US Postal Service

Don't ever ship anything big with usps. Considering my (local) usps office had decent reviews and the shipping rates were cheap for shipping guitars I decided to take my business to them. Worst mistake of my life. I ended up wasting $140 in shipping the guitar to its buyer and back because of their negligence. The guitar arrived with two huge cracks on the body of the guitar. I purchased insurance for up to $400. All I asked in return was enough to compensate for the damages and shipping. Claim denied. This costed me a great instrument and wasted my money on shipping. DO NOT waste your time with this company, spend the extra money on RELIABLE companies like ups and fed ex. Just a tip, don't buy insurance with usps. It doesn't cover sh*t. I'm considering suing this company but I already know how easy it is for them to get away with their shady business. If this isn't a heads up, try them at your own risk.

Too many of my packages have been lost. I don't trust sending or receiving mail through them anymore since the pandemic. They need help, better workers, better organization, better drivers, a complete overhaul. They are delivering mail to the wrong address. We've had mail delivered to us that was supposed to be delivered in another city.

On 12/14/2020 I mailed my 3 year old grandson's Christmas present to him, paying $19.85 for Priority Mail 2-Day. It is now 01/05/2021 and all I have to show is a USPS tracking history abruptly stuck in time on 12/19/2020. Please Santa-promise me next year you will drop off his gift from me while en-route to your destinations. Perhaps the USPS should invest in some reindeer such as yours for future trips.

The shipping department of the USPS handles it's packages very haphazardly, with the majority of packages damaged, or destroyed within the sorting machines that process the mail. They throw your packages around so carelessly, that a 60 pound package can get shot from a a conveyor belt like A barbell zipped along like a fast ball directed a fragile plastic jewel case. I have addressed these concerns to the shipping department with the promise the problem would be fixed, last year. With nothing done to actually correct the matter.

It's no wonder the costs have skyrocketed for stamps and shipping. I live between Howell and Lansing yet my packages go from Detroit to Lansing to Howell before they come to me. This is wasted time and money when it should be able to bypass 2 of these locations.

USPS has become horrible in the last couple of years. Slow to completely losing mail. Employees don't seem to care! Last year I sent a package to San Francisco, it was showing out for delivery but never showed delivered! Theft or poor handling? I only hope ups will lower their rates enough to make it affordable to sell packages and let USPS handle letters and junk mail. Never seem to lose the junk mail!

Needed to send a package urgently, I went to the post office on Monday and they charged me $30 for guaranteed "2 day shipping" which was confirmed by two men working. Later after I left the post office, I received an email that my package would arrive "guaranteed by Thursday." Thursday was too late, as I said I was sending the package urgently. I am upset that I was lied to and then not helped or answered when I tried to call the post office. I called the 1-800 number for USPS and sat on hold for over an hour. Seriously? You are keeping your customers waiting for over an hour on the phone? No wonder you have such a lot rating. Whole place needs new heads of the company for sure. So frustrated and upset.

I sent a package to Dubai via express and they claim to be delivered within 3-5 business days but it's just a lie.My package was stuck in Carson California for a week and no update at all. What's the use of paying more if you don't deliver in time! Just a BS!

I left one complaint about a package left out in the rain. Instead of talking to me they decided not to deliver any more packages to my address. You can either shut your mouth and put up with the crappy service or say something about it and get no service. Your choice.

I special ordered a product, have been anticipating it's arrival. The day the package was sched. To arr., I go to the mailbox disappointed bc I have all of my neighbors mail. I check the tracking and it says "unable to deliver". After going through it with the post office, I get an excuse that the carrier THOUGHT my residence was vacant and my packages are in their forwarding facility and I will receive them according to how busy they are. Mind you, there are 2 houses across from me that are vacant, the only similarities in the addresses is the first number. It's been over a month and still nothing! I'm so annoyed and frustrated that I paid for my products and don't have them because of their negligence!

In this past year USPS has managed to lose a fair amount of items that I ordered online. I simply can't deal with this anymore. I can't trust them as a seller or a buyer. I think they steal packages. I don't trust them at all. Wish i could take some kind of action. This is killing business!

I get my medication through the USPS and over the last year delivery has been dismal! It arrives in my home distribution center only to see that the next day it's 4 states away?!?! I wish that my insurance company would use a different delivery service already. Even if I pay for expedited delivery I'm still not to expect my package within the 2 days it's supposed to be guaranteed! We all know why the PO is failing, my question is WHY isn't something being done about it!

Sorry excuse of a government run delivery system. My stuff is ALWAYS late, lost, damaged. I'm no longer shipping with them unfortunately most of my packages come through them. I'm still waiting for a package from less than a 100 miles from me. No bad weather, just poor excuse of service. It's been a week. I hate the usps

Keithville, La USPS ******* Keithville, La.******* has been having problems of missing or not delivered packages.I bought a starter from Amazon and carrier brought me a empty box.Also carrier lied and said I cursed her out when I never did.Now she claims she's unsafe and used that to not deliver my packages.Made a claim with corporate and they got on her side and said I have to pickup packages from post office when I have paid for the to be delivered to my residence,wow!Mind you this isn't the only incidence.Don't see how this post office is still operating.

Some of these carriers need to go through training of how to put the correct mail and packages in the proper location. At least 2 times a week I get my mail placed in which ever box they like that day rather than in the proper box, people need there packages and then to get a message that your item was delivered yet you go to get it and nothing, but 2 or 3 days later a neighbor delivers your item with a number not even close to yours. It's getting old and I'm tired of it. Fix it!

Update: Day three and still can't get any customer service. To get a live person on the phone means sitting on hold forever, they don't respond to emails, and the chat bot is a total waste of time.
They are still telling me my address isn't the correct address!
If I could give them -5 stars, I would!

I tried to get a package redelivered. They won't let me sign the pink notice as I have always done. I found this out after spending half an hour on their automated phone system that can't understand anything I say, and just keeps sending me around in circles, and after going on the website for 15 minutes, where it says that the address where they hung the pink notice on the door isn't the correct address, even though it automatically put the number in the box when I entered my address! I finally told them to send the freaking package back and explain it to the seller why they have to refund my money!

Rude. Didn't help at all. Told me to stop talking when I was asking questions. Got annoyed with me. Unreliable. Horrible. If they wanted people to use them more maybe get people with customer service skills.

Never purchase any collectables, expensive or rare items, from any on-line company that uses this anxiety ridden company as it carrier. You will be a nervous wreck hoping your item makes it to you. USPS is NOT to be trusted to deliver. When you track your item, it appears to be stuck, then you really start to worry because of the time lapse. I have had this entity lose a package of mine and I am very worried about another. I was able to get refunded, but when you are a collector, that is not the point. You can not reach an actual human being to talk to when you call "customer service". What you get is directed back to the main menu, regardless of what you press. I can not believe in this day and age a giant like USPS is treating paying customers this way. I was better off booking a flight to the location where I bought my item and picking it up. Never again.