business logo of Unique Vintage

Unique Vintage

unique-vintage.com
vintage & retro, casual, evening & party, formal womenAge 19-25, 26-45
Write a Review

About the Business

Looking for vintage-inspired pieces for your special event or any day? Fall in love with great options from UniqueVintage.com. FREE SHIPPING over $150.


unique-vintage.com
+1 800-721-6589
USA
Founded in 2000
Clothing item from Unique VintageFashion apparel by Unique VintageMerchandise from Unique Vintage clothing lineUnique Vintage fashion product

Business Highlights

General

Year Founded: 2000
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $150 and for the first order

Returns

Return Policy: not free
Return Instructions: products must be unworn, unwashed, new condition with all original tags attached for a full refund or exchange.
Return Cost: $8 fee

Sustainability

Recycling Program: Partnered with ThredUp

Product

Style: vintage & retro, casual, evening & party, formal
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 800-721-6589
Support Email: service@uniquevintage.com

Payment Options

Payment Methods: card payments, financing, Amazon Pay, Google Pay, PayPal, Apple Pay
Buy Now Pay Later: Affirm, Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten

How would you rate Unique Vintage?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Unique Vintage has a rating of 3.2 stars from 243 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Unique Vintage most frequently mention customer service, great quality and next day. Unique Vintage ranks 4th among Vintage Clothing sites.

service
54
value
52
shipping
53
returns
47
quality
50
Australia
1 review
3 helpful votes
Follow Jemma H.
Unfollow Jemma H.
Send Message
Share Review
Report Review

This is a scam
January 30, 2022

So this website is a scam. They are selling a pair of jeans that are made by a company called Princess Highway here in Australia for $170 when you can by the original ones for waaaaayyyy less than that! What an absolute joke. Do not buy here!

Date of experience: January 30, 2022
Washington
2 reviews
1 helpful vote
Follow Lori O.
Unfollow Lori O.
Send Message
Share Review
Report Review

I was thrilled to have such a wonderful on-line shopping experience at Unique Vintage! I was looking for vintage one piece swimsuits and found a huge selection. There were so many cute suits that I couldn't decide and I ordered four of them! By subscribing to the newsletter I also received a percentage off of my first order which is great. I had questions about my order and emailed customer support. I received a response in a very timely manner from Sylvie who answered my questions and provided good information. She was very personable and kind! She made me feel valued as a customer! I like that UV has a customer rewards program, too. It's nice to receive an incentive for shopping. I'm going to be exploring the site for other unique items. A huge THANK YOU to Unique Vintage for a great experience and I look forward to shopping with you again!

Date of experience: July 31, 2021
Louisiana
1 review
0 helpful votes
Follow Lauren C.
Unfollow Lauren C.
Send Message
Share Review
Report Review

I ordered two blouses as I did not know what size I was (that's just the way it is ordering clothing online). The top appeared to run small, so when I reached for the medium, I was surprised to find an unsealed empty bag. When I contacted Sarah about the matter she offered to send another top free of charge. When I declined she refunded the amount immediately and sent me a packing slip for the other items I returned. She was attentive, friendly and quick!
I have ordered clothing from Unique Vintage in the past and everything went swimmingly. I don't blame a company for charging restocking fees or charging for shipping. It's clearly stated on their website. I have nothing but positive experiences from Unique Vintage!

Date of experience: July 7, 2018
Illinois
1 review
3 helpful votes
Follow Unpleased -.
Unfollow Unpleased -.
Send Message
Share Review
Report Review

I am pretty positive I had my credit card number stolen from an employee at Unique Vintage. I ordered a dress from their online store in July, and a friend ordered something a few days later. Recently we were both informed that fraudulent charges were made on those cards. The only overlaps we had with places we shopped were at Unique Vintage and Wal-Mart. It doesn't take much to put two and two together to figure our where our credit cards were stolen, considering if it were Wal-Mart it would be national news.

I would not recommend this shop to anyone. Although both of our banks discovered the charges fast enough to prevent our bank accounts being wiped out, I will never again trust Unique Vintage with my personal information and will never again shop from them.

