We have loved sleeping on our new Verlo mattress from the first night we got it. It was probably the easiest purchase we had made in a long time because of the staff and great product!! One of our better purchases!! We sleep so much better, with some mornings being hard to leave the comfort of the bed.
My favorite color is green and I like a nice summer day with a cool breeze.
Suggestion: Besides wishing that it could make me fly. I think that if I woke up everyday in a snazzy suit with my hair done and a clean shave that it would be the cat's pajamas. This you should be working on.
We were so pleased about how easy it was to purchase exactly what mattress we wanted. It was so nice to be able to come into the store and try out different firmness, price levels, etc. on the various mattresses. It was a painless process! We also couldn't believe how quickly we were able to get our new mattress delivered. We've had a terrific night's sleep right from the first night!
I am a bit, but my wife believes the mattress is too soft. It does appear to be softer than the old one, especially around the edges for me. Verlo should have a middle answer.
Suggestion: Firm the bottom, and increase depth of the pillowtop.
The mattress and box spring are great! No more rolling into the middle of the mattress - and it is firm enough to support yet make you feel like you are floating. Also, it is easier for each person to get out of bed without disturbing the other person. Thank you for a wonderful sales experience.
No neck or back aches. Wonderful! Yes, after buying the mattress, I bought a pillow for $59.99 and it did not meet my needs, so I brought it back and replaced it with one that cost $40.00 less, and was told that I would not be refunded that amount. I am a Catholic Sister and have no need of another of your products, and surely can't afford to donate $40.00 to Verlo. I clearly did not understand your return system...and still don't. Any chance that I can have the $40.00 refunded? Thanks for your consideration.
Suggestion: I had to replace all my sheets to fit the depth of the new mattress...unnecessary additional cost.
Definitely the best mattress I've ever owned!
Suggestion: The only thing that gets me is that I only remember it needs to be rotated after we're already cozy in bed. But the mattress itself is fabulous.
Most of the time I am sleeping better. Sometimes I find it is hard to turn over. Thanks for inquiring about your product. That means you care about your product and your customers.
Suggestion: I don't know what I would change. It is comfortable.
It took me about a week or so to get use to the new mattress but I really like it. So glad I listened to you and bought the lesser "firm". It was a pleasant experience all around.
Suggestion: I can't think of anything.
It is not as comfortable as I had hoped. Still feel some hip pain. Do not toss and turn quite as much.
Suggestion: I have to vacuum under the bed everyday because it drops fluff every night. Not as fluffy as the store model.
The first night was a little rough because it was so new but I love my bed! Thanks for a great nights sleep!
Suggestion: I think I would have spent more on a higher V series but I am satisfied with what I have.
My partner and I are no longer rolling into the center of the bed. We have much more support. The mattress and high-price pillows are not nearly as confortable once they have the protector covers on them.
Suggestion: It is too firm on certain areas of my body. My back pain is still present when lying flat on this mattress.
I don't have a ditch anymore that I used to end up in. My bed is also softer yhan my old one and much more comfortable. Thanks, I'm sleeping better than ever!
Suggestion: It's so tall that I have to climb into bed now.
Keep up the good work. By the way, I would send anyone looking for a mattress to Mr. Brylow at the Layton Ave. store in Milwaukee, WI. He is a very good sales rep for Verlo.
Suggestion: So far nothing. I think I may return to the store, lay down on other sample mattresses with the wife, and see if we want to tweak our purchase to that "perfect" feel. Verlo is the only mattress company Iv'e ever heard of that has this type of option.
Suggestion: It's practically impossible for me to turn it as specified in the directions. My bed has both head and foot boards, so there is not much room to turn the heavy mattress. (No, I'm not trying to flip it since it's a pillowtop.)
This mattress was for our young son who wants us to stay in his room till he falls asleep and when I would fall asleep too prior to this mattress, I always woke up in a few hours with a backache. With this new mattress I sometimes don't wake up at all to go into my own verlo bed!
Suggestion: Handles on the side you could actually use when turning the mattress around, its quite heavy and we were told the handles aren't strong enough when moving it.
I am sleeping better however the bed still is not quite as soft as I'd imagined it would be. I had a great customer service experience all the way through with Verlo so thank you guys for being so darn friendly.
Suggestion: I wish it were a little more cushiony or pillowy
We asked before delivery if we could use our old bed frame and were told we could. No mention was given that our old frame needed a center support. Our first indication of this was in the brochure given to us at the time of our mattress delivery. It would be helpful to have this information printed on the invoice or give the customer the care brochure after payment. That way we could have ordered a new bed frame along with our mattress set and avoided the inconvenience of another delivery along with the added delivery charge.
I was very unhappy with the sheet set I purchased in the store. It did not live up to the promises that were displayed in the sign. I was given a very hard time when I came back to the store to return them. Some of the worst customer service I've ever experienced.
Suggestion: It's fine
The adjustable frame/mattress makes it easier to get comfortable and stay comfortable all night. Nice to have a local business and service is very good.
Suggestion: The fabric on the adjustable frame is splitting and wearing out -- odd because it is only about 6 months old.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members