Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Vestiaire Collective has a rating of 3.7 stars from 2,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.
The sole was coming away from the top of the shoe when I opened the package!
Jacket is perfect. Seller is amazing. Will happily do business with seller again.
Hi dear Benjamin, thanks a lot for sharing your experience with us! We are glad you like your purchase and see you really soon! The Vestiaire Collective team
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Reviews
About
Vestiaire Collective
Reviews 22,619 • Average
TrustScore 3.5 out of 5
3.4
VERIFIED COMPANY
In the Clothing Shop category
Vestiairecollec
tive.com
Company activity
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Claimed profile
Asks for reviews — positive or negative
Pays for extra features
Replied to 95% of negative reviews
Replies to negative reviews in < 1 week
Profile and reviews have been merged
Reviews
3.4
22,619 total
5-star
50%
4-star
9%
3-star
4%
2-star
3%
1-star
34%
Aleksandra Bojenko
1 review
Rated 1 out of 5 stars
VC doesn't pay for sold items
On 21st of November I sold D&G coat. First I receive the message that I will get the money on 29th of November. On 2nd of December I still didn't receive anything. I used chat on VC website to communicate. Luckily (because it's not possible now) I got quick replay that money was send to me on 27th of December and that I have to wait 5 working days. Today is 6 of December and I still didn't receive anything. I spoke with my bank and they don't have any transfers in waiting to my account. I would like to add that my bank details are correct because I sold an itom over a year ago and everything was fine. I tried to have a chat with VC but it's not possible to talk to real person. All the replays are done by a bot.
What a disappointed experience. This website it's not the same as in in the past.
Dear Aleksandra, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
Impeccable great team great service best communication to client
The experience was awesome. I really like the sweatshirt!
I have now been buying and selling on Vestiaire app for more than 3 years.
I have always been very satisfied with my purchases or sales and with the level of service they have provided me with.
They don't say it enough, but you can purchase any local item (in your country) without any fee (shipping or authentication), which is the case in no other similar platform as far as I know.
I can't log in to my account please help me log in to my account I have many orders pending
Dear Erin, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Love this website beautiful products I would recommend this website to anyone
I received the item just like her description. I like what I got.
The bag was in perfect condition and everything was perfect
Incredible product and incredible authenticity process! 10/10
Beautiful, fast shipping, good condition, good seller!
I don't know why my sale was canceled I got no communication from the seller
Dear Michelle, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Everything went well with this purchase and it was received in a timely manner. Thank you!
Just as pictured packaged very well received in a timely manner and I love it
Bought for my wife fast shipping even with all the re-routing
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura, we are getting back to you regarding the defects you have observed on your item. We regret to hear that you are not satisfied with your recent purchase! Please note that you will be able to report a problem on the order page directly within 3 days upon the delivery of your parcel. Thank you for your understanding,
The Vestiaire Collective team