Please note that this review only applies to their online shop. Their physical shop may be more trustworthy, but I would still not risk it.

Date of experience: August 27, 2013
Canada
1 review
2 helpful votes
Follow Tara C.
Unfollow Tara C.
Send Message
Share Review
Report Review

I could not believe how fast their shipping was. I have never ordered anything from the states and received it that fast (about 4-5 Business Days) The dresses fit a bit small so order a little bit bigger.

The site is great, the experience is completely painless! I have about 4 of my girlfriends hooked now. I will be shopping there for the rest of my wedding accessories

Date of experience: March 15, 2011
Pennsylvania
1 review
14 helpful votes
Follow Kaitlyn T.
Unfollow Kaitlyn T.
Send Message
Share Review
Report Review

Yes!
May 23, 2020

Quick response, excellent customer service, and excellent products! Thank you!

I accidentally ordered two of the same dress and emailed customer service and they got back to me and refunded in under a half hour. In a pandemic. Awesome.
Also I just ordered a bathing suit a month ago because... pandemic weight. And hot damn does it look good. I have ordered quite a few swing dresses and skirts as well over the years, just follow the size chart and you are good. Love you guys!

Date of experience: May 22, 2020
Texas
1 review
12 helpful votes
Follow sarah w.
Unfollow sarah w.
Send Message
Share Review
Report Review

Beware, folks. You better LOVE that dress and shirt you purchased from Unique Vintage. I made a mistake of buying these items from their web site. Big mistake. Their sizing is wacky, and their return policy is ghastly. It was a "FINAL SALE," which means I can't even return said items for a bigger size. I doubt this shop is going to stay in business very long with such stringent policies.

Date of experience: September 13, 2019
New York
1 review
2 helpful votes
Follow L V.
Unfollow L V.
Send Message
Share Review
Report Review

Not impressed at all =(
February 13, 2018

I submitted my email name twice! I never received my coupon! I called the company Tel # and was kept on hold for a long time. Finally I got tired of holding and hung up
:( I am NOT impressed with your company at all! I'll take my business elsewhere!

Date of experience: February 13, 2018
Arizona
1 review
14 helpful votes
Follow Callan C.
Unfollow Callan C.
Send Message
Share Review
Report Review

I love this site, they are fantastic! Not only are the clothes made very well, but the customer services is what keeps me coming back. I have had several items that were either too large or too big, the customer service reps always walk me through the process smoothly and help me when I get stuck. I have never had any issues with this site only great experiences. They do clothing sales all the time and the clothes are so great! Highly recommend

Date of experience: July 10, 2018
South Carolina
1 review
13 helpful votes
Follow jennifer o.
Unfollow jennifer o.
Send Message
Share Review
Report Review

My first order was lost at no fault of Unique Vintage and their customer service department was extremely helpful. I decided to order another 2 dresses while I waited for a resolution with my 1st order and they arrived here with in a week. Due to the virus I have not been able to wear them out but when I tried them on they looked amazing. I loved them so much I am actually ordering my dress for my elopement from them. If you are wondering if you should order from them the answer is yes!

Date of experience: May 24, 2020
Oregon
1 review
1 helpful vote
Follow Evelyn M.
Unfollow Evelyn M.
Send Message
Share Review
Report Review

Terrible customer service
September 22, 2022

I bought a dress and received a confirmation, after 3 weeks of waiting for my shipment, I started calling the customer service line. After 3 days of trying to get through to someone and being on hold for an hour at a time, I found out they over sold the dress I ordered and sent me an email saying they refunded me. From the other reviews I'm glad the order didn't go through seems that the quality isn't good and their returns are even worse.

Date of experience: September 21, 2022
Michigan
1 review
2 helpful votes
Follow Danielle H.
Unfollow Danielle H.
Send Message
Share Review
Report Review

Done with UV
July 6, 2022

So disappointed with Unique Vintage. I ordered 5 items during their summer sale and some of the items were complete garbage. Fabric so sheer it was completely see through. When I tried to return they are saying all items sold during the summer sale are considered final sale. My order confirmation does not say any of my items are final sale but they are refusing to abide by their own return policy. The items in question are still on their website and they are still not listed as final sale. So sad, I've shopped with them for a while now but I never will again.

