This is a wonderful and trusted site to sell and buy items. Highly recommendable.
Great products. Great service

I have bought various items from VC in the past. I was satisfied because the sellers' items reflected the description of the item itself. But this week I purchased a pair of YSL glitter boots that were described as 'Very Good Condition' from a seller from Italy named Simone. The pictures were a tiny bit blury, but he took photos from many different angles and they looked great. They arrived promptly and looked perfect from 1 metre away, but upon inspection I found that the glitter and the velvet detail was peeling off in various places of both shoes! He had also neglected to remove his used dirty sock from the shoe, yuck! What a surprise. The seller Simone had documented none of these defects of peeling glitter in his pictures. He took the pictures from different angles but not capture ANY flaws. He did not even let me know about these defects when I messaged him to express my interest in buying them, inquiring about the size. When I messaged him explaining I was dissatisfied that the shoes had come with peeling in some places and complained that he shoed have warned the buyer about the defects, he denied this, saying the shoes were "in excellent condition" when he inspected them before sending them! Now, according to VC's terms of description, Excellent condition means they were never worn, so clearly this seller was lying through his teeth. Give me a break - he even left his girlfriend's sock in there! He must have eyes in the back of his head. All I asked him is that he inspect things carefully and list them accordingly. He kept arguing with me instead of offering me a refund :(. Sorry, but no Vestiaire! With no clear policy on how I can get my money back, I will not be choosing to do business with them again. :( These boots were not worth the money I spent on them and I deserve a partial refund.

Vestiaire Collective - Lost item by Hermes, no response from VC team. My sale was deleted by VC the good thing I took screen shoots of this to ha proof of evidence
Lost item by Hermes, no response from VC team. My sale was deleted by VC the good thing I took screen shoots of this to ha proof of evidence.

I sold an Item in fab/22 after posting it with Hermes, the item got lost by currier.

I tried and contacted numerous times VC team via email and chat. No help whatsoever. I was told item is still on the way last time I talked to someone.

As it's 3rd time this year this happened, I started taking screenshots of any communication for proof. Lucky I did cos Vest. C deleted my sale of my account after inquiring about resolution and payment. I find this extremely low move. I have proof of all. I lost £40 sale and ap dress as this never was returned to me. This is not a company that you can count on. They are playing very dirty and slightly illegal game here. Horrible customer service, email no longer works, so really not that easy to get hold of someone to complain. Noone reply to anything. Of something goes wrong, it's on you really. I will get my money back, I won't allow this discussion company to use me like this. It's been 3rd month now. No resolution or help at all. Horrific. I posted it on 26/02/22 and this item never Vas delivered. Noone is helping to resolve. I feeling like fighting with the wall here

Desired outcome: money transfer from the item I sold.
At the moment. No resolution no response no help or support, they just deleted the sold items info from my account. But I have proof of evidence

Bought a fendi bag and paid for it to get authenticated and recieved a fake bag the serial
Number was missing

It is impossible to shut off the annoying marketing notifications from the app.
The only solution is to disable all notifications from the app itself, which means missing out on useful notifications such as, an offer has been made on your item, and so on. Really, VC, you receive 20% commission, do you really need to pester people with annoying unsolicited marketing messages?

Also, it is apaprently a policy that VC will not forward on private messages, or alert you in any way, that you have received a message from a buyer. It sits there silently until you happen to log in to the website and come across it by accident. This is ridiculous. Ebay has no problem forwarding private messages to your email, why do you VC? It interferes with buyers and sellers efficiently exchanging information.

Finally, the delivery of the purchase is slowed down by their indirect shipping method, which I'm sure is supposed to add value but in my experience does not. I think it's unecessary and slows down the delivery to the point of it being a painful exercise waiting for your delivery to arrive. Why not let the seller ship directly; in the hopefully rare event that there is a problem, let the buyer return it to VC for review and VC can refund the buyer. The less meddling by the middleman, the better.

