I bought a bottega veneta bag. Once I had purchased the bag my friend informed me that the rings on the handles looked different. Upon closer inspection I saw that they were metallic, while the real one has leather wrapped around the rings. Either a fake - or it has been altered with (which wasn't mentioned in the description). If you wonder why I didn't notice it in the pictures, it was as easily missed as the VC's own team missed it since the listing is pre-checked by themselves as well before the listing goes live.

I directly contact VC's customer service on 3 occasions prior to the authentication & quality assessment stage to make sure they know about this, where all agents inform me that they have 1) noted the issue 2) inform they can't do anything until it is checked by the team 3) if the item has defects and doesn't perfectly match the description I will be informed.

To my suprise, I got an email today saying the item is compliant and has been shipped without any notice of the defects.

I reach out to the customer service again and as I have gotten used to by now with VC's customer service, no one can really help me and all I'm offered is that I have to wait for another email from the "expert team".

The bag is on its way to me even though it is defect that I have been trying to flag on 3 occasions prior to the quality control. Frustrating indeed. It seems like VC's customer service basically have zero power that acts as a barrier to the "expert" teams that you are not able to contact. Once issues arise the customer service tells you that they will contact these "experts teams" and that you'll be notified via email. While in reality nothing is really done. While I can expect this kind of treatment from low-cost airlines, I don't think it's fair for a premium resale site.

Dodgy payments with an elite "higher department" that is inaccessible.
I am very disappointed with this company as the whole customer experience as a seller has been nothing but stressful and time-consuming. Chatting with the customer chat only yield the template answer "The problem has been escalated to a higher department and will take 3 days to get a response" And of course, the 3 days never eventuates. Some chat operators hang up on you before there is a resolution, some are polite but can't help other than hoping the chat wins the lottery and obtains an answer from the relevant department. I have sold 5 item and all 5 shipments had its woes. Shipping out of Austalia requires a sales invoice, Vestaire does not provide that with the shipping label, you have to get on to the chat, request form the operator and hope the support team gets back to you within the shipping window of 5 days that I can now quote, as verified by chat logs from Vestaire staff, that it doesn't exist hence ship whenever or however with no urgency... Poor buyer waiting endlessly.
After that inconvenience, there is the most important PAYMENT. I have not been paid for 1 of my shipments from 22/10/19 and its 2/11/19 today. Daily attempts to hop on the chat line yields no result other than the please wait 3 days for a reply. I was given information that is already displayed on the app such as "payment completed on 22/10" but the money never came through. Verification from my bank was given that there was no such transfer to me as well. I'm also still waiting for another payment from 8/10/19 that Vestaire said got bounced back as the address was insufficient. That being said, I updated all my details again and on 22/10, still, I did not get my money for separate transactions and only got template answers. My regret is I have now 2 items due for payment on 5/11/19,1 outstanding payment from 22/10/19 and I am beginning to lose hope that I will never get my money and sadly, my sold items are already sent out to the new owners.
So my advice is to look for another site to sell your goods. It too much of a hassle for non-professional sellers and way too time-consuming to deal with the horrendous "higher departments".

I dont even know how to start this review.So I posted for sale a set of Alpina Swiss made Cufflinks for £60 then that is where this tale of horror, friendship, heartache and tragedy started. I received a message from Vestiaire Collective saying my item had been deleted and this was a item that could not be sold, As you can imagine I was rather perturbed by this statement, So as any hero of a spectacular tale would have done I contacted the live chat from the app, Now this is were the tale friendship happened...I was put into a chat with a fine gentleman called Harrison and may I say this soldier tried and tried but the powers above would not let him help. I was sent a very generic message saying they would not allow my treasurer on the app as it was classed as a lifestyle item with it been Cufflinks...well as you can imagine to my horror what do my eyes see upon this fine app? I'll tell you...I find Cufflinks from brands such as Paul Smith and so on, so I replied to my good friend Harrison...How can you allow these treasurer's but not mine? Then he responded without hesitation...We apologise but we do not accept Alpina as a brand anymore on our website...Well with this as you can imagine my heart fell I was destroyed I could not believe this to be true! But they are the rules so I admitted defeat with a heavy heart...But! As you reading this, just when I thought the journey was over and the story was finished...To my horror and In my wildest dreams could i not have imagine this...what do I spy with my little eye! Well my friend's ill tell, I see the exact same product I was selling been sold on the app for £234! Well as you can imagine I was shocked horrified so I take screen shots and pass these on to my fellow compadre Harrison of the house of Vestiaire! Well do hear more not but a wisper...I've been left for 2 hours in a chat by myself...no response no nothing, what a sad ending to such a journey. Thanks Charlie

Excellent clothing and service! I look forward to my next purchase!

