a follow up concern to a previous one I was discussing with one of the customer care chat assistants and she terminated the chat before I could send my message after asking me if there was anything else I needed help with. This is both very unprofessional and disrespectful, especially for a highly esteemed company.

In conclusion, I find this website to be impractical and even risky for online shoppers to a level that, in comparison to other online shopping services, appears unprofessional and unsatisfactory. I therefore write this review to advise people who are looking to shop at victoriassecret.com (especially those outside of the United States), to take these risks into consideration before placing orders here.
Please note that this review is based on the website shopping experience and not the products purchased.

They ripped me off... I'll NEVER order from VS ever again! I cant even leave a full review...

I ordered some stuff from Victoria Secret online on 15 Jan 2021.

WRONG MOVE.

I did not get a chance to record the Order Confirmation No. The total amount of the purchase came to around SG$350.00. They flashed a message on my computer screen to say that I would be receiving the email confirmation from them within 2 hours.

THE EMAIL CONFIRMATION DID NOT COME ON 15 JAN 2021.

I went to their chat online and chatted with a VS agent named Sarah. Luckily she provided me with my ORder Confirmation number, after I gave her my name, my email add and my shipping add. She also verified the amount I had paid through my visa credit card. She also told me that I would be receiving the Email Confirmation within the day.

I DID NOT RECEIVE THE EMAIL CONFIRMATION ON 15 JAN 2021 OR 16 JAN 2021.

On the night of 15 Jan 2021, I emailed VS Customer Service and gave them the above-mentioned info. THey also said I would receive the Email Confirmation within 2 hours.
I NEVER DID.

By 16 Jan 2021 (and after around 10 emails to-ing and fro-ing with their Customer Service team) my patience waned thin. They still dodged around and still could not send me the email confirmation with the items I had purchased.

DONT ASK ME WHY.

By 18 Jan 2021 I had to resort to threatening them that I would post about their pathetic service on their website, their fb and Sitejabber. That did not worry them a bit. They even went so far as to pretend to send me a link in which (they claimed) I would see the Order Confrmation. I typed in my Order Confirmation number and hoped to see the items I had purchased, but I was logged out, the system telling me that this order did not exist.

WITH THAT, I WAS IRATE WITH ANGER.

I called up my credit card company and they said that two seconds after I had made the purchase, VS had happily debited the amount from my credit card!
So this is how they do business huh?

My credit card co couldnot help much, they only told me to wait until 2 Feb 2021 to see if the items reach me, and if they do not reach me, to lodge a report to them (the credit card co).

I am posting this review on Sitejabber to ask if any of you out there has suffered the same fate with VS Online? I had bought items from them many many times before, and have never faced this kind of anger, bad treatment, $#*!ty service and frustration before.

PLEASE LET ME KNOW IF ANYONE OF YOU HAVE HAD THE BAD LUCK TO ENCOUNTER THIS KIND OF PATHETIC SERVICE BEFORE!

Took me 45 minutes to order 8 items guy barely spoke english what a horror! If I ever have trouble ordering online again I will just forget about it not freaking worth spending nearly an hour repeating myself over and over grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Victoria's secret and PINK sucks! Both brands are bad cheap poor quality and items are cheaply made and just because Victoria secret and PINK are overpriced does not mean they're "good quality" because they are never good quality. And VS and PINK merchandise doesn't sell out online on website either because they attract no customers and no sales due to their overpriced cheap bad quality merchandise online.

PINK apparel such as jackets, tops, sleepwear, leggings, etc. never fit and I got my correct size, none of PINK apparel fits true to size and had to return back in the mail, no store near me. And Victoria secret sleepwear, panties, bras, etc. never fit either and I also get correct size as well, xs. Both of Victoria secret and PINK merchandise doesn't run true to size even if you get your correct size, and is extremely poor cheap quality, even target is way better quality at much cheaper price. PINK apparel and vs merchandise doesn't have a flattering slim fit and it doesn't matter what size you get!

All of PINK apparel fits extremely oversized and looks so cheap and bad quality in person. They sell these sherpa jackets online for $80 and not selling out either due to its bad cheap poor quality and bunch of fake reviews just written by PINK and vs employees on item. I ordered one and it's such poor quality, got size xs and fits awkwardly in sleeves and allover, bulky fit and doesn't fit slim either, Looks like wearing a trash bag. And doesn't keep warm either because it's not a winter coat, returned it in mail as well.

DO NOT BUY FROM PINK AND VS ONLINE OR IN STORES, because both brands don't care about customers, both PINK and vs sell overpriced cheap poor bad quality items on website and in stores because they don't care about the quality of items, they're just hoping to make money, which they make none of because a lot of people aren't buying from VS or PINK due to their overpriced cheaply made merchandise. Both PINK and VS have huge rapid sale declines online and in stores because both brands merchandise never sells out online or in store because it's overpriced and cheaply made and nobody buying.

