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Unitel Direct UKReviews 87

3.4
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Unitel Direct UK Reviews Summary

Unitel Direct's reputation is marked by a stark dichotomy in customer experiences. On one hand, many clients praise the company for its effective marketing services, responsive customer support, and successful results in improving online visibility. Positive feedback highlights the dedication and expertise of staff, resulting in high customer satisfaction. Conversely, a significant number of reviews express frustration over aggressive sales tactics, unfulfilled promises, and difficulties in contract cancellations, leading to legal disputes. This contrast suggests a need for Unitel Direct to address its customer service approach and enhance transparency to improve overall client trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
34
value
32
shipping
13
returns
18
quality
29
GB
1 review
18 helpful votes
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Charges
September 16, 2016

I am a 76 year old pensioner on a basic pension i said yes when they said they could reduce my outgoings then i found it going to go up by £10 -£20 per month so within the 14 days to cancel next i received a bill for £42 for something i didnt use or want then they are charging me £700 to tuminate the contract with admin cost £1370 they said because i didnt put it in writing i am still liable NOT A GOOD COMPANY

Date of experience: September 16, 2016
Customer S. Unitel Direct UK Rep
over a year old

Hi Edward, thanks for taking the time to write a review.
This doesn't sound right that you are paying more. Our pricing is one of the cheapest on the market.
Let's get this sorted for you and turn you into a happy customer.
I'm unable to locate your details from your user name so can I please ask that you send an email to directorsoffice@uniteldirect.co.uk and I will pick this up first thing Monday morning.
I look forward to speaking with you and getting this resolved.
Regards
Peter

GB
1 review
19 helpful votes
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I'm very happy and satisfied with the services of Unitel Direct Limited. They went beyond my expectations by providing me with a complete custom website that added value to my company. Their technical team is highly professional and understood exactly what I needed. If I had to rate them for their services from one to a hundred, then I would give them more than one hundred. I am very satisfied and happy with the website that Unitel Direct developed for us. Apart from being user-friendly, I can change details and information easily and quickly. We get many comments about the images and graphics used in the site. It is a pleasure to be able to provide positive Unitel Direct Limited feedback. I would definitely recommend them to others and I will be getting in touch with them for any of my website design and re-designing needs. This is a company that can enhance a normal looking website with their creative re-designing services.

Date of experience: July 14, 2016
GB
1 review
13 helpful votes
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After trying to collaborate with various different companies from the UK, I get a chance to work with Unitel Direct Limited. I have teamed up with them on several website projects, and get a fantastic working experience with them. With a personal experience I recommend their services to all my friends and colleagues with confidence and assurance of their outstanding services. One of the top Unitel Direct Reviews will be of my own review as I can count various excellent things about them such as they have a talented staff across a wide range of web technologies such as web design, web development, SEO, Online marketing and many more. They offer fast turnarounds, and one of the top qualities they have is an excellent communication and customer care service skills that make them unique in IT Industry. I'm thankful to work with them and will like to do so for a long time.

Date of experience: June 30, 2016
India
1 review
16 helpful votes
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Honestly, I was very unsatisfied with the design of my website. It looks so simple and boring. I was looking for a web designing firm or professional designers who can give a new look and create an advanced and impressive website for my company. Luckily, I came across with the Unitel Direct Limited. I contacted the company and talk to their professionals and explained them my requirements. I was delighted and pleased to see the final outcome that transforms my simple and boring website to innovative and user-friendly website. I must say they do exactly what they have promised. They took care of each and every requirement that was specified by me. They exceeded my expectation and I was really satisfied to see the final website. I would like to thank them and their professionals who executed the entire task so brilliantly. Their dedication and proficiency towards work that has fetched them a number of positive Unitel Direct reviews from their clients.

Date of experience: May 16, 2016
GB
1 review
15 helpful votes
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Over £500 to cancel a "contract". Staff are rude when you want to cancel and will hang up on you.