I AM NOT ONE FOR LEAVING REVIEWS, HOWEVER I FEEL I NEED TO DO SO TO WARN OTHERS WHO BUY FROM THIS WEBSITE.
I purchased a chain chanel belt, the description says silver however when I received it, the belt was 1/2 silver and 1/2 gold so I returned it and they turn around and sent it back saying it was as described, mind you I did receive a follow up email stating " as the belt does look 2 tone the gold part looks more silver " therefore it is as described> I had to go put a claim with paypal as that was my funding source, they told me to send it back to them in Paris which I had to pay over $40 to ship it back. So my warning to ALL is to make sure you look at the photos as well as the description and ask many questions as once you get it you are STUCK with it unless u use a good funding source that will fight for you
I also want to mention this belt was ALTERED the seller used part of another belt that had the authenticity engraving and attached it to the belt, I also used mypoupette for authenticity and it turned out to be FAKE. I will mention one of the emails from this company said the belt was authentic and it is NOT
I will never ever buy from this website again... Please check the other reviews
I did not check until after my purchase
Again I am a very honest person and everything I had mentioned is true and not fabricated

I strongly urge anyone using this site to reconsider. Their quality control is severely lacking and their customer service is offensive. Firstly, sellers are not adequately vetted so information about the products may be misleading, if not completely false, and the quality control does nothing to prevent the buyer falling victim to such false advertising. Should you be displeased with your order for any number of reasons likely to occur, you may not return your order in the case of an individual seller EVEN IF THE REASON IS THE FAULT OF THE SELLER AND/OR VESTIAIRE. In my case, the sizing of the item I ordered were misrepresented and the quality control did not pick it up. When I contacted customer service with my complaint which included pictures and supporting information from the brand the shoes were from, they completely disregarded my dissatisfaction and refused to offer me any kind of return or refund. Instead, they suggested I relist the item on their site, for which you still have to pay for "shipping and handling", so the most I can hope to redeem is less that 75% of what I paid! Please reconsider using this site - it is an uphill battle complete with poor customer service. Should you wish to buy designer clothes second hand, I can recommend REBELLE - I had one experience with far superior customer service.

SCAMMER! 0 STAR!
I wish I read trustpliot before I placed the order. I placed it 3 weeks ago and till now my order has not yet been shipped. I requested to cancel the order and the CS of course, as a scammer company, my request is refused with a non sense and stupid reason (You can refer to below conversation). Now I decide to raise a PAYPAL DISPUTE. SAVE THE HASSLE & STRESS DONT BUY FROM THIS SCAM SITE

We are getting back to you regarding the status of your order reference *******.

As Vestiaire Collective is a consumer to consumer marketplace, we cannot proceed to the cancellation without the seller's approval.

We inform you that sellers have a 30-day period to send us their item. As indicated, if we do not receive your item within 30 days of the sale, then your order will be cancelled and fully refunded.

Unfortunately, as stated in our terms and conditions, we cannot cancel an order before this time.

We thank you for your understanding and remain at your disposal for any further questions.

See you soon on Vestiaire Collective, have a lovely day!
Best Regards,

Emilie for Vestiaire Collective

The best place to do your shopping since I started I never want to stop shopping.

I tried to buy a bikini through Vestiaire. When the bikini went through their quality control, they cancelled my order without asking me. The reasoning being that the bikini had some discoloration in the crotch area. I saw the attached picture and didn't see anything. I was so mad that I didn't get the chance to say whether or not I still wanted it. I'm the customer so I should have the final say. The customer service representative said if the seller said there was a stain in the product description then it would have been fine and passed the quality check. This was so stupid to me. If I get told by vestiaire that there is a stain, I don't even get the choice to buy it, but if the seller says there's a stain in the first place then it's totally fine? They just want to scam you for shipping costs and quality control checks by making you rebuy the product. I paid about 35$ in shipping and quality control check fees which was not refunded to me and now if I want to buy the bikini I have to get the seller to update the description and pay ANOTHER 35$ for nothing. When I asked the representative if I could get a voucher to cover the shipping and quality control check when I rebuy the bikini they did not care at all and my customer service representative left the chat. Even when I emailed the company, they offered no help and only typed out a one sentence response to my super long email along with the infuriating phrase "thank you for understanding". I will never do business with them again and if I find something I like on there I'll message the seller to sell on eBay. This company doesn't care about you and they will blow you off when you need help.

I am new for this app and I submitted couple questions about the product from the seller.
I chat with representative and ask him to explain me what I did wrong. His exploration was it is temporary. However the representative told me that I did not do anything right and there is no red flags and he did not see the problem with me doing something wrong. I was very disappointed. I am disabled and former Federal employee. I just asking people to send more detailed information about the product. No cursing, did not use the unprofessional language and ext. I DID NOT DO ANYTHING WRONG JUST BEING CURIOUS ABOUT THE ITEMS. THEY SHOT MY MOUTH FOR A WHO KNOW HOW LONG. THEY ADVISE ME THAT I HAVE TO WAIT FOR 24 hours. I ASK REPRESENTATIVE WHAT I DID WRONG. HIS ANSWER WAS I JUST HAVE TO WAIT WITHOUT EXPLANATION WHAT I DID WRONG. THIS IS INSANE. THIS IS PURE HARASSMENT. AND WHO KNOWS MAYBE SOMEBODY DOES NOT LIKE A US CITIZEN. AND THAT WILL BE. BE DISCRIMINATION. I ASK FOR THE REPRESENTATIVE TO SEND MY DIALOGUE BETWEEN ME AND REPRESENTATIVE TO SEND OUR DIALOGUE TO THE HEAD QUARTERS TO REVIEW MY ACCOUNT AND SEND ME EMAIL BACK WITH THE OUTCOME OF WHAT I DID WRONG. AT THIS TIME I HAVE NOT RECEIVED ANY EMAILS FROM THE HQ.
I THINK THIS A BIZARRE AND MY FILLINGS HURT. NO ONE IN THE WORLD CANNOT BANNED SOMEBODY WITH OUT THE REASON.
VASILIY.