Date of experience: July 6, 2022
Colorado
1 review
0 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Send Message
Share Review
Report Review

I had an issue with a dress I ordered and the customer service representative that helped me was friendly, knowledgeable, and so helpful. Not only did she take care of getting me a replacement dress, she gave me excellent fashion advice. My new dress arrived in record time for my event.

Date of experience: May 28, 2019
California
1 review
14 helpful votes
Follow Mandy P.
Unfollow Mandy P.
Send Message
Share Review
Report Review

I'm so happy and grateful for this company best customer service and quality products worth every penny so happy with everything please give all of you who work for this company a big pat on the back you are truly amazing best vintage clothes I have ever found

Date of experience: June 25, 2020
New York
3 reviews
6 helpful votes
Follow Sandy S.
Unfollow Sandy S.
Send Message
Share Review
Report Review

I have been a customer of Unique Vintage for nearly a year and am happy with my purchases and the service they provide. The styles are interesting, eclectic and fun.
He items I have returned were never to do with quality, just didn't like the fit or the style on me. Returns are very easy. They do take several weeks to process returns, but my inquiries have always been answered within 24 hours and the customer service reps are very helpful.

Date of experience: January 15, 2018
Texas
1 review
0 helpful votes
Follow Andrea R.
Unfollow Andrea R.
Send Message
Share Review
Report Review

Alex helped me IMMEDIATELY after an issue that was my fault. I had overlooked something. My issue was resolved within about an hour saving me any inconveniences. No need to cancel and reorder (which was extra awesome because it was my birthday gift to myself). Thank you so much, Alex! Can't wait for my order :)

Date of experience: June 5, 2020
Israel
1 review
0 helpful votes
Follow Shirly A.
Unfollow Shirly A.
Send Message
Share Review
Report Review

After my shipment was delayed, i turned to customer service and they took care on the best side! There is no doubt that a unique vintage has the most beautiful clothes and also (ans not less importent) an excellent service!

Date of experience: May 7, 2021
Australia
1 review
0 helpful votes
Follow Louise F.
Unfollow Louise F.
Send Message
Share Review
Report Review

When I ordered the item I got it in great time, after needing to return items in February I am still waiting on my refund. I keep getting the run a round and excuse after excuse as to why my refund has not arrived in my nominated financial account.
Be very wary and choose carefully as their return/refund experience is way below satisfactory.

Date of experience: May 10, 2021
Texas
3 reviews
15 helpful votes
Follow Elizabeth Z.
Unfollow Elizabeth Z.
Send Message
Share Review
Report Review

I am thrilled to have found Unique Vintage! I ordered 3 dresses and a cute wide patent belt. Everything arrived earlier than promised and the items were exactly as stated on the site. In the end, I needed to send two back (not because anything was wrong, I just wasn't sure which dress I wanted when I placed my order). I emailed for the return process instructions at roughly 6:30 a.m. CST; I never dreamed I hear back so soon. By 7:15 I had return instructions and link to my label in my inbox! I would order again and again! I have trouble with sizes, I am 46 years-old, 5 feet tall and about 90 pounds, cloth shopping is a challenge. These dresses ran true to XS sizing and fit like a dream, I wish I could have kept them all!

Date of experience: January 31, 2020
California
1 review
0 helpful votes
Follow Dawn Marie M.
Unfollow Dawn Marie M.
Send Message
Share Review
Report Review

Customer Servixe
May 20, 2021

I had a great experience with my first time ordering directly from Unique Vintage (I was able to buy first hand from a local store of my home-city, but I don't live there anymore), and hands down Sylvie was amazing, and fast to respond. I really appreciated that, as I thought I messed up the order! (But I didn't so yah for me Lol!) so thank you! And can't wait for my order to arrive!

Date of experience: May 19, 2021