Date of experience: May 10, 2016
Customer S. Unitel Direct UK Rep
over a year old

Thanks for taking the time to write a review. Firstly I am very sorry you feel this way, I assure you we are not "scam artists". If you are in a contract that you are trying to break early then there will (like every other service provider) be an early termination fee to pay, Such as when you are in an agreement for a mortgage that you wish to terminate early - you will have a redemption fee to pay. I am unable to locate your details from the post. Please can I ask that you email us directly and allow me to investigate your account, as for a member of staff "hanging up on you" then this will be looked at as well. This is not something that we would ever allow unless a customer has been rude and using abusive / offensive or threatening language. I look forward to receiving your email customerservices@uniteldirect.co.uk

District of Columbia
1 review
6 helpful votes
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I was seeking for web designing company that can offer me an opportunity to showcase my business in an effective manner. I did a through survey to locate a perfect one. Meanwhile, I came across experts, known as Unitel Direct Limited. Soon, I decided to gather more details about these experts. After this much research, I finally decided to get along with them. Then I realized that they always make sure to implement each fine detail before finalizing a design. I got results that are far better than what I expected and it would never be wrong to say that they really work hard to deliver their best. They are highly engaged to satisfy each customer and this can be seen in several customer satisfied Unitel Direct Limited reviews. I also like to post a Unitel Direct Limited review to thank them for delivering high-quality services.

Date of experience: April 19, 2016
GB
1 review
13 helpful votes
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We have now been with the above crap company for 12 months which was to long, they refused to look into our fault and told us it was a line fault. We then recivied a overuage on our account, they have now credited this but not the line rental because we where using internet without a line. This company is a ripoff and a bunch of cowboys. I got cut of for expresing my oponion about this $#*! company

Date of experience: February 2, 2016
Customer S. Unitel Direct UK Rep
over a year old

Thanks for taking the time to write a review. Firstly, I am very sorry you didnt have a good experience with Unitel Direct, we work very hard at Unitel to makesure that we are doing the best that we can for our customers. I have to say that I find your review unfair and untrue. For data protection I cannot publicly state why your line was disconnected, however, I can advise that as part of our terms and conditions (and every other service provider) lines can be disconnected for a number of reasons - such as non payment for example, but, never for expressing and opinion. I have looked over the full notes on the account and I can see that you reported an issue with your line and connecting your broadband. A fault was raised to BT Openreach, they advised that there was no fault on the line. With regards to your over-usage, the package that you signed up for was a budget package and had a fairusage policy of 40g per month. You were going over this considerably, again, we notified you each time you exceeded your usage by 5g to advise of this, we offered an increased tariff for an additional cost, this was declined. You are now no longer supplied by Unitel, we wish you the best for the future. Regards, Unitel Direct Reviews Team

Arizona
1 review
10 helpful votes
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I started working with Unitel Direct Limited few months back, and I was hired as a Sales Manager. I had worked with various companies, but the experience I have gained by working here is far more satisfying as compared to others. They lay emphasis on the development of the employees and closely analyze their performance. They also make continuous efforts for the betterment of the staff members. They offer a professional working atmosphere to the employees, so that they can contribute more towards the success of the company. So, I am posting my review among many Unitel Direct reviews, as a gesture to say thanks. Unitel Direct values their employees and this is clearly reflected through their policies.

Date of experience: November 16, 2015
GB
1 review
23 helpful votes
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Bunch of cowboys who just demand more and more money for doing nothing!

Date of experience: October 12, 2015
Customer S. Unitel Direct UK Rep
over a year old

Thanks for taking the time to write a review. I am unable to locate your account, please can you email into our customer services team - customerservices@uniteldirect.co.uk and I will be happy to take a look at your account. Kind Regards, Unitel Direct Reviews Team

GB
1 review
21 helpful votes
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I am quite impressed with the outstanding SEO solutions offered by the Unitel Direct Limited. I would like to say that initially I was not sure about hiring them, as my previous experience with a SEO company was not as I expected. So in order to make an informative decision, I contacted their experts, who assure me that they would make all their best efforts to resolve my issues, and i got to say that i was quite relaxed after having a conversation with them. I opted for their silver plan and it worked really well, as it fulfilled all my requirements at a reasonable cost. They are known for their services and this is clearly reflected in their Unitel Direct reviews. I must say that hiring them was a wise decision because they helped me improve the visibility of my business on some popular search engines. I wrote Unitel Direct Limited this review as a gesture to say thanks for their exceptional services. Thank You Guys!

Date of experience: October 1, 2015
GB
1 review
7 helpful votes
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Unitel Direct has been managing my website for more than a period of two years. In addition, they are also promoting it through their excellent SEO solutions, and I would like to thank them for their hassle-free and cost-effective services. They provided a technically advanced and attractive website, which presented my business in a better way to my clients. Their experts offer the best methods to keep my website up to the standards of the market, and even ensured to improve its ranking. They helped me a lot in the development of my business, as they made constant efforts to increase the visibility of the website, which ultimately helped me to attract more customers for my business. So, I would like to leave the Unitel Direct Limited with a feedback as an appreciation for their brilliant work. Each and every Unitel Direct Limited review gives a clear view about their ways of handling their projects.