Finally, the website does not accept a pdf file as proof of receipt of purchase. Apparently it has to be an image file, but you do not know this until you waste 30 minutes messaging support and trying to find out what is the problem, because the website throws a meaningless "undefined" error message.

I don't see this website staying around for too much longer with these defects in place.

I would strongly advise not to buy anything on their site. Their authentication check-up is extremely poor. I bought a LV bag and when I received it, the condition was much worse than reflected in the pictures and described. The faults I discovered were not mentioned and neither shown in the pictures. Vestiaire took it back for a second check and said it lived up to their standard accordingly to category. Then i wrote them back with pictures and the specific faults second time. The customer rep said they didn't check those specifics but just a standard check-up. I had 24 hours to decide if i wanted the bag back, or they would just relist the item for the purchase price and charge their usual commission. I am very frustrated as I feel I've been sold a product based on pictures that wasn't reflecting the real condition. Their customer service is poor and slow. So on top of the price paid for the bag, I paid for a quality check-up (as its part of the process when buying) that is extremely poor, plus shipping cost. And their suggestion is to relist the item on the price i bought the bag, using the same pictures so that a next buyer will be in the exact same situation as me. Plus they will charge me their standard commission. So in the end if I decided to accept any of the offers being made on the bag at this point, it will end up costing me equivalent to 150 gbp /1500 hkd and time for a product that i dont even have. So just money out of the window. After telling about my story, other people have told me lots of items on the platform are fake. So poor quality and authentication check-up really isn't trustworthy with them. Conclusion buy dont through them for second hand.

Purchased a MAX MARA TEddy coat from an "expert seller." Supposed to be a size FR40. When it arrived it was substantially smaller than my other 2 authentic MAX MARA TEDDY COATS in a size Medium. Took photos and customer service agreed, however, when I mailed the coat back, Quality Control didn't even bother to look at the comparison photos! Said I could "relist it." Why would I relist an item I did not pay for!?! I received an item that was different than what I thought I was paying for. THAT is the store's responsibility to rectify this, NOT the purchasing customer. That's like me ordering a size 8 shoe and the store sending me a size 6, then saying, "well you can resell it or give it to someone else."
UPDATE: Vestaire responded stating seller listed measurements in posting, however, the measurements listed STILL DO NOT MATCH the actual measurements of the garment. Either Vestaire's quality control never checked the measurements, or they don't know how the measure a garment properly. THE COLLAR IS NOT INCLUDED IN THE LENGTH OF A GARMENT. The seller stated the garment's length was 105cm, but it is clearly less than that. Anyone who knows anything about Max Mara coats knows that a difference in cm means a lot when it comes to how the coat will hang on you and the sleeve length [(especially a Teddy coat size Small (which is what the pink coat turned out to be) verses a Teddy coat Size medium (of which I own 2 tags and labels still attached)]. Teddy coats in a size small verses medium fit drastically different.
This company is so unprofessional and they lack customer service and accountability.

I sold a coat via vestiaire for over a 1000 dollars. I sent it just a day after, but vestiaire canceled the order when the parcel arrived at the french border, because they didn't want to pay costum duties. Afterwards they blamed me for not sending the parcel within 5 day, which was simply no true - I sent them the receipt of the shipping confirmation, they simply ignored it.
I payed 50 dollars to send the order from Switzerland to France. Money I will not get back from them as communication with them is incredibly difficult and frustrating.

Their costumer service lives up to it's bad reputation. It is difficult to communicate with the via costumer service, as they remain unreachable and if the reply, they keep their answers to empty phrases and shallow promises. One answer of them was so irrelevant to my actual question, that it made me wonder if they even read my email.

As many of you, I'd strongly adivse agains using Vestiaire Collective as a selling plattform. They are unreliable.

Worked with customer service and was able to resolve my issue to the fullest extent. Very happy with the results!

My package arrived at the scheduled time, it was not lost, and it was in accordance with the original product