About the Business
UNIQLO is a global clothing retailer founded in 1949 in Japan by Tadashi Yanai. Known for its high-quality, affordable apparel for men, women, and children, UNIQLO operates in over 20 countries, including flagship stores in the U.S. The brand emphasizes innovation, sustainability, and collaborations, positioning itself as a major player in fast fashion.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Uniqlo has a rating of 1.5 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Uniqlo most frequently mention customer service, return policy and credit card. Uniqlo ranks 3971st among Clothing sites.
Take orders do not notify when order is available- then cancels order will not offer a refund
Dishonest unethical
Can't return online purchase to the local store.
I paid $7 shipping when purchased from online and now I have pay additional $7 for return.
Bought a belt in September and it was puckered by middle of October
No refund they just said dispose of it
I will not be buying form this store after their comments on staying in Russia. Money is more important to them than morals
The best shop for perfect clothing. Good quality items which are reasonably priced. I would highly recommend you to buy your clothes from there.
NICE STUFF BUT REALY BAD SERVICE, THEY'RE NOT EVEN INTERSTEA IN MAKING THEIR COSTUMERS HAPPY. THE MOST NASTY REP. VERY NOT accommodating RETURN POLICY
I LOVE Uniqlo but the delivery is always problematic. I have had problems every single time I have ordered from them online.
Uniqulo is giving out wrong information. I signed up for special offer and received a coupon code immediately, but I noticed it was for AU not for USA. So I sent an email to Uniqulo customer service about this situation and they said to call directly at Uniqulo customer service so they can help me out placing an order. So I called them but no, they didn't really tried to help me out placing an order with coupon code. They told me to re-sign up for USA page and wait up to 3 business days to receive the coupon code. Actually on their website shows as, "Sign up for Uniqlo News and get a special WELCOME OFFER within 24 hours." If it's really up to 3 business days, CORRECT YOUR INFORMATION ON YOUR WEBSITE AND DON'T MISLEADING CUSTOMERS. Plus, they were very unkind every time I call. Their voice sounded annoyance like blaming and lazy tone. Also I'm not sure if they're allowed to eat while on the phone, but one of the agent sounded like eating and swallowing something while talking. And I noticed that if you had good talking with them, they ask you for a survey before end the call and run the survey system right away. But if it wasn't a good talking, they don't run the survey system. This is totally cheating. Uniqulo was new to me so I shopped for few times, but not any more. Overall, It was very bad experience for me.
I do most of my online shopping at Uniqlo, the clothes are amazing and I've never had any problems.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members