Date of experience: September 24, 2015
GB
1 review
12 helpful votes
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I would like to thank Unitel Direct Limited for their incredible website designing service. Recently, I hired them for designing my website, and I have to say that they did an amazing work. I contacted one of their experts and explained my needs. Initially, I was little tensed before hiring them, as my previous experience with another designing company was not good. But, after going through Unitel Direct reviews, I felt really confident about the services. The quality of their work did reflected their experience in this field. When it comes to web designing, there is no one better than Unitel Direct. Their prices were also reasonable and the services they rendered was also good. I opted for their silver plan under which they offered me template designs, unlimited text, and many more things. I would like to recommend them to all for their excellent services.

Date of experience: September 14, 2015
GB
1 review
9 helpful votes
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I choose Unitel Direct Limited for the marketing and designing of my website because of the their positive feedback that I came across. The company has been able to get us to the top of the search results in all the areas that we chose to focus on. Working with this notable company was indeed a matter of pleasure. They respond very quickly and leave no stone unturned in ensuring a fantastic SEO service at a great price. I would like to thank them for the dedication they have shown in my project. They were really good advisors. I am very pleased with the end result and would gladly recommend everyone who is building their own website.

Date of experience: August 6, 2015
India
1 review
2 helpful votes
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My Special thanks to your team for the wonderful job. This is more than i expected. I wish all the best for all team. Keep it ahead.

Date of experience: June 26, 2015
India
1 review
10 helpful votes
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This is the first time that I am sharing my experience and writing a review on Unitel Direct Limited. I contacted Unitel Direct Limited for getting my business website to be more dynamic and effective to achieve my target visitors and gain profit from it. But apart from website designing, they also provided services like search engine optimisation and social media marketing that helped me in many ways. The work delivered by Unitel Direct team was extraordinary and excellent with high level of service, that too at a reasonable price. Their expertise has helped me to maintain high Google listing that resulted in my business growth. Unitel Direct Limited has surpassed my expectations on all levels. My websites now looks great and works better than I ever expected! I always refer your services to my friends and co-workers.

Date of experience: April 2, 2015
India
1 review
11 helpful votes
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Unitel Direct
March 26, 2015

Unitel Direct has done an excellent job for me. I am more than satisfied with their regular reporting. I have received full data on cost per lead for various channels. Unitel Direct's ability to build an affinity and relate to all our requirements in the right manner was indeed very impressive. They have a dozen of great minds that provided us with good directions and pushed us towards smarter decisions. Their extensive knowledge of web marketing has helped me foster apprehension of all the essentials of online marketing. I am glad to realize their supreme management of my website. My company is very happy with this level of contract with them that has resulted an overall high level of success.

Date of experience: March 25, 2015
India
1 review
3 helpful votes
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The team at Unitel Direct knows what my website needed in order to recover from the penalty, and they implemented really effective strategies. I am really pleased with the results of the work by the company, and my website is up once again. Thanks a lot guys!

Date of experience: February 17, 2014
India
1 review
2 helpful votes
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Great company to work with. These people kept me updated about every step of the development of my website, and I found that my inputs were considered highly. These guys are expert at what they do, and this is why I will surely recommend them to all my contacts.

Date of experience: December 19, 2013
India
1 review
1 helpful vote
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My last SEO company failed to produce any results, and now I am looking for a new service provider. Unitel Direct reviews seem good, and maybe this company can help me get an increased visibility over the web.

Date of experience: December 8, 2013
India
1 review
3 helpful votes
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I have read a lot of great reviews about Unitel Direct. I am planning to switch my internet marketing company as they are not giving any results at all. Maybe Unitel Direct can help my business. I’m hopeful.

Date of experience: December 2, 2013

From the business

Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.

We work with all industries to ensure that they are promoting their websites in the best way so that they generate quality business enquiries via our online portals such as, the Business Internet Finder and The Trade Finder and our industry specific directories. These listings are specifically built around your business these are all designed to make it easier for your customers to find you.

Our comprehensive range of solutions ensures that we have a product to suit every budget and every business. Our entry level products mean that every business can have an online presence and generate enquiries.


uniteldirect.co.uk
Stockton-on-Tees, Cleveland, United Kingdom