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US Postal Service

How would you rate US Postal Service?
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California
1 review
0 helpful votes
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Fix the issues
January 3, 2023

I repeatedly request that they date the days instead they are lazy and vague. Government uses our tax dollars wastefully just like edd loosing our money that significantly and how are they punished? Moreover small Business department stealing federal money from small business. That's exact how the pages looks with all those horrible markings. That's professional gov at work.

Date of experience: January 2, 2023
New Jersey
5 reviews
28 helpful votes
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Hey, what could go wrong when a quota guy with corn rolls, listening to rap, places my mail in the wrong apartment number (1 of 16), and then it gets lost for endless tracing and reissuing weeks later? God forbid he'd recognize my last name on the other mail and make the connection there is only "one of me" in the complex. Our Standards are getting lower and lower. Sure unemployment number is "impressive". Ya need 5 people these days to do the work of 1 smart/conscientious person of yesteryear.

Date of experience: August 6, 2022
Michigan
1 review
2 helpful votes
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Don't believe the hype
August 17, 2022

Recently my son joined the AirForce and moved across the county. He asked me to send some personal items, which I promptly boxed and took to the local post office. I asked for options, and paid the up charge for express, and received tracking info. Of course my box did not get to its destination on time… funny thing is it will be received the same day that the regular shipping would have arrived. Save your money and don't expect too much.

Date of experience: August 17, 2022
Missouri
5 reviews
6 helpful votes
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Finding a reliable packaging service provider is a tough ask in the present day. However, after coming across the United States Postal Service website, I found my woes taking a backseat. This website is one of the best that offers services for delivering and receiving messages without any inconvenience. Regardless of whether you need a recent shipping label or searching for the latest stamp in the music icon series, this website is the place to be. I was quite impressed with the collection they had to make thing simpler for visitors. The service provider poses as a perfect business solution for all.

Date of experience: June 19, 2013
Illinois
1 review
0 helpful votes
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Perseverance
July 30, 2020

The Tradition is literally historical.
The expectations are distinct and uncompromising.
Despite all, Through multiple generations and unending challenges has persevered.
No I am not a employee nor are any of my friends or loved ones.
I only know that see since my childhood of eager anticipation of receiving my packages of perceived treasure. To a half century later in the Autumn of my life.
The Postal Service and its men and women have come through admirably.
May your proud tradition continue.

Date of experience: July 29, 2020
North Dakota
3 reviews
0 helpful votes
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Awesome response!
April 3, 2022

Needed help on a busy "Amazon Sunday" in Norwich Ct. Needed my packages because I was leaving town. Supervisor Christian was a wonderful help. She got the job done. An additional supervisor J. J. stopped in on his day off to help get things done. These two are to be praised. I'm sorry I don't have their last names but they are from the Norwich, Ct. Hub. Thanks so very much for help. This was a must get it done by today and it did.

Date of experience: April 3, 2022
Virginia
1 review
0 helpful votes
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Outstanding job
July 22, 2023

A big thank you to Sungsi and Joyce for their outstanding assistance with direct mail. They're incredibly knowledgeable and provided all the necessary information promptly. They even went the extra mile, staying late a few minutes to ensure our order was completed. We truly appreciate your help and exceptional work!

Date of experience: July 21, 2023
California
1 review
0 helpful votes
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I've lived in Piru for 2 years now, and one of the pleasures of the community is Monique and Eric at the local Post Office. They are a joy to know. I don't feel like a customer with them, I feel like I'm part of the family. The two of them make such a great team, no one is perfect but I must say, I've been here for 2 years and they have been error less. 100% great customer service. My 6 year son Benjamin loves him some Monique.
What a model site? They know what they are doing and they provide outstanding customer service to our community, and by the way, they are some of most honest people I've ever met.

Russell

Date of experience: January 23, 2024
Texas
1 review
0 helpful votes
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Michelle the postmaster in Mclean Texas is great! I did a temporary change of address and did not receive my my for 2 months. She took the time to call the postmaster at my previous permanent address and found what the problem was and 3 days later my PO Box was full of my mail and medications! Thankyou Michelle I could never even get a real person on the phone! Michelle saved me!