The only reason I am giving Victoria's Secret to is because they're Sport leggings are hands-down the best I've ever tried. Other than that nearly everything else I have ever purchased from them has faded, got holes in them, or just plain fell apart despite the fact that I always wash on gentle or hand wash, and I never put anything in the dryer. I have panties that I have purchased from Frederick's of Hollywood over 10 years ago and they still are in great condition and I have panties that I purchased from Victoria's Secret a few months ago and they are completely falling apart. I don't even put them in the dryer.

Every single time I order online or shopping store I am told about all of the sales, discounts, reward cards, and etcetera. I am a student and I'm supposed to get 15% off my purchase. I also have the credit card and get regular reward cards and used to get free panties but they quit sending those to everyone. I have never once in my entire history of shopping with Victoria's Secret had a smooth checkout experience whether it be in store or online. There's always a problem with using a reward card or getting a reward card or using a discount. They should not advertise things if they are not going to let you use them. I leave frustrated every single time I go in a store place an order. This is part of the reason why the lines are so long they always have all of these things going on and can never figure out what the customers are and aren't allowed to use together. They're so sheets are completely overworked. I know this because I used to work there and it was the worst experience of my life. They are always understaffed and running around like crazy never knowing what they should be doing. There are always too many sales and not enough time for them to go over the sales so they're always uninformed and never know what's going on. Often I leave realizing that they forgot to apply discount or put in a reward card or free gift that I was supposed to get. They never know what their stock is or what their sales are or basically what is going on in the store they work in. My last experience shopping inside of the store went something like this:

The entire store was a mess and I was unable to find anything. Waited a long time to get a fitting room and once I did I realize one of the things I had grabbed ran small. I waited over half an hour for an associate finally come help me. I then waited another half an hour after she disappeared in the store to come back to me. I was told that somebody could bring me out on the mobile POS but there was nobody to be found so I waited in line for just as long as I did in the fitting room. By the time I got to the register the item out of school. I could order online was not available so I decided just to take the one I had my hand even though it wasn't the one I wanted. Victoria's Secret was having a bra and Sport pants set for $50 promotion. When she rang up the bra and Sport pants though, they weren't ringing up correctly and she didn't know what to do so I did not get to purchase the items. I waited all that time in the fitting room and in line for nothing. I left that with other items I was going to purchase and decided to just order online. Upon ordering online they did not have the items I found in the store that I wanted either and I was unable to use my student discount online or in-store. I finally got my shipment but they left out my reward card. I am done with Victoria's Secret at this point.

I've been a loyal VS customer forever even though they're stuff is overpriced. The Secret Rewards Card program was such a fun way to incentivize continuing to shop there. Since they cancelled the program in 2016, I'm bummed that we don't get that little extra. That program caused me to spend more of my money there (hence the point of the program!). They didn't lose me as a customer (as some people ranted online) but they definitely lost a lot of my money. I appreciate their big sales a few times a year & they're constant deals, so as long as they still offer those I'll still shop here when I can get a nice discount. But I just won't shop at VS as much.

I see they're now starting to offer free 'rewards cards' with certain purchases but so far it's been larger purchases like $35-40. Their old program used to offer Secret Rewards cards with just a $10 purchase & you could get 1 per day for the duration of the promo. I hope VS reinstates this program in the future because I really think they're losing a lot of business by canceling it.

Also another frustration is VS has stopped selling apparel for their basic VS line & swimsuits ugh :( That was what I bought there the most! Honestly I found their apparel super comfy & made me look good (especially their yoga pants) & couldn't find that level of comfort & fit from other brands, especially that was as cute of styles. Their swim suits were also super cute & they had fun unique styles I couldn't find elsewhere. So again, super bummed they stopped selling these things.

I checked they're site to see what they're selling now. It appears they're really expanding their VS sport line. Their PINK line still offers some apparel but it's clearly geared towards the young adult & college age girls. I'm only in my early 30s but I don't want to wear clothes with ginormous obnoxious PINK branding! Seriously almost everything in their PINK line has humongous PINK logos all over it. The PINK styles of
Apparel are cute but I don't want to be a roving advertisement for VS PINK. It'd be great if they could offer more apparel in their PINK line that doesn't have to their brand plastered all over it.

Overall, it would've been great if they could've kept VS apparel & swim & still offered more of their sport lines.

It actually makes me think they're having financial issues since they've made so many cuts. Either way, I really hope they don't make any more cutbacks for customers. Otherwise they'll definitely lose me for good.

Shipping costs are highly inflated. Ok products

Great!