This is the first time writing a review on a company. I usually don't voice my opinion but now I'm really mad. Whenever I order something from Urban Outfitters a get a confirmation email and 5 minutes later a cancellation email stating that my order was canceled with no explanation. I really wanted a certain item I called customer service told them about my issue and asked if I can order via phone and they told me a customer service rep will contact me shortly. In the meantime I tried ordering online again only to get a confirmation and then the familiar cancellation email. I called again and was asked to call the processing department where I was told someone will call me back shortly and now 5 days later I'm still waiting for the call. I really want that item and only they sell it but had enough!

I ordered something for $50 and never received it. They put a hold on my account and when I called, they said I have to file a police report to remove the hold. This means taking time out of my day to go file a police report for a $#*!ty company that doesn't even respect their customer. Will never ever buy from this company again. And please save yourself some time and don't purchase from this horrible company that probably exploits people and over charges.

This whole company is a scam, they steal your money. Worst customer service I have ever dealt with.
I ordered a furniture item in February 2022 (wardrobe). Biggest mistake ever. The item was of poor quality and defective, so it could not even be assembled properly. I contacted customer service for a refund, first of all, they made me disassemble it and fit it back into the original box which took me hours but that's fine. Item was picked up within the next several days but to this day I DID NOT RECEIVE MY MONEY BACK. It is May! It's been 3 months.
I contacted their customer support through the chat several times and all they can give me is empty promises. They have been withholding my money for months, and I don't even believe they'll refund me.
It is not just $10, it is $216. Never again I will buy anything from this place.

I bought a shirt and top in the sale, which never arrived. I contacted urban outfitters to ask where the item was and was told it had been delivered.
After disputing this with both urban outfitters and the post office. Nothing was done, for four months.
During this time I managed to buy the top again but it was no longer in the sale so paid full price. I asked urban outfitters to refund me the full price item but they have refused. Not only was it their fault I never got back the original order because they took so long to sort it out but then they refused to rectify their mistake by refunding the full price item which I only purchased because they were taking so long to sort anything out. Don't buy anything from this company they don't care about their customers and their staff are incompetent.

After being told an item was in stock, I went to the Las Vegas store and it was not in stock. I then ordered this $26 colander to be shipped to me and they got the shipping address so screwed up, the package delivery could not even be corrected because UPS will only MODIFY or correct one parameter in a misaddress, and they got three parameters wrong---the street number, the unit number, and the zip code! When I complained the company, they offered no solution and took no responsibility. I then "googled" for the exact phrase, "Urban Outfitters Sucks" and 1100 hits were returned from the search.
Another satisfied customer? NOT!

My order had a total of 6 items and was supposed to be delivered in two separate packages, which I was fine with. The first package came within two days, which I was super happy with. However, it was missing an item. Customer service lady was a little unenthusiastic but did issue a refund for the missing item. Second package was said to be delivered but was nowhere in site. I called again, and they happily refunded me for the second package. I don't know if it was the fault of the delivery service or Urban itself, but it was a hassle having to call over and over again. But for the two items I did receive, one was a little unlike the picture and the other was a romper that rode up your butt too much. It looks like I'm going to end up returning the ones I received, so basically I spent days ordering and waiting just to end up not keeping any of the clothes.

Every time I have order from UO I'm always amazed with how quick shipping and processing is, especially living in Canada (standard shipping takes a somewhere b/w a week and a week and a half). However, I do hate paying for shipping even though most/all of my orders are over $50. Also, some clothing items are very expensive but I can never find anything as good as UO. Despite, such bad reviews from others I will continue to shop and recommend urban outfitters to my friends.

I ordered 2 pairs of skates at the same time, the smaller pair said it would be delivered on a specific date and was. The larger pair said it would be delayed for 2 weeks and then delivered. After the 2 weeks it said delayed another 2 weeks, 2 weeks later delayed again 2 weeks, not impressed.

15 years I shop on the web and I have never seen that!
I bought a track suit on Urban Outfitters. Put in the basket and paid for assorted top and pants.
I wait for my parcel and receive only the pants, in the same time an email saying top was not in stock! They did not charge for it but I wanted assorted top and pants.
I only have a pants...
I complain and they blocked my account impeaching me to order again!
What the f...?
Just dont buy there you will end up screwed and full of deception.

I've been trying for two days now to order from UO. Everytime I enter my address, it requests I log in again, only to take me to the same address information to enter again! Then I have to sit and watch the whole process repeat! A watch I wanted to order is now out of stock and I've been trying for two days to order it! I tried using the 'guest sign in' where you just enter your email, but it then forced me to create an account!