From the first time I ever tried to place an order on this website they have automatically canceled the orders for no reason. I had the money, I was a real consumer and they have blocked me from ordering. I have no idea why, and none of their customer service representatives will discuss it with me. I love the clothes on the site and I really wish they would process my orders, but for some reason they automatically marked my account as one they will not process orders from. It is incredibly frustrating that I can't even get help or answers from the customer service department.

While I do like the stores and their clothes, I'll never buy form their online site again. I live in Mexico, where there are no UO stores, so getting international shipping is great. I decided to order a couple of things, which included an Urban Renewal blazer that was on sale. I got a cheaper, horrible Liz Claiborne version which looked stolen from my grandfather's closet. I am very dissappointed; shipping this back will be hell, and I don't want to pay more shipping for nothing.

This is the SECOND time Urban Outfitters has failed to issue a return to my credit card. The total is over $200 dollars and I have called. They say if failed to go thru in processing and they need to push it thru. It has been 6 weeks since I left the items at the store and they would never issue this refund if I did not call them. Buyers beware if you need to return an item you may want to consider store credit or return because once you leave it there, it's gone and your credit will not appear on your statement.

A total nightmare to deal with customer services if you have a problem and want to return the purchase. It states clearly online that my purchase can be returned until april. Yet custoner service say I cant return. The stores are closed due to lockdown there is no facility to get item collected from your house. I dont have printer. Cant get a QR code to hand in locally by relative. I am sheilding. Every store in UK is giving people extra time to return. But their customer services dont think so, pandemic or not. Dont buy from here. Too many other places to spend your money.

My order was on back order. Didn't ship over a month later. I called customer service and the rep said my order would be shipped that following Friday. It didn't. Then I called the Monday after and the new rep told me it's dated to ship THAT friday. I asked my shipping to be refunded and she said I'll get an email confirming whether it will be or not in 24 hours. Week goes by, no email and no shipped item. I called the next Monday and the rep is now telling me it's for sure being shipped this Friday and I'll get an email regarding my shipping refund within 24 hours. Needless to say, I'm not holding my breath.

I placed an order online back in November with this company. One of my items arrived fine but my second item which was a glass globe was delivered shattered. I have been trying to reach the company for 6 days now and the phone number they provide is no good. Their online chat bot always says no live agent is available and after several other electronic attempts to contact them including message sent from chat bot and email no one has returned my call. I used their afterpay installment system so I can't dispute the charge with my bank and the AfterPay installment company refers you back to the business for refund. First and last experience with this company.

They wrapped my mom's gift (ordered online) in plain white tissue paper, taped badly with scotch tape and with an ugly Urban Outfitters sticker on it. I'm glad I had it shipped to me to include a card with it instead of to my mom. I unwrapped it and it had a large shipping sticker on it underneath the tissue paper. They obviously don't care about a gift being wrapped nicely for the pleasure of the gift recipient. I paid $4 for the wrapping, and they obviously only spent 1 minute of labor and 10 cents worth of supplies to wrap it.

So I've purchased quite a few things online from UO and every item has turned out great! Yea some of the clothes can be on the pricey side but I find that the quality is there (on most items). Shipping didn't take too long and I could track it so I knew exactly when I should expect it! One thing I wasn't too keen on was i ordered two items at once but they shipped them separately so I had to wait a while for the second item. Like why? But overall great experience and no problems so far! :)

This company authorized payments for two online transactions on my card but cancelled them without reason. I called everyday for 3 days, spoke to 2 departments to be told by everyone a "coordinator" would contact me to get to the bottom of the cancellations. A week later, I still haven't been contacted and the money still has not been refunded. This company is great about taking your money for sales but horrible with customer service and escalations. During my call the rep told me "unfortunately there is no one to help you at this time." I'm still trying to remove a hold for $600 from my card. I wouldn't suggest using this site at all. If you can't get to one of their locations, do not spend your money with this company.

Under no circumstances buy this. It might work for jewelry, but not for scarves!
This is the flimsiest piece of junk I have ever bought. I used to love Urban Outfitters, but now I will never make a purchase from them again. This is junk. Even with carpenters glue before the screws, the damn thing fell apart. Worst thing I ever bought online!
Surprised at Urban Outfitters for selling it?
Sorry, but I am so disappointed in you for selling it? Why? Didn't any of your people try it out first? They must not have, or you wouldn't sell it! What a piece of junk! Blessings, kimh.

I love Urban Outfitters for the middle-of-the-road clothes that I can be comfortable in and wear to work. Yes, there exists some of that at UO. urbanoutfitters.com has some great on-line only sales, and because of how ridiculously over-priced the clothes are generally, the sales prices come in handy. I've gotten $3 shorts there and $10 dresses if I am just diligent about checking in on the website. Plus, if you're in the range of XS to S, you have to get in more quickly because those sizes go fast. Yes, it's a lot of work but well worth-it because the clothes, on average, last 5 years for me. The shipping is always right on, and I've never had a problem.

Awful customer service. Doesn't deserve one star. Don't expect your order to be dispatched on time and when you request to cancel your order apparently they can't do that even when you request it 5 days before it is dispatched. Ordered 10th July Dispatched 18th for a 4-5 day delivery.

Very incomptenet, they got my order wrong and I had missing items, called twice and had to stay on the phone for at least 15 minutes, finally when I was given a discount for my inconvenience. I receive an email letting me know they wont apply it. Then why would you offer it and indicate it has been approved to begin with.
I wouldn't recommend ordering online.
If I can give a 0 star I definitely will

Their clothes are top quality, yet it was incredibly hard to place one of my order. All I wanted to order was a pair of riding boots and I cannot even explain what the site put me through to order those shoes. I had to sign in, then out, then in, then into another account (at one point they asked me to create a new account), and by the end of this the quantity of the boots mysteriously changed to 7. I still love the site though, just because of their clothes.

Bought several items from them for Xmas presents for my kids. After several weeks stringing me along with messages about items being back ordered (but still on time for Xmas) they just cancel the orders…On the 20th December. No apologies, no attempt to substitute. Now it's too late to find replacement items. And the ONLY item they were actually able to ship is MIA despite supposedly being shipped on December 11. Thx UO, you screwed me for the last time. Hope your company goes down in flames!

Ordered daughter's 16th birthday present well in advance. Supposedly in stock but apparently not. When it hadn't arrived 10 days later, supervisor (Amy) said it was supposed to be in stock the next day, she would have it shipped overnight, and if it didn't arrive in stock as expected, she would call and let me know. No call so I assumed it was on its way. Still not here 3 days later, so I called and was told it shipped today but it was impossible to change shipping speed to overnight. Seriously? In 2019? Now it's too late to shop for something else before the party tomorrow. My daughter will be terribly disappointed. If only Amy had called as promised, I could have shopped elsewhere. Thank you very much, Urban (and Amy).