First time customer who had to return 2 items that didn't fit out of 4 items I ordered. I had nothing but helpful customer service, and I like that they issue a voucher immediately upon return if you want to get another item in place of the one that didn't work. I will definitely be shopping them again.

I received my order and everything looked just as I expected! I bought two pairs of shoes, earrings, and a purse. I have a bunch of purses so I haven't had a chance to use the new one yet, I went to use it today when I noticed a cut on the front of the bag! I was nervous because it's been a little over a week and on the website it said I only had up to 48 hours to exchange a damaged item. I quickly emailed their customer service and sent them photos mainly to prove I really haven't used it! They instantly apologized and sent me a return label and ordered me a new one. I was blown away by how fast and considerate Sylvie was. I'll definitely be ordering again very soon! (She even complimented my nails)

I love the style of clothing offered and I always keep trying but every single item I've ever bought from them, with the exception of the Hell Bunny line they sometimes carry, their clothes fall apart or look horrible after 1 or 2 wears. I wish it weren't so.

I love the dresses from Unique Vintage- they're always great quality and super fun. My last order got lost in the mail, and the customer service was wonderful. Super sweet and understanding. I really appreciated it!

I bought a prom dress from this site. I was worried about ordering it because I noticed so many negative reviews. I took my chances and ordered the dress anyway. It came intact and ready to wear! I got tons of compliments on my dress. What's best is that I only paid 100 dollars for it. There are great deals and the arrival of the package was on time -- I live on the north east of the United States, which means my dress traveled across the country.
I promised my friend that I would make this review because mostly people that have had bad experiences rate because they want to warn people of their bad experience. I'm making this review to let people know that there are also good experiences with Unique Vintage.
- C

So happy I took a chance on this company. My daughter and I started looking online for prom dresses over the winter holiday, mostly just for fun. They happened to have a designer Terani Couture dress that retails for $350 for just $75 - it was exactly what she was wanting and the only size left was her size. I was leary of purchasing after reading the reviews on this site. I called to make sure the dress was still in stock and immediately got an actual person in customer service. We decided to take a chance. I ordered online. The dress shipped the same day it was ordered and was received, well packaged, in one week even though it shipped across country. It is in perfect shape and is really beautiful. I hope others have the same experience if they take a chance, too.

I recently bought a swimsuit, but unfortunately had to return the bottoms due to a fit issue. Customer Service answered my question regarding the process quickly and kindly. I've been a customer of UV over the years and will be returning again. Thank you!

Second time I got the wrong order from them, I asked for a resolution other than just a refund or replacement and all they sent me was their standard cookie cutter reply. Not even a personal reply apologizing, just a pre made email reply for returns. I'm done with this place! Don't order from them! I attached pictures of what I order and a picture of the poor quality t-shirt they sent me as well as my email and their reply.

For anyone thinking about ordering from Unique Vintage don't. Save your money and go elsewhere. The items are over priced and the quality is comparable to Walmart at best. I paid over 100$ for a dress with a zipper that doesn't work and because I am an international customer they expected me to pay the return shipping to receive a new one. On top of that many of the items that are listed as available on their website aren't. I received a package with half of my items missing and had to fight to get my money back for those they never even shipped. Absolutely terrible business please save your money and go elsewhere.

I have never been so unsatisfied with a website in my life. Their return policy is a joke. I have communicated with their customer service representatives on several occasions and have never felt like they had any interest with what I was saying. I find having to pay to ship back an item that did not work out for me is absurd. But I understand the means of small businesses; The real absurdity is the fact I will be refunded LESS shipping. This means I will be paying at least twenty dollars for any item I ever purchase from their website even if I don't keep it. Also, my return has somehow been lost in the mail. It is now completely up to me to track down my item and spend all day on the phone with the post office. I don't I will ever see the 100+ dollars I gave to Unique-Vintage.com Don't bother with this website, go somewhere with a better return policy and prices such as Modcloth.com or Shopruche.com.

Bought a beautiful red dress, the shipping was fast, everything went fine. Receive a dress... about 3 sizes too small. What the hell? The sizing chart they provided is absolutely NOT accurate. I have 30 inch waist and 36 barely B cup boobs and I couldn't even get the dress to meet in the back on my chest area. Very, very, very disappointed and will not be shopping with them ever again and will warn all my friends. I am in Canada so shipping the dress back is pretty much pointless.

I ordered a dress for a 20's themed event (they have the cutest things on their website) and even threw in a random headband because it was so adorable!

I upgraded shipping to allow for the turnaround as the event was the upcoming weekend. Well, a week went by and my tracking had still not been updated by FedEx.

I'm not really sure what happened (doesn't really matter to me, since they fixed it), but customer service couldn't have been more helpful! They were quick to respond and refund as I no longer needed the dress!

While I do wish I would have received the dress I ordered in a timely fashion, the handling of my issue was amazing and they have not lost me as a customer! How could they--their stuff is too cute!

I have shopped both in store and online and have always had good experiences. I have always been a thick curvy girl and am currently a solid 2X. I hate shopping online because getting something that fits right is so difficult. But, every skirt and dress I have ordered from UV fit perfectly. I have only had to make alterations to one dress and it was for my bust. Shipping has always been a pleasant surprise too since my orders usually arrive like 2 days prior to the estimated delivery date.

Overall I love this site and the storefront. Some things are pricey, but compared to many other vintage fashion sites UV is actually one of the more affordable places to shop with.

Overpriced clothing you can usually find elsewhere. Like Modcloth, except worse in a way. Their clothes are always backordered or sold out. Not one time when I placed a large order that I did not receive a "sorry, backordered". A lot of the time I buy the whole outfit or plan it around that. I don't want the items if they're sold out. They should offer free returns on that order. Also, manage your damn inventory! It isn't that hard. They respond by giving you a code so that you can buy even more from them, then the code expires in like 2 days. BS.

Lower your prices, manage your inventory better, and look out for the quality of your items.

Although the items are priced high, the quality of the clothing is by far the best. I cannot stop myself from ordering from this company, the fit is amazing, there is not one piece I have ordered that did not fit to a tee. The customer service is good, when I had some trouble with delivery they were quick to compensate me and deposited back to my credit card the shipping fee cudos to Unique Vintage, I will continue to purchase from them