Date of experience: June 6, 2023
Tennessee
3 reviews
0 helpful votes
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My insured package I missed because I was at work. Left notice paper.04/05/24 I went to post office the next day (04/06/24) but they can't find my package. I requested online to pick up on Monday 04/09/24 I had confirmation number saying available.I went Monday but they can't find my package and came back many times still they can't find it. Last time I went I asked the manager that I can talk to but she said no manager. She had a print out that it was sent to the sender from Jefferson, IL and have signature. I said the sender is from Las Vegas. I said if she can give me a copy but she did not. The sender sent me copy that they never sent back in Las Vegas. Never scan to send back.Blue flag still Cordova and recipient is available. Meaning why they can't find in post office?

Date of experience: May 2, 2024
Missouri
1 review
0 helpful votes
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Difficult
May 15, 2024

Found this location to be unhelpful and unfriendly, they didn't offer any assistance to help mail a package. I wouldn't recommend using their services.

Date of experience: May 15, 2024
Georgia
1 review
1 helpful vote
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I am surprised how these stupid people deliver election mail. Very disappointed. Even I chose Priority mail express. Still did not deliver after one week. What a bunch of dirt bags.

Date of experience: April 13, 2024
Michigan
1 review
1 helpful vote
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We've had problems for years, never gets better. If we get our mail correctly for any length of time, it's considered a gift/blessing/happy accident from our USPS. We get mail belonging to our many neighbors frequently, and I'm sure many get ours, although we never have it given to us, as that would be someone else's inconvenience. Also, I currently have a package, delivery delayed by USPS for going on two weeks now, with no explanation. Who knows what's up with that. I'm going to assume lost. USPS is unprofessional and lacking, and every time I am expecting something that's important to me, I get anxiety when I realize it is being delivered by them. Curiously, my unwanted junk mail is brought to me flawlessly.

Date of experience: February 5, 2024
Florida
1 review
0 helpful votes
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My packages always gets lost...it's impossible to get somebody on the phone.
Once you package is lost and filing a complaint you just get a apology email and that's it.
I rather pay extra for ups FedEx or anybody else!

Date of experience: March 25, 2024
Colorado
2 reviews
4 helpful votes
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There exists a pattern where they, in full confidence, dictate to you dates and down to the minute times of their delivery. Great except it a total lie. Every time they claim to have delivered something its a falsehood. If this was placed in the mailbox, then why is it when I go there and open it, it is not there. I suspect a lazy political hire who marks off packages as delivered instead of delivering them. I fill out the 5 page form asking questions they should know and the system fails, try again later. Trash

Date of experience: December 13, 2023
Virginia
1 review
0 helpful votes
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Rude clerk who is unaware of how to post customer packages with postage already on them. Even more idiotic postmaster who advises business clients to insecurely mail parcels in clear violation of postal regulations.

Date of experience: June 30, 2023
California
2 reviews
7 helpful votes
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Bad experience
December 12, 2023

USPS has fallen short of all expectations. They charged me $121 for international shipping, rejected it for a minor description error locally, returned my package.my package never left the US! Did not refund my money. Ruined the holiday for my aged mother waiting for the package. Worse, no response by the post master general or the USPS consumer advocate to my grievance. They did not even bother to acknowledge my complaint. Mailed a whole bunch of cards to India. Not one was received. So don't know why USPS is taking our money but not delivering service?

Date of experience: December 11, 2023
Michigan
1 review
6 helpful votes
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Worst service ever
December 13, 2023

3 out of 3 failures. Never again. I'll pay for UPS before I ever use the US Post Office again. I sent certified mail with tracking numbers. One was delivered to the wrong state, the other two ended up in limbo. They have never been delivered and if the post office screws up its all on me to resolve their mistakes. Call their 800 number and wait on hold forever file a missing mail claim. How do they stay in business with this level of crappy service

Date of experience: December 13, 2023
Idaho
1 review
2 helpful votes
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USPS is not delivering out mail!
June 13, 2022

It is now 6/13/22, the only attempt to deliver was on 6/2/22. Our business is open, and has been open. Customers access us, so can you! Drive into the driveway and get out of your vehicle. We needed the package two weeks ago!

Date of experience: June 13, 2022
Massachusetts
1 review
25 helpful votes
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A disgrace
December 26, 2020

During one of the worst years in modern American history, we needed the USPS to step up and be there for us. They failed miserably. Our packages have yet to be delivered! They are sitting in distribution centers for weeks at a time with no update in tracking. We paid for 2 day priority and received nothing but disappointment. It's a disgrace.

Date of experience: December 26, 2020

Overview

US Postal Service has a rating of 1.4 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 392nd among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199