VENUS Swimwear

I love the Venus concept - women-centric and cruelty-free fashion. Their creations are beautiful, and a good value for the price. Despite the negative reviews, I have found their return policy to be super easy and convenient. However, after being a customer for several years, I had my first issue with a coupon and did not have a good experience with their customer service (the reason for 3 stars). Specifically, I received a text offer for $50 toward my next purchase if I spent $100 by 11:59pm. What a great deal! I placed an order the same day. However, I did not see a coupon code on the site or the check-out screen, so I assumed this coupon would be sent separately. I used a coupon for 20% off that they had mailed me, but still made sure I met the $100 minimum amount. A month later, still no coupon, so I contacted customer care. They said I did not qualify for the $50 deal because I had used the 20% off coupon at check-out instead. After explaining the issue with no coupon code appearing at check-out and my understanding of the coupon, they responded that they would honor the coupon, and to contact them if I did not receive it in a couple days. I waited a couple weeks, still no coupon. So I contacted them again, and they responded that they would not honor the coupon after all because I had used the 20% coupon instead. I explained the coupon issue a second time, and they ghosted me. After being a customer for several years and this being my first and only issue, I was really disappointed by this outcome and did not feel valued at all. I may still shop here at some point, because I do love the clothes, but I am looking into other clothing brands in the meantime.

4 days after purchasing an item from this site i got a $45 foreign transaction from DANGHONGHOANG*******733. I was skeptical of purchasing from a random site and now i really don't trust it.

I use to believe in Venus. The owner really needs to be involved in who is the voice of their brand.

I have never ordered from Venus prior, only browsed their site online. Their clothes looked really cute and the reviews from customers where great, raving about the quality and fit.
I assumed with seeing a bunch of good reviews, I would also be satisfied with my purchases when I finally decided to order from them.
I purchased $200 worth of clothing(9 pieces) taking advantage of a couple discounts. I received it at the time they said I would, so far so good.
However, when I opened my box and went through the clothing, I couldn't believe how awful every piece looked.
The material for most of the garments I received, where the polyester cheap material, the kind of clothing you would get online from ordering straight from China(in fact-every tag in their clothing said made in China) or what you would expect to see at a swap meet.
I thought there was some type of mistake and went back online to compare the garments I received to their pictures.
Some of my pieces where not even the same material, cut, color was slightly different, even the print was slightly off from what was stated and shown.
I decided to try the pieces on (might as well) they all fit horribly!
I'm now going to have to return everything. After seeing these reviews I'm worried that they'll say they never received my return or charge me for a restocking fee(I did not see that stated in their return policy).
Crossing my fingers and hoping I don't run into a problem.
I cannot believe all the great reviews I've read, when what I received was poorly made and cheapy fabric- clothing.
Wondering if they use different manufacturers to make their clothing and it's a hit or miss, or if a lot of the reviews are fake. I was even wondering if they use cheap fabric for their bigger sizes (I ordered xl and size 16) and perhaps their clothing is only good quality and fit for their smaller sizes.
All I know is, I will never order anything from Venus again.

I ordered the Y*******-12-OLMUCOLOR CAPRI JEANS in camo last week. They just came today and I am LIVID! In the picture the capris on the model are skinny fit with the waist coming right below the bellybutton and the legs of the capris being tight around the calves, which is what I wanted. Why do you post such false pictures of your products? I am a Curvy woman and ordered a size 12 under the impression that these were Skinny fit. I try them on and they look like board shorts my husband would wear at the beach. Baggy in the legs and the waist is over my bellybutton and I HAVE a LONG torso. These are the ugliest capris I have ever seen. It has happened 3x this year with ALL of your bottoms that I have purchased and have now returned. I follow the size chart and have stupidly relied on what I believe NOW are FAKE reviews because I haven't been able to review any of your products on the ACTUAL website. Consumer Beware of Venus.com they use False Advertising to get women to buy their cheap clothing. You would have better luck on Amazon.