Overview
UNice has a rating of 4.5 stars from 783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
Easy to use website and easy to place order. I was kept up to date about my order
Pleased with the communication received in regards to delivery process.plus happy with the item purchased
No issues or concerns with the process of purchasing. Hope product ordered is good
Easy and seamless. The unit I received was able to be worn right out of the package! It is beautiful! No cutting or gluing necessary. I am a low-maintenance girly who doesn't like to look like it. This was perfect for me!
I've been waiting on a wig for a month but they finally made good with a replacement
I'm looking forward to styling my new wig. Great quality. Delivery was fast.
The wig is made well, I thought I ordered the highest density that I could, however it was not as full as I would like it. Overall I was pleased and will order again
I placed my order on January 3rd, It's now Jan 19th and I have not received my order. I ordered a 24 inch wig, 150 density and this company has been lying to me about when I will receive my order. At first they said that they are making the wig and it will be delayed for 2-4 days. I waited the 2-4 days then they asked for an extra week to complete the wig and I said no. Then they asked if they can send me a 22 inch with 180 density and I agreed, they said they would update the order and ship it out within 24 hours. Well it's 24 hours later, still no tracking number yet they emailed me begging for a good review. This is my truthful review. Do not order from this company unless you want to wait almost a month for a wig that they're advertising to be in stock that you will never see. At this point this company is stealing and they're comfortable with their disgusting behavior. I will be opening up a charge back with my bank.
Quick and easy! Absolutely gorgeous, soft, and bouncy. I love it!
I really wanted to do afterpay. And pay it
Through my PayPal account but that wasn't working. And the product itself had split or singed off hair, 2 weeks later massive shedding but that has been the case with every week I've had the shedding has always been a problem so if you had 150% density it's at 80% density after 2 weeks
Lots of options to choose from and the prices are very reasonable
Pretty easy to navigate the website. Love the options! This wig has a bit of a smell though
This is my first time ordering good quality hair and now I'm hooked I love it, very soft and silky. However I was a little disappointed to find that the hair was not as full and I could not just put it on and go as advertised. I purchased a glueless, pre everything with a drawstring, I had to use glue and foundation. I am definitely going to order again because I just love the feel of this hair. Also I received my order earlier than expected and there was a free gift included.
I think customer service was good. They didn't have what I actually wanted but offered something similar. Unfortunately it doesn't fit and I'm so green I didn't know what to do with the band. I'm used to that already being on the wig.
Hi, LaShawn, we are so sorry to hear that the hair didn’t fit you. But we have great returning policy, if you don’t like the hair, returning is totally accepted. And we indeed thanks for your liking about our brand because we noticed you bought so many times from our company. And we do feel sorry that the wig didn’t meet your expectation about the size, which we didn’t expect. And please trust that we have no reason to send any bad hair to our loyal customer. Because we do cherish all of our customers, not to mention our loyal customer.
Please take our sincerest apology for the inconvenience, our specialized service customer will talk with you directly asap. If you need anything else, pls contact us freely
Sincerely,
The UNice Hair Team
I had an issue with my order where my package was lost in transit, but UNice's customer service exceeded my expectations in resolving it. Their team responded promptly and professionally, and they quickly processed a replacement after confirming my address. The replacement wig was shipped out promptly, and I received it in perfect condition.
I appreciate their commitment to making things right and ensuring customer satisfaction. It's rare to find a company that handles issues so efficiently and with such care. Thank you, UNice, for your excellent service—I will definitely be ordering from you again!
It didn't look much like the models, and the bangs don't have much hair, and it is shedding. The wig cap is small for my head.
Hi, Olivia, we are so sorry to hear that, but our cap size for the wig you ordered is average but adjustable. If it doesn’t fit on you, returning for exchange or refund is totally accepted. And we have great returning policy, and our specialized service customer will contact you to help you to return asap. And we indeed thanks for your liking about our brand in the first place. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Fast and easy to order. I love the hair and the color combination.
Very easy and fast. I couldn't pass up the sale. I was in need of a different look.
So lovely and I am definitely a loyal friend an dedicated customer from this day on! Wow..
Thankyou 😊 Too many beautiful wigs to choose from! But once chosen purchasing is a breeze.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
- Visit Website
- Culver City, CA
- Edit business info
Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Lemiese, we are so sorry to hear that, but we can promise that we never wanted to delay the order processing time. But because some of our hair need customization which could cause the different processing time, but our shipping time to US is fixed, 4-6 working days to CA. But we still should be sorry for such inconvenience we made to you.
Please take our sincerest apology that late reply because of time difference. But pls trust that we never meant to delay the reply or processing time. And our specialized service customer have sent the update about the package by email to you. If you need anything else, pls contact us freely. And please give us another chance, we will solve the problem you had.
Sincerely,
The UNice